CHRISTOPHER R. RELOX

**** ***** ******, *******, *****, Manila

Contact No: 090***-*****/ 092********

nv7hmm@r.postjobfree.com

________________________________________________________________

WORK EXPERIENCES:

MELCO CROWN HOSPITALITY AND SERVICES LIMITADA

City of Dreams, Hard Rock Hotel – Wave Bar

Estrada Do Istmo, Cotai Macau, SAR PR China

March 8, 2011 up to present

RESTAURANT SUPERVISOR

• Guide and train staff in service skills, planning weekly duty rosters

• Work side by side with the Restaurant Manager to run the operations of the outlet as smoothly as possible.

• Supervise staff in all aspects of restaurant operations and service.

• Ensure that orders are accurately prepared and delivered timely according to company standards.

• Ensure that guest checks are handled accurately, efficiently and in compliance with company policies and procedures.

• Attends to guest’s comments, concerns, requests, or issues regarding food and beverage service quality and significant activities in a log book and discuss same with the Restaurant Manager.

• Give constructive feedback to Service Ambassadors to help them improve their performance.

• Serve as an individual contributor and department role model by performing technical or functional job duties.

• Develop and maintain good working relationships with all kitchen and stewarding staff.

• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.

• To inform about daily events, conducted pre-shift meetings of employees.

• Supervised check or credit policies and procedures and cash handling.

• Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary.

• Made sure that side work duties were complete and tables were properly set before, during and after opening hours.

• Attends and participates in formal training held by the company in regard to food and beverage service quality standard expectations and for future career development.

• Perform other related duties as may be assigned by immediate superior.

MELCO CROWN HOSPITALITY AND SERVICES LIMITADA

City of Dreams, Hard Rock Hotel – Wave Bar

Estrada Do Istmo, Cotai Macau, SAR PR China

June 15, 2010 up to March 7, 2011

SENIOR WAITER

• Responsible for smooth, systematic, proper and efficient operation of the service in the outlet assigned with direct supervision of F & B Supervisor.

• Ensure that all the guests are served with friendly attitude, promote a caring way of service and create loyal and satisfied guests as well as improved business performance.

• Help maintain the highest hygiene standards as well as the safety standards set for each of the outlet’s service orientation.

• Perform all necessary tasks to serve food and beverage according to the service standards and operating manuals of the hotel.

• Maintenance and up keep of all service equipment / materials.

• Responsible for getting stock for stores and maintaining hygiene standards in storage.

• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)

• Inform supervisor immediately on any operational and guest related matters.

• Maintain cordial and professional relations with all hotel employees.

• Show interest in and understanding for other departments processes

• Develop and maintain good working relationships with all kitchen and stewarding staff.

• Pleasant interaction with guest and always ready to serve.

• Maintaining hygiene and cleanliness standards in the outlet / service areas.

MELCO CROWN HOSPITALITY AND SERVICES LIMITADA

City of Dreams, Hard Rock Hotel – Wave Bar

Estrada Do Istmo, Cotai Macau, SAR PR China

May 11, 2009 up to June 14, 2010

WAITER

• Responsible for drink services at pool areas, keeping work station clean, orderly and properly set.

• Responsible for promoting and maximizing beverage sales in the workstation that is assigned.

• Provide prompt, attentive and courteous service to every guest in the assigned station.

• Recommends and suggests beverages when guests ask for assistance in selecting them.

• Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served.

• Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned workstation.

• Ensures that all drinks are served with the proper garnishes and in the correct glassware.

• Communicated any problem, challenges, complaints or service difficulties, in a timely manner, to the bartender on duty or immediate supervisor.

MYRON’S PLACE

Ground Floor, Greenbelt 5, Ayala Center, Makati City 1228

January 15, 2009 up to May 8, 2009

WAITER

• Present menu and answer questions about menu items, making recommendations to the guest and takes customer’s orders and inform guests of daily specials.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Serve food and/or beverages and specialty dishes at tables as required.

• Check the guest to ensure that they are enjoying their meals and take action to correct any problem.

• May perform additional duties, which may include escorting guest to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register.

• Check the identification of guest to ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products.

• Prepare checks that itemize and total meal costs and sales taxes.

• Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.

ECLIPSE COMPANY (FogoSamba-Brazillian Steak House)

The Grand Canal Shoppes, Shop 2412

The Venetian, Macau Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Cotai Strip, Taipa, Macao SAR

September 1, 2007 up to December 16, 2008

CORTADORES (Dining Meat Carver)

• Always ensures that all carving utensils and equipment are maintained appropriately, including cleaning and storing of all knives.

• Maintains expert knowledge regarding all cuts of meat and grilling and seasoning preparations.

• Maintains complete knowledge of floor layout to serve guests efficiently.

• Arrives at tables in a timely manner and gives full greeting and description when approaching a new table for new meats.

• Name meats offered and describe their preparation methods and ingredients.

• Serves meats in a timely manner, never overloads guests.

• Effectively performs tableside service with poise and confidence and in compliance.

MYRONS STEAK RIBS AND SEAFOOD

American Cuisine (Casual Gourmet)

P1 Concourse Level, Powerplant, Rockwell, Makati City

May 1 2007 up to August 28, 2007

OIC – SUPERVISOR (Dining)

• Work with initiative to lead the team to complete required task and offer assistance to the team member.

• Act as coach to other staff in passing the training for work behavior, skills, knowledge and techniques in performing task to exceed the expectations of the guest.

• Inspect staff members to make sure that they are groomed and clean in order to appeal to guests.

• Responsible for overseeing the opening and closing of the dining room and are also responsible for ensuring that all dining room supplies are stocked.

• Ensure regular inventories in order to make sure that supplies are purchased when needed.

