Resume for Customer Service Position
Resume:
HEATHER M. CHERNOTA-HAUSSECKER
Houston, TX 77065
PH: 281-***-**** (cell) 281-***-**** (home)
Email: *************@*****.***
Customer Service, Sales, Call Center
OVERVIEW:
Sales executive offering more than 15 years of experience in the areas of inside sales, call center, supervisor, management and financial counseling. Recognized for dynamic sales success and excellent customer service skills. a challenging position where acquired skills and career goals can be utilized and achieved.
EMPLOYMENT EXPERIENCE:
2007 2008
Self employed
- Travel agent specializing in worldwide cruises
Houston, TX
*Recruited, established, and maintained clientele
*Met with clients to assess travel needs, discuss options, research travel accommodations, book travel arrangements, which included airfare, resort and specialty cruises with all cruise lines
*Discussed travel itineraries and gave advice on destinations
*Handled arrangements for transportations, hotel accommodations, car rentals, tours, recreation and tourist attractions
*Retrieved clients legal documents for custom regulations, including passports and visas
*Consulted a variety of published and computer based booking sources
*Promoted my services through advertising
2000 - 2007
Retention Sales Specialist - Sprint/Nextel
Chicago, IL & Orlando, FL
*Maintained high levels of excellence and consistently met or exceeded call center goals, ranking in the top 2% of the retention sales team for duration of employment.
*Responsible for retaining customer business and preventing service cancellation in a competitive wireless/cellular industry.
*Recommended wireless products and services to customers based on customers specific needs and interests in a call center environment.
*Answered questions about products, prices, and durability and credit terms.
*Prevented customer cancellation of wireless contracts and services.
*Investigated and de-escalated customer complaints and resolved issues in an attempt to ensure continued customer satisfaction.
*Completed sales contracts and forms.
*Instructed customers in use of products and conducted wireless trouble shooting.
*Obtained credit information on prospective customers.
*Made recommendations to customers regarding improved products and services.
*Reviewed customer invoices and resolved billing disputes.
*Issued service credits, account adjustments and invoice discounts in an attempt to retain customers business.
2005 - 2006
Sales Executive - Adelphia Communications
Orlando, FL
*Recommended cable products and services to customers, based on customers specific needs and interests, in a call center environment.
*Voted sales employee of the month twelve consecutive months.
*Answered questions about products, prices, durability and credit terms.
*Completed sales contracts and forms to record sales information.
*Investigated and resolved customer complaints.
*
Obtained credit information on prospective customers.
*Suggested different cable packages and educated customer using prepared salesscript.
*Created new accounts and scheduled cable installation dates, communicating with local dispatch offices.
*Selected and ordered cable services based on customer needs and desires.
*Maintained records related to sales.
*Computed sales price of cable services, took payment information and recorded detailed account notations.
2005 - 2005
Credit Counselor/Sales - Budget Right Debt Management
Maitland, FL.
*Developed financial plan based on analysis of clients financial status, and discussed financial options with client.
*Provided financial counseling to individuals in debt.
*Chosen as employee of the month and top producer three consecutive months.
*Conferred with client to ascertain available monthly income after living expenses in order to meet credit obligations.
*Identified potential clients, using advertising campaigns, mailing listed and personal contacts and solicited business.
*Interviewed client to determine clients assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives.
*Counseled client on personal and family financial problems, such as excessive spending and borrowing of funds.
*Responded to written and telephone requests for credit counseling information.
*Contacted creditors to explain financial situation of client.
*Estimated time for debt liquidation.
2003 - 2004
Senior Account Executive - International Merchant Services
Oakbrook Terrace, IL
*Established merchant accounts for new business owners using oral and written presentation.
*Maintained high levels of excellence.
*Contacted new business owners to demonstrate the benefits of establishing a merchant account.
*Obtained credit records from credit reporting agencies.
*Inspected premises of assigned stores for adequate compliance with merchant account codes and ordinances.
*Represented company at trade association meetings to promote products.
*Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaign.
*Conferred with clients to provide marketing and technical advice.
*Computed sales price of merchandise, responsible for closing client on a 56 month lease of rental equipment, totaling several thousand of dollars, using a two to three call close technique.
*Recommended, selected, and obtained merchandise based on customer needs and desires.
Additional employment history provided upon request.
EDUCATION:
2000
Journalism/International Business Management -
University of Palm Beach
Palm Beach,FL
1995
H.S. -
Hononegah High School
Rockton, IL
SKILLS SUMMARY:
Customer Relations
Customer Retention
Type - 70 wpm
Managing E-mail
Group Event Planning
Team Motivation
Time Management
Team Leadership
Team Building
REFERENCES:
Personal and professional references furnished upon request.
AWARDS OF EXCELLENCE:
Awards and certificates of sales excellence furnished upon request.
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