Customer Service Human Resources

Tommie A. Waiters

*** ******** **** *** *, Ft Benning, GA 31905-706-***-****

******.*******@*****.***

Objectives

To work for a dedicated and professional organization, which prides it’s self on customer service and a can due attitude. Where we as an entire organization will make the organization better.

Human Resources Supervisor: 9 Feb 2012-Present

Responsible for the working and smooth functioning of the human resource department. Develops policies and implements guidelines for section operations. Extensive experience in all aspects of the Human Resources Department.

• Take the necessary steps for the development and implementation of new policies.

• Take the leading part in all parts of the payroll management, recruiting, and training activities. Expert HR manager and supervisor

• Supply good personnel administration systems to assemble management and labor requirements.

• Expert in staff training and procedures for the full function of the Human Resources Department.

• Use of computers for updating personnel documents within the HRIS system.

Recruiter: 20 Aug 2007-8 Feb 2012

Aggressively manages and executes day-to-day talent acquisition through conducting full life cycle recruitment activities including sourcing from a variety of sources (Internet, networking, cold calling, research, mining from various databases, etc.), assesses candidate pool, pre-screening, face to face and phone interviews, selection, compensation negotiations, offer letter preparation, reference and background checks and on-boarding activities at all levels.

• 4+ years experience recruiting professional at all levels.

• Exceptional customer service/facilitation skills along with a professional demeanor.

• Experience communicating with all senior leadership.

• Demonstrated ability to function and recruit on a local, national, multi-location basis.

• Proven performer who has a record of success supporting large professional organization

• Ability and experience to articulate complex and in-dept professional medical information and to recruit professional medical applicants

• Exceptional negotiation and closing skills

• Recruiting in a solution delivered based organization

• Exceptional skills & experience managing the full lifecycle recruiting process

• Motivated to use all outside recruiting source (Linkin, Facebook, Branchout, ect)

• Assisted with an increase in the station mission success by 148%.

• Superior relationship building skills

Military Police Investigator/Law Enforcement Officer: 2 Dec 2003-19 Aug 2007

A highly talented investigator & Law Enforcement Officer with extensive experience in investigation and law enforcement activities.

• 6+ years of experience

• Knowledge of laws, legal codes, court procedures, precedents, government regulation

• Extensive knowledge in all aspects of the investigation operation

• Expert in case management

• Ability to plan, and conduct sensitive and complex criminal investigation

• Ability to conduct physical security checks and background investigation

• Remarkable ability to work for long periods of time

• Excellent communication and interpersonal skills

• Obtained and used search and arrest warrants

• Planned workload and trained lower grade investigators to use investigative methods and techniques

• Obtained and verified evidence by interviewing and observing suspects and witnesses

• Determined scope, timing, and direction of the investigation

Recruiter: 1 Jan 2000-1 Dec 2003

Conducted full cycle recruitment responsibilities for recruiting all position associated with U.S. Army career fields. Conducted all my duties in a professional manner, and a recruitment manager and supervisor.

• 4 years of a professional recruitment experience filling all duty position within the Army

• Experience conducting full cycle recruitment, with superior closing skills

• Excellent follow-up skills with a client centered mentality for success

• Experience working in a fast paced setting, able to self direct for success

• Development of Recruitment strategy (Social Networks, Job Boards, ect)

• Expert in the full cycle recruitment of Medical professionals

• Develops an outstanding High School and College recruitment program

• Counsels all candidates on the benefits, salary, promotion, and military

• Expert in the use of the HRIS system

Investigator: 3 April 1998-31 Dec 1999

Planned, controlled and directed the overall investigation of individuals and property crimes, within the Fort Monmouth Military Investigation section. Supervised a staff of seven investigators and 25 police officers. Maintained a budget of $250,000 and all associated administrative duties.

• Completed and reviewed all investigative reports, evidence, and report retention, payroll, proposal, and policy/procedure manuals

• Coordinated seven investigators which resulted in 24/7 investigator

• Develops and implements an automated exhibit management systems

• Certified in the use of the NCIC, NJIC, and Police Information Reporting System

• Fully accountable for the staffing, budgeting, policies, procedures and overall crime prevention

• Excellent communication, interrogation, interpersonal and presentation skills

Military Police Officer: 25 April 1997-2 April 1998

Performed duties as a military police officer, conduction patrols, enforcing laws. I responded to request for assistant and maintaining safety and security of the community and military post.

Managed 35 police officers

Employed specialized policing tactics to keep the community safe

Minimized confrontation when dealing with criminals and law breakers

Saved 200 work hours by creating new investigation techniques

Certified in first aid/CPR, traffic accident investigation, physical security, 9mm, M16, M4, Shotgun, 45 APC

Graduated #3 in my military police class and #2 in the Correction officer course

Conducted all investigation in a professional manner

Ammunition Stock Control: 19 July 1990-24 April 1997

Remarkable experience taking care of conventional & special ammunition, outstanding knowledge of performing inspection, destruction and demilitarization.

• Carried out maintenance, modification and destruction

• Handled computer hardware and software records

• Conducted ammunition supply stock control

• Loaded ammunition and explosives of aircraft

• Managed classroom and area training

• Supervised hands on performance tests

• Ability to plan and organization tasks

TRAINING

Recruiting and Retention School --- Medical Recruiting Specialist --- EEO Specialist --Alcohol and Drug Abuse Prevention Course -- Criminal Investigation Course -- Management Systems Trainer -- Learning Management Systems Trainer -- Safety Management Specialist

COLLEGE DEGREE

Master of Business Administration (Public Administration) 2004, Columbia Southern University

Bachelor of Science (Management), 2003, Charter Oak State College, New Britain, CT

Associates of Arts (Social Science), 1999, Brookdale Community College, Lincroft, NJ

TECHNICAL SKILLS

Microsoft Office Suite -- Computer Operation Course -- Driver Safety Trainer -- Learning Management Systems Trainer

AWARDS AND ACCOLADES

Top Recruiter 2001 & 2002 Naples Recruiting Station; Top Healthcare Specialist Recruiter, 2002, Sarasota Recruiting Company; Top Recruiter, 2003, Naples FL; Recruiter Ring of Excellence, Tampa Recruiting BN, 2003; Commanding General Gold Badge Recruiter, 2002; Commander’s Top 100 Club, Commander’s Top 150 club; Commanding General Centurion Award 2003; Top Reserve Recruiter 2008, Warner Robins Recruiting Company

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