Customer Service Manager
Resume:
Julie Rayburn
Lagrange, GA **240
Professional Objective
An Administrative/Executive level position that will capitalize on acquired expertise and experience in the area of Health Care Administration. Desire a position with career growth potential. In addition, to obtain a position which utilizes my administrative capabilities and my ability to deal effectively with people. I also have a medical background a nurse and am a health education specialist.
Qualification Highlights
Exceptional communication, interpersonal, intuitive, administrative, presentation, problem solving and leadership skills. Flourish in both independent and collaborative work environments.
Prepare and present reports to upper management. I have tremendous experience with training and education, as well as wellness programs. I have served as liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
Knowledgeable and familiar with wellness programs, health fairs, workers compensation laws, OSHA’s Code of Regulations, Drug Free Work Place policies, disease processes, as well as many local, state, and federal regulations. I am honest, dependable and very career oriented. My technical capabilities include MS Word, Excel, Power Point and other software as needed. I have strong supervisory skills to include customer service, training and education, problem solving, account resolutions.
Employment History
Mobis, West Point, GA May 2011-present
Assistant Manager, EHS
Responsible for the overall Health and Safety of employees, OSHA compliance, and the worker’s compensation program, case management, as well as wellness programs. Education and training of all employees on safety procedures. Accident investigations. Responsible for budgeting the department, travel, and recruitment of certain positions as well as peer interviews.
West Ga Health System, Lagrange, GA March 2005-May 2011
Clinical Care Coordinator
Responsible for the workers comp, Employee Health and Safety, safety training and education, and case management for over 1300 employees. Education and training of employees on safety and drug free workplace. Liaison person between Occupational Medicine physician and community. Marketing and sales of new clinic and our services. Administer immunizations. Administer wellness programs, health fairs. Act as a resource for employees, patients and supervisors. Breathe alcohol and drug screening. Visits to industrial sites. Community service clinic experience.
Kleen-Tex Industries, Lagrange, GA, February 2003-March 2005
Health and Safety Coordinator/Plant Nurse.
Responsible for the health and wellness for over 500 employees, safety and health education and training. Workers Compensation Management. Benefits management Immunizations, health fairs, annual physicals, new hire physicals.
Troup County School System, Lagrange, GA December 2001-February 2003
Administrative Assistant/School Nurse
Counseling of some students if necessary, data entry, and presentation of data.
Emerson Power Network/Marconi, Lagrange, GA, November 1998-April 2001
Health, Safety and Environmental Manager
Health safety and wellness programs. Workers Compensation Management. Education and Safety Training.
Education
Columbus State University, Bachelors, Health Science with a focus on Healthcare Administration, Aug 2011
Columbus State University, Associates of Science June 1995
Chattahoochee Valley Community College, Nursing Diploma
August 1994
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