• Oversee all cleaning of both the dining area and the kitchen. Whenever there are unsafe working conditions, these conditions are reported to the manager and must be resolved.

• Responsible for overseeing staff training and certification to facilitate high team performance.

• Responsible for addressing the concerns brought up by the guests.

MYRONS STEAK RIBS AND SEAFOOD

Under Kitchen Care Consultancy

P1 Concourse Level, Powerplant Rockwell, Makati City

April 1, 2006 up to April 30, 2007

WAITER

• Always greet the guest promptly in a warm, friendly manner, according to SOP and adjusted according to the type of the guest, demonstrate a positive posture and manner at all times.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Escort guests to their tables, present menus to guest and answer questions about menu items, making recommendations upon request.

• Take orders from guests for food or beverages; enter orders into computers for transmittal to kitchen staff.

• Serve food and/or beverages to guests, prepare and serve specialty dishes at tables as required.

• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.

• Prepare checks that itemize and total meal costs and sales taxes.

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

MANILA PEARL HOTEL

Under JECH Manpower Agency

Taft Avenue, Manila, Philippines

May 23, 2005 up to June 4, 2005

WAITER (On-the-job training)

• Take note all the standard procedure of dining service

• Asking the important information to service

• Set table cutlery, serviettes and condiments before the start of meals

• Greet the arriving guest and assist them to the table, take their orders, and serve food and beverages

• Familiarize yourself with the menu and recommend dishes, drinks, and wine to the guest when taking orders.

• Clear used cutlery and replace tables settings when guests leave

• Serve individual portions or dishes and refill drinks when required

WANCHAI TEA HOUSE

1953 Juan Luna Street, Pritil Tondo, Manila, Philippines

November 11, 2003 up to January 15, 2005

MARKETING PERSONNEL

• Making a list of product to order

• Making daily and monthly inventory

• Receiving and filling all receipts

• Submit the daily marketing expense to the accountant

• Submit the daily price update during canvassing

• Working together with the purchaser and accountant

MUNICIPALITY OF SAN FERNANDO – Office of the Engineer

Poblacion, San Fernando, Romblon 5513

April 1 2002 up to May 30, 2002 (Summer Job)

OFFICE SECRETARY

• Encoding and editing files and documents needed

• Messengerial works, transferring files to different departments

• Receiving and filing documents

• Performs other related functions as directed by my immediate superior

EDUCATIONAL ATTAINMENT:

2005 – 2006 ARELLANO UNIVERSITY

2600 Legarda Street, Sampaloc, Manila, Philippines

• BACHELOR OF SCIENCE IN ACCOUNTANCY

1998 – 1999 ROMBLON STATE COLLEGE

Poblacion, San Fernando, Romblon 5513

• Major in ELECTRICITY

1994 – 1995 OTOD ELEMENTARY SCHOOL

Otod, San Fernando, Romblon 5513

AWARDS:

• Dream Service “Excellente Award”

September and October 2010

City of Dreams, Hardrock Hotel

• Ambassador Awards

September 27, 2011

City of Dreams, Hardrock Hotel

• Ambassador Awards

September 24, 2010

City of Dreams, Hardrock Hotel

• Ambassador Awards

September 27, 2009

City of Dreams, Hardrock Hotel

TRAININGS AND SEMINARS ATTENDED:

• Time Manager

November 20, 2011 – Melco Crown Entertainment, City of Dreams

Room E, Cotai, Taipa, Macau

• One to One Training

April 20, 2011 – Melco Crown Entertainment Learning Academy

China Grand Plaza, Taipa, Macau

• Essential of Leadership

April 8, 2011 – Melco Crown Entertainment Learning Academy

China Grand Plaza, Taipa, Macau

• Coaching for Success

April 3, 2011 – Melco Crown Entertainment Learning Academy

China Grand Plaza, Taipa, Macau

• Service Culture Training – Waiter

May 13, 2009 – Melco Crown Entertainment, City of Dreams

Hardrock Hotel 5th Flr. Room Blues, Cotai, Taipa, Macau

• Current Issues and Development In Accounting (PAS 37 & PAS 38)

August 8, 2005 – Arellano University Viewing Room, College Library

• Updates on the Changes in Statements Financial Accounting Standards

September 5, 2003 - Arellano University Little Theater

AFFILIATIONS:

Junior Philippine Institute of Accountants

SY 2001 – 2006, Member

Rotary Club (Arellano Chapter)

SY 2004 – 2005, Vice-President

PERSONAL INFORMATION:

Age: 28

Date of Birth: June 21, 1983

Place of Birth: Otod, San Fernando, Romblon, Philippines

Religion: Roman Catholic

Civil Status: Single

Citizenship: Filipino

Height: 5’8

Weight: 190 lbs.

Passport No.: XX2797820

SKILLS AND STRENGHT:

Proficient in MS Word, MS Excel and MS Power Point.

Fluent in written and oral English language.

Highly organized and dedicated to the job.

Able to handle multiple assignments under high pressure.

Thrive on working in a challenging environment.

Responsible and hardworking.

CHARACTER REFERENCES:

MR. MAN LAI

F & B Operation Manager

City of Dreams, Hard Rock Hotel

Contact No: +853-****-****

MS. LUCY SINGSON

Bar Supervisor

City of Dreams, Hard Rock Hotel – Wave Bar

Contact No: +853-****-****

MR. JOPET GARCIA

Bar Supervisor

City of Dreams, Hard Rock Hotel – Wave Bar

Contact No: +853 6626- 1267

I certify that the above information is true and correct to the best of my knowledge and ability. I hereby authorize the company to verify the said information.

CHRISTOPHER R. RELOX

Applicant

Contact this candidate