Administrative Assistant Customer Service

Pamela Taveras

*** ***** ****** ***** *** Harbor Township, NJ 08234 609-***-**** *********@*****.***

Administrative Assistant

Energetic and detail oriented administrative professional capable of multi-tasking, meeting strict deadlines, solving problems and providing overall office support. Highly organized office operations expert with the ability to establish, organize and maintain accurate records and files. Knowledgeable individual with considerable exposure to accounting, finance and tax responsibilities within a fast paced professional business environment.

Value Offered:

• Multi-Tasking Abilities

• Decision Making Capabilities

• Problem Solving Abilities

• Customer Service Experience

• Excellent Interpersonal Skills

• Time Management Abilities

• Planning & Scheduling Experience

• Positive Conflict Resolution

• Accounting & Tax Knowledge

• Ability to Prioritize

• Effective Verbal & Written Communication (English & Spanish)

Career Highlights & Accomplishments

C&P Financial Services , Egg Harbor Township, NJ 2010-present

Tax Preparer (Seasonal Jan-April)

Actively assist clients with an array of services including tax preparation, notary services and document translation. Successful marketing campaign resulted in doubling customer base to 400+ clients in two years.

• Accurately collect necessary information and prepare tax returns for individual and self-employed clients.

• Individually translate documents including birth certificates, letters and legal documents for Spanish speaking clients.

• Perform office functions such as greeting clients, scheduling appointments, faxing documents, managing files and handling payments.

AEX Convention Services, Egg Harbor Township, NJ 2010-2011

Customer Representative

Enthusiastically assisted exhibitors secure necessary items for conventions and shows in the Atlantic City, NJ area by accurately capturing and processing customer orders and requests.

• Processed orders from exhibitors for specifically requested tables, chairs and necessary signage.

• Assisted with overall booth preparation and labor scheduling to meet strict deadlines.

• Attended over 20 different exhibitions performing quality assurance procedures ensuring client satisfaction.

• Quickly handled customer complaints and corrected issues with missing or incorrect items.

Edison Mall, Fort Myers, FL 2007-2010

Administrative Assistant

Promoted from temporary receptionist to permanent administrative assistant and managed a variety of office duties within busy main management office for Edison Mall.

• Regularly interacted with mall tenants to complete various operational requirements and financial transactions such as collecting monthly lease payments, creating work orders for necessary tenant requested repairs, accurately keeping updated key logs for each tenant and typing and maintaining return policies for each store.

• Accurately recorded and reported gross sales for each store in accordance with strict management reporting deadlines; entered necessary tenant and financial data utilizing One World software.

• Assisted office administrator by collecting, organizing and communicating information for presentations and staff meetings; established filing system and diligently maintained and updated all files and records.

• Supported office staff by monitoring a 12 line phone system and accurately and quickly transferring calls to appropriate store and person; organized, sorted and distributed mail to appropriate departments, provided basic maintenance on office equipment and monitored and ordered all necessary office supplies.

• Effectively communicated with mall customers, tenants and office support staff to answer questions and effectively resolve day to day issues.

• Assisted additional mall departments including leasing representatives, guest services and security department as needed.

Victory Income Tax, Fort Myers, FL 2006-2010

Tax Preparer/Receptionist (Seasonal Jan-April)

Greeted and assisted clients in busy tax preparation office with a client base of 500+ clients.

• Enthusiastically greeted tax clients and answered directed calls to appropriate person.

• Accurately prepared tax returns for clients.

Additional Skills

Computer Exposure:

MS Word Excel PowerPoint Outlook Lotus Notes CTI One World

Language:

Spanish Verbal & Written Communication

Education & Certifications

Atlantic Cape Community College, Egg Harbor Township, NJ

A.A.S.-Accounting (in progress)

Edison College, Fort Myers, FL

Completed various Business Management classes

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