Sales

Sue Miller

***** ***** ***** ******

Franklin, TN 37067

Home: 615-***-****

Email:********@*****.***

Highlights:

· Comprehensive hands on experience encompassing sales and account development, marketing and management of business operations, public relations and administrative functions.

· Strong communication and interpersonal skills demonstrated through rapport building and assertively maintaining productive relationships with customers, vendors and staff members from diverse backgrounds and organizational levels.

· Capable of establishing customer interest, promoting products, cold calling and following through with developing sales/accounts.

· Self-motivated and able to work independently, effectively under pressure and with consistency in meeting deadlines; Quick to accept and adapt to new responsibilities.

Education/Training:

· University of Louisville Undergraduate 2 years

· Dale Carnegie Course-“How to Win Friends and Influence People”

· Troy State University-Dothan, Alabama

Bachelor of Science in Psychology and Business (1989)

Experience:

ABC Channel 15 WICD-TV, Champaign, Illinois

Account Executive (February 2008 to July 2008)

· Create new customer base while expanding advertising opportunities with existing clients.

· Coordinate production of commercials between customer and WICD’s creative services department.

· Create commercial schedules to meet customer’s expectations.

· Maintain the largest revenue account for the station.

· Interface with outside marketing agencies to satisfy outside national accounts.

PDQ Printing Company, Urbana, Illinois

Sales Manager and Public Relations (September 2007 to present)

· Develop relationships with new customers to increase revenue base.

· Maintain current customer portfolio and expand marketing activities to increase sales potential.

· Developed special projects and marketed to a variety of clients.

· Designed and assembled sales presentation materials for marketing purposes.

NEWS GAZETTE, Champaign, Illinois

Advertising sales executive (2005 to September 2007)

· Winner of 6 months sales contest for highest revenue in 2006.

· Obtained largest sales account for the newspaper in addition to securing a 3 year contract with the customer.

· Served as a team leader, by overseeing 7 other sales associates, for "answer book" and other special sections.

· As the "answer book" (the largest yearly sales project for the News Gazette) team leader, this team generated the highest sales revenue of any team.

· Runner-up sales person of the year in 2006 by achieving sales goals in 7 out of 12 months out of 16 sales associates.

· Won awards in 2006 and 2007 for best ad series from the Illinois Press Association.

· Exceeded sales targets in 21 out of 24 special sections for 2006.

MEDIA GENERAL (The Dothan Eagle), Dothan, Alabama

Senior retail advertising sales representative (2002-2003)

· Marketed advertising space in the Dothan Eagle daily newspaper through maintaining current customers and making cold calls to develop new accounts.

· Made presentations of current and new products, such as special sections, for existing and new customers by maintaining good rapport, service levels, performing customer need assessments and problem solving.

· Researched and created artwork, layouts and interfaced with other departments to build ads and follow up with customers to ensure satisfaction.

· Maintained daily call sheets, month-end reconciliation and expense accounts.

· Successfully met annual financial goals through teamwork, customer awareness and strategy analysis.

· Developed flexible and creative sales plans to reach difficult accounts and increased revenue by outlining tactics, activities, resources and knowledge of available products.

· Utilized client-focused selling techniques, constantly evaluated the knowledge and needs of the customer and catered to their requirements in order to maintain high level of customer intimacy.

CARROLL’S NURSERY, Midland City, Alabama

Operations Manager (2001)

· Increased customer sales by demonstrating thorough knowledge of products through business to business and direct sales.

· Performed landscaping design services for customers thereby increasing cash flow to the business.

· Office Manager in charge of all accounting services through the utilization of Peachtree Accounting software (billing customers, accounts receivable and payable, etc…).

· Prepared monthly tax reports for the business.

· Purchased plants and various supplies to meet the customer needs through assessments and strategies to maintain and develop existing and new accounts.

· Developed the artwork and layouts for advertising and promotional materials.

· Orchestrated, managed and worked school fund raisers to promote additional business opportunities throughout the community.

HOMELAND PROPERTIES, Dothan, Alabama

Co-Owner (1995-2000)

· Assisted in coordinating real estate development activities encompassing road development, utility installations and subdividing of property.

· Maintained accounts receivable and accounts payable.

· Promote sales and monitor sales calls from perspective land buyers.

· Processed repossessions through legal means, which includes tracking down those who default on their contracts.

· Developed marketing information through interaction with a graphic artist.

SOUTHERN SWEETS, Dothan, Alabama

Sole Proprietor (1987-1991)

· Maintained operations for a food service bakery specializing in pies, with distribution in 10 states by Robert Orr Sysco, PYA Monarch, Ator Foods and Daffin Foodservice.

· Desserts were distributed and served in well-known restaurant chains like Shoney’s and PoFolks.

· Primary responsibilities included product demonstration, travelling to food shows in 10 states, meeting new buyers and developing new accounts.

· Hands-on experience included product testing and development, management of bakery operations and personnel management.

· Designed art work and all promotional materials for specific customer needs.

LAKESHORE MEDICAL ASSOCIATES, Nassau Bay, Texas

Accounting Manager (1983-1984)

· Responsibilities consisted of accounts receivable and payable, bookkeeping, patient assistance and general office assignments.

ST. JOHN HOSPITAL, Nassau Bay, Texas

Health Benefit Advisor (1983)

· Advised Department of Defense beneficiaries regarding benefits available through St. John Hospital and other federally funded programs.

· Served as primary consultant to the professional staff regarding specific sources for obtaining care outside the capabilities of St. John.

· Issued Non-Availability statements to patients thereby enabling coverage by the Civilian Health and Medical Program of the Uniformed Services.

· Accountable for providing information and referral services, determining patient eligibility, issuing non-availability denials, coordinating Department of Defense medical services and assisting beneficiaries in reestablishing medical eligibility.

· Processed and responded to an average of 50-75 incoming calls daily.

Volunteer Experience:

· Nursery Director at Christ Church International (1991-1996)

· Member of Dothan Service League (1988-1990)

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