Customer Service Sales
Resume:
Heather Herren
Jonesboro, AR 72404
*********@*******.***
Objective
To design creative curriculum and training programs which generate the most motivated, passionate, and driven employees in the multifamily industry.
Education
Bachelor’s Degree in Education – Arkansas State University (2006)
Cum Laude
Arkansas Teaching License
Certificate –Arkansas Fair Housing Commission - 2009
Experience
Lindsey Management (2002 to 2004 & 2008 to 2010)
• Managed up to 540 units and multiple employees in various properties including affordable housing, repositions, and luxury lease-up.
• Developed training materials.
• Conducted training seminars for multiple properties and employees.
• Created and conducted fun monthly training workshops.
• Individualized one-on-one training for various employees.
• Regularly coached employees on phone skills, closing strategies, Fair Housing, leadership, etc.
• Hired and performed evaluations on multiple employees.
• Trained Assistant Managers to be Property Managers.
Blytheville School District (2006 –2008)
• Developed lesson plans and curriculum based on the Arkansas Frameworks Standards set by the AR Dept of Education.
• Created fun and interactive lesson plans for each day of the week.
• Tested students for learning styles and individualized instruction based on that style.
• Individually coached students on improvements.
• Conducted classroom lessons daily.
Independent Consultant for The Sterling Group (2011 – Current)
• Work on-site directly with property management to identify problem areas in high-priced luxury apartment including improve sales, customer service, and leadership.
• Conduct monthly phone and in-person shops of competitors and use that information to evaluate pricing, specials, and sales strategies to report to property manager and RD.
Skills & Awards
Rising Star Award – Lindsey Management 2003 & 2009
President’s Award for Extraordinary Effort – Lindsey Management 2009
Skilled in Yardi, Word, Excel, Outlook, PowerPoint, and other computer programs.
References Attached
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