Sales Customer Service
Resume:
Christopher “Shane” Tibbs
Bluefield, VA 24605
Home 276-***-****
Cell 304-***-****
E-mail Address *******@*******.***
Objective
To obtain a challenging career that has potential for advancement
Professional Experience
Spectrum Enterprises-- Bluefield, WV 02-2012 / 06/2012
Credit Manager
* Pull credit bureau reports and then review to determine credit worthiness.
* Complete necessary paperwork to set up accounts once loans were approved.
* Process daily loan payments.
* When necessary track down delinquent accounts and repossess merchandise.
* Make daily phone calls to past due accounts.
Cole Harley Davidson-- Bluefield, WV 01-2011 / 06-2011
Motorcycle Sales
* Qualify and assist customers with the purchase of a new or used Harley Davidson
* Complete necessary paperwork to finalize purchase
* Deliver motorcycle and answer any questions to assure a quality buying experience
Reinhart Foodservice-- Johnson City, TN 04-2000 / 05-2010
Territory Manager
*Developed a starter territory
*Progressively increased sales by 70% over 10 years
* Continuously grew account base by $10,000 annually
* Maintained a 75% customer retention rate
* Maintained low accounts receivable percentage below 10% monthly
* Concentrated on customer negotiations
* Focused intensely on the sales cycle process
* Performed weekly and monthly forecasting while analyzing the territory market
* Collection and reconciliation of weekly deposits up to $30,000
* Completed daily, weekly, and monthly reports
* Calculated and forecasted new account sales and account losses
* Managed product recalls
* Enhanced customer knowledge on new products
* Developed and delivered sales presentations for specific products
* Served as new employee sales trainer
* Focused intensely on customer service and satisfaction
* Monitored and controlled policies and procedures
* Adhered to product and service requirements
* Managed customer confidentiality
* Responsible for continued reinforcement to improve customer service quality and to support
market growth and profitability
* Demonstrated professionalism with customers, managers, and co-workers
* Utilized good judgment in making sound decisions
* Ability to maintain composure under pressure
* Strong communication skills, both written and verbal
* Technical skills including Microsoft Word, Excel, PowerPoint and Outlook
* Ability to work efficiently and accurately in an atmosphere with frequent interruptions
* Motivated with an outgoing, pleasant and detail orientated personality
* Attention to detail to avoid potential problems
* Completion of Sandler Sales Training program
* Completion of Consultative Sales Training program
Achievements and Highlights
* Received multiple sales rewards witch included travel destinations, monetary payments and prizes
* Recognition for outstanding sales performance
* Recognition for outstanding accounts receivable
* Awarded collector of the month multiple times
* Achieved highest level of profit in the district multiple times
* Exclusive Brands Sales Person of the year 2008
* Consecutively ranked in the top 20 of sales force of 65 plus territory managers
* Awarded salesperson of the district in 2006
* Highest sales in district for annual food show in 2008
Education
* Pacific University, Los Angles, CA
BA in Business Administration
* National Business College, Bluefield, VA
AAS Business Management with a concentration in accounting
* Graham High School, Bluefield, VA
Business
References Available Upon Request
References Available Upon Request
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