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Customer Service Engineer

Location:
Homestead, FL, 33032
Salary:
70000
Posted:
October 15, 2012

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Resume:

William Idrovo

***** *.*. ***** *****

Miami, FL. 33032

305-***-****(m) nv9c3o@r.postjobfree.com

Summary of Qualifications.

Bilingual healthcare executive and professional engineer with more than twenty three years of experience in all phases of hospital operations. Disciplined individual with effective use of organizational skills to get the job done with high quality output. Able to work independently utilizing integrity, and creativity to solve problems and meet challenging situations. Strong background in troubleshooting, repair, installation all kind of electronic equipment, Customer Service Support and Sales.

Professional Experience.

South Miami Hospital Baptist Miami, FL 2011 to June 2012

Biomedical Engineer II.

• Performs safety inspections and repair to various medical equipment in accordance to procedural standards and manufacturer’s specifications.

• Documents via computer, all work performed within specified time frame and in collaborations with fellow workers.

• Operated all associated electronic test equipment in accordance with manufacturer’s specifications.

• Reads and correctly interprets operator/service manuals and associated electronic schematics in the repair of medical equipment.

• Direct contact with some manufactures to get spare parts and technical support.

Hospi-Medics Corp. Miami, FL. 2003 to 2009

Senior Biomedical – Field Service Engineer. ( in house-Latin America).

• Repaired and rebuilt Bio-medical and Imaging equipments including film processors / sterilizers Systems.

• Serviced Intensive care adult/ped/neo units, operation/surgery units and emergency.

• Un-installed / install X-ray units, C-arms, Mammography units, bone densitometry systems.

• Provide end user training and customer service support.

• Coordinated the installation/warranty and pm’s contract of biomedical and imaging medical equipments.

• Supported sales of medical equipment, accessories, spare parts, consumables and disposables.

• Experience with Particular Hospitals in Latin-America, customer service, warranty, preventive/corrective contracts.

• Direct contact with some manufactures to get spare parts and technical support.

Gammamedical Cía. Ltda. Quito, Ecuador 1998 to 2003

Manager Medical Service Department & Sales Department.

• Provided in-house service and repair of medical equipments.

• Implemented in Government, Military and Particular Hospitals, Customer Service support and coordinated with sales/ technical team for workshops.

• Determined requirements of clients and proposed product for implementing technological solutions. Coordinated shows, meetings and workshops.

• Facilitated training for technical staff and clients; assisted with implementation and awareness of sales programs, promotions.

• Coordinated the installation, maintenance, troubleshooting and service maintenance contracts.

• Tested products and warranties, including defects.

• Direct contact with some manufactures to get spare parts and technical support.

Promedent Cía. Ltda., Guayaquil, Ecuador. 1996 to 1998

Manager Tech Support Department.

• Provided in-house service and repair of medical equipments.

• Implemented in Particular Hospitals, Customer Service support and coordinated with sales/ technical team for workshops.

• Determined requirements of clients and proposed product for implementing technological solutions. Coordinated shows, meetings and workshops.

• Coordinated the installation, maintenance, troubleshooting and service maintenance contracts.

• Tested products and warranties, including defects.

• Direct contact with some manufactures to get spare parts and technical support.

Promedent Cia. Ltda, Guayaquil, Ecuador. 1989 to 1996

Field Service Engineer.

• Repaired Bio-medical and Imaging equipments including film processors / sterilizers Systems.

• Operated all associated electronic test equipment in accordance with manufacturer’s specifications.

• Reads and correctly interprets operator/service manuals and associated electronic schematics in the repair of medical equipment.

• Serviced Intensive care adult/ped/neo units, operation/surgery units and emergency.

• Un-installed / install X-ray units Mammography units.

• Provide end user training and customer service support.

• Coordinated the installation/warranty and pm’s contract of biomedical and imaging medical equipments.

• Direct contact with some manufactures to get spare parts and technical support.

Education

• BSEE Escuela Superior Politécnica del Litoral (ESPOL) 1992

Certification and Licensure.

• Ecuadorian Commission Atomic Energy

• School of Electrical and Electronic Engineers of Pichincha, Ecuador.

• Ohmeda- Madison WI. Anesthesia equipment repair and small patient monitoring

• Mallinckrodt 7200 and 740 ventilators.

• LUNAR, bone densitometry.

• Sechrist neonatal ventilators.

• Nihon Kohden, Japan Multiparameter monitors and EEG units.

• Shimadzu, Japan X-ray equipments.

• ATL, HDI ultrasound.

• Sharplan, Laser systems.

Professional Affiliations .

• American College of Clinical Engineering (ACCE) Certificate # 1736

• SFAMI (South Florida Association for Medical Instrumentation), in process.

• AAMI Association for Advancement in Medical Instrumentation), in process.

• FBS (Florida Biomed Association), in process.

Experience in Medical Equipments.

• ECG Machines, patient monitors, central monitors, defibrillators, SPO2 monitors from Nihon Kohden – Japan, Datascope, space lab from USA, Mindray and Edan from China

• Hospital Beds and Stretchers from Hillrom and Stryker from USA

• Surgical lampas and Tables from Amsco – Steris from USA

• Sterilizer machines from Amsco – STERIS from USA

• Anesthesia Machines from Drager from Germany, Ohmeda from USA

• Electrosurgical equipments from Valleylab, Bovie, Aspenlab from USA

• Ultrasound equipments from ATL and GE from USA, Shimadzu from Japan, Pie Medical from Netherland, Medison from Korea

• Bone densitometer equipments from Lunar corp. from USA

• Rx machines from Universal Gendex from USA and Shimadzu from Japan

• Baby Incubators and Radiant heat systems from Ohmeda, Air shield from USA and Fanem from Brasil

• Developer machines from Agfa from Germany

• Surgical laser machines from Sharplan – Israel.

• Laparoscopy equipments from Storz- Germany and Stryker from USA.

• Small Sterilizer table top Pelton & Crane, Ritter from USA

• Centrifuge several models Fisher Scientific, Helmer, Hettich from USA-Germany.



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