Senior Sales Engineer
Resume:
RICHARD L. MULLEN
Atlanta, Georgia 30360
770-***-**** – home 404-***-****– cell
********@*********.***
PROFESSIONAL EXPERIENCE:
Pitney Bowes Software/Group 1 Software Inc., Atlanta, Georgia 2005 to 2008
Senior Sales Engineer:
• Architected solutions that allow customers to manage the change process of their customer contact information through an automated data quality, data enrichment, de-duplication and opt-in /opt-out communication
• Assisted many companies to realize improved efficiencies and cost savings with the use of Address Quality, Location Intelligence, Spatial Analysis and Tax Jurisdiction determination solutions on Mainframe, UNIX, Linux and Windows platforms
• Worked with major mailers and marketing companies on mail efficiency and cycle optimization and integrating these solutions into their document creation and print flow, generating over $2 million in savings in 12 months
• Support for a full suite of Data Quality products, Geo-Spatial, Tax Jurisdiction Assignment, and Data Integration solutions that are offered as Web Services or as SaaS model
• Created a prototype closed loop address change management system for the Financial Industry which was designed to assist in fraud detection and is now the AURA product
• Integrated our data quality and matching solution with Siebel CRM for Northeast Telecommunications Company to streamline their ability to accurately determine service availability
• Ability to orchestrate a technical sales cycle which needs involvement of multiple resources
Sales Engineer:
• Created a prototype ETL, Data Quality and Tax Jurisdiction Assignment solution for the Telecommunications industry to reduce data errors and increase customer satisfaction
• Designed a full suite of Data Quality and demographic solutions to enable a Master Data Management (MDM) initiative to create a single view of the customer at a large Utility company
• Architected an data quality, geospatial, closest site and routing solution for large home improvement company
• Designed a solution that integrated the full suite of Pitney Bowes Customer Data Quality Platform to increase the value of the data within the SAP CRM system and would streamline the billing processes and reduce customer service issues
• Training Acquired: Technical Presentation Skills
Modis Inc./DHL Express, Atlanta, Georgia 2002 to 2005
Business Systems Consultant/Analyst:
• Architected the integration of our SOA shipping solution and custom tracking reports in a multi-platform environment for a computer manufacturer
• Setup and deployed the international shipping solution for fulfillment of recalled products which included multiple sources of data and multiple database repositories that needed updating
• Created a completely automated shipping process in a COBOL and DB2 environment for a large music fulfillment company
• Developed implementation plans and timelines. Coordinated implementation of identified solutions with customer and various internal and external resources. Facilitated meetings with stakeholders and clients to discuss issues, direction, and implementation strategies and solicit alternative viewpoints.
• Monitor project plans and schedules, ensuring completion with previously established time constraints, budgetary stipulations, and labor and technology estimates
• Leveraged my experience in directing the development of new technologies and changes to meet customer needs (J2EE application, web services, JDBC/ODBC integration)
• Project Management training acquired: Prince2
RICHARD L. MULLEN
Interwoven Incorporated, Atlanta, Georgia 2001 to 2002
Senior Sales Engineer:
• Created complete content creation forms, workflow management, and web site deployment solution for communication company’s online newspaper unit
• Assisted with migration of content and metadata to XML repository for medical company
• Participate with Sales Team in the preparation and execution of individual sales strategies
• Presented the technical differentiators of Interwoven’s Enterprise Content Management products versus our competitors and how they relate to the business issues and solution to customers and prospects
• Sales training acquired: Sandler Selling Skills
Siebel Systems Incorporated, Atlanta, Georgia 2000 to 2001
Senior Sales Consultant:
• Customized Siebel SFA, Product Configurator and Call Center application to be used in a property leasing environment
• Championed and created the ability to perform content management/approval within the Siebel web based application for an opportunity and later rolled in as a product in the Siebel application
• Created and presented custom demonstrations and presentations as they apply to customer problems, issues, and workflow requirements for all of Siebel’s eBusiness Application suite (eCRM)
• Developed and managed the technical portions of the account plan
• Sales training acquired: Demo Techniques, Presentation Skills, Target Account Selling, Solution Selling
Sterling Commerce Inc./XcelleNet Incorporated, Atlanta, Georgia 1995 to 2000
Consulting Services Team Lead/Project Manager:
• Managed and expanded largest SFA deployment and consulting engagement in company history
• Responsible for selling and managing professional services and sizing engagements that will be delivered by the Consulting Services group
• Consistently exceeded individual and regional revenue targets
• Created requirements and design specification documents for custom applications
• Managed 7 to 8 System Engineers
Senior Presales Systems Engineer:
• Lead Pre-Sales Engineer for the country and was responsible for training and mentoring the SE group and the territory managers on the positioning and functionality of the products
• Performed onsite Integration and Proof of Concepts of Sterling’s products
• Conducted technical presentations and training to Customers, Sales Force and partners
Sterling Software Incorporated/KnowledgeWare Inc., Atlanta, Georgia 1992 to 1995
• Supported customers with logical data modeling (ERD’s) through COBOL code generation, testing and program simulation
• Assisted customers with tools to change Mainframe applications to have GUI’s on a windows platform
Barrister Information Systems Corporation, Atlanta, Georgia 1986 to 1992
• Supported sales, implemented and customized Legal Accounting Software, word processing tools, and conflict of interest systems
Electronic Data Systems, Detroit, Michigan 1985 to 1986
• COBOL, CICS and PL1 developer for the Dealer Organization unit within GMC
EDUCATION:
B.S. in Business Administration,
Major: Accounting and Management Information Systems (MIS)
State University of New York at Buffalo
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