Customer Service Medical

Danell Bernstien

**** ******** ***, ***. *, Minneapolis MN 55404

Mobile Phone: 612-***-****

Secondary Phone: 612-***-****

E-mail: *******@****.***

OBJECTIVE:

To obtain a position within the office assistant field with the opportunity of career advancement

WORK EXPERIENCE:

Medical Records Clerk/ Billing Specialist

4/2010 - 01/2012

Minnesota Radiology

Responsibilities included making sure patient medical record charts were complete. Sending medical records per request in a timely manor or answering questions in regards to patient records. Assisted with the medical billing and collections on patient accounts. Helped the front desk with scheduling of appointments and answering multi-line phone system. Assisted office manager with payments on patient accounts.

Office Manager

09/2009 - 04/2010

Healthy Living Chiropractic

My main responsibilities where to maintain office services such as; Design and implement office policies. Establish standards and procedures. Organize office operations and procedures. Supervise office staff. Prepare time sheets. Control correspondences. Liaise with other agencies, organizations and groups. Maintain office equipment. Also was responsible for training new employees and current staff. Maintain office records. Also was responsible for all medical billing, and medical record requests.

Provider Data Maintenance Specialist

8 2009 - 10 2009

United Health Group/Ranstad | Bloomington, MN

Responsible for updating provider data, verifying information is correct in multiple systems. Investigating flagged issues to ensure a smooth authorization and claim payment process. Working assigned reports. Doing other special requests as needed.

Use of several programs such as Facets, Cosmos, NPI website and registry, Microsoft Excel, PowerPoint, Word, Outlook. Daily use of multi-line phone system, fax machines and printers.

Proficient with Microsoft Programs,

Field Service Administrator

9 2008 - 3 2009

Cardinal Health Systems, Inc. | Plymouth, MN

Working in an office setting, customer service oriented. Data Entry and filing of field service records. Use of Computer programs such as Microsoft Excel, Word, Outlook Express, company program of Made 2 Manage. Use of copier, fax machine, multi-line phone systems. Communication with customers in regards to medical device and repairs of medical devices.

Production Team Lead

3 2006 - 6 2008

Aeiomed | Minneapolis, MN

I worked as a team lead on the production line of building medical equipment. I ensured that the line runs smoothly and production quality is at a high. Make sure tasks are met on a daily basis. I help other employees to understand work instructions and train new employees. I have been trained in shipping out product. Testing of incoming and outgoing products. I maintain the build report forms and count of all products made on a daily basis for record keeping. Was also part of the quality assurance team, I checked product by testing it before sending on to shipping and then checking finished and packaged product to ensure all is correct. Checked incoming material to make sure it met our company standards.

Line Operator

9 2005 - 2 2006

Integrity Windows/Spherion | Fargo, ND

Working on an assembly line putting together replacement windows and framing. Standing for 8 to 10 hours. Lifting up to 75lbs. Training and assisting in other areas of the production area when necessary.

Order Processor

12 2004 - 8 2005

Dakota Drug | Fargo, ND

Pick and Pack of orders placed by pharmaceutical companies. Also worked in the shipping and receiving department. Stocking and replenishing products on the shelves. Light cleaning duties. Responsible for checking orders before they were shipped out.

Tel-Sell Rep.

9 2004 - 11 2004

Pepsi Company Fargo, ND

Making outbound calls to Pepsi Customers and taking orders of products in which they are in need of

Office Assistant

2 2001 - 8 2003

Meritcare Hospital | Fargo, ND

Pulling patient charts for upcoming appointments, answering multi-line phone system and taking messages. Use of Microsoft programs and Lotus

EDUCATION:

Certification,

3 2000 - 2 2001

Quentin Burdick Job Corps |

Completed my training program in Medical Office Support and received my certificate of completion.

High School or equivalent,

8 1996 - 5 1999

Enderlin High School |

Received High School Diploma

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