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Customer Service Technician

Forest Hills, PA, 15221
January 27, 2012

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Stephanie Ann Blankenbehler

*** *********** ******, **********, ** 15210 – 412-***-**** –


To bring quality solutions gained through education and experience to the medical industry.


Microsoft Office; Word, Excel, Power Point, Microsoft Windows; ME, 98, XP, 2000, Vista, touch typing (55-60wpm), cash register operation

Excellent phone and customer relations skills

Pharmacy Computer Operation; Compucare, Ofis, Links, Compucare Mainframe, Pharmaceutical requisitioning, inventory, and stocking/restocking

Medical / Insurance Billing, ICD 9

General Office and scheduling experience gained by scheduling diagnostic tests and clinical appointments for over 15 different offices utilizing over 100 different doctors


Malley’s Chocolates

Wilson Mills, Cleveland, OH

Title: Sales Associate

Date: March 2010-April 2010-Seasonal

- Clean and organize stock in store

- Stock chocolate into store and showcase

- Maintain quick and accurate cash register operation

- Maintain strong customer service

CVS Caremark Pharmacy

Pittsburgh, Pa

Title: Pharmacy Technician 2

Date: January 2009 - November 2009

- Screened prescriptions to the correct queues to be worked by proper departments.

- Worked screened prescriptions to acquire answers and expedite prescription shipment to patients.

- Called and faxed physicians offices to acquire information for corrected prescriptions

UPMC Cardiovascular Institute

Pittsburgh, Pa

Title: Patient Access Specialist 2

Date: May 2004 – December 2008

- Coordinated doctors schedules and scheduled appointments for several offices

- Triaged calls by listening to the caller and connecting them with appropriate caregiver

- Trained in Epic scheduling software and patient care

- Trained multiple co-workers in office protocol and computer practices

The Medicine Shoppe

Pittsburgh, PA

Title: Pharmacy Technician

Date: February 2004 – April 2004

- Input prescription data for customer care

- Refilled prescriptions in a timely manner

- Quickly and accurately counted prescription medications

- Mixed and compounded pharmaceuticals

- Safely delivered prescriptions to home-bound customers

MedTech Medical Staffing

Pittsburgh, PA

Title: Pharmacy Technician

Date: June 2003 – February 2004

- Carefully and accurately inputted prescription data

- Accurately refilled customer prescriptions

- Worked as temporary staff for pharmacies such as OmniCare Pharmacy

Newman Chiropractic Centers

Pittsburgh, PA

Title: Spinal Screener

Date: March 2002 – February 2004

- Used spinal analysis machine to accurately identify possible spinal misalignments

- Scheduled patient appointments for several locations

- Explained problems related to spinal misalignment and the necessity of care to potential patients

- Assisted in growth of practice from 3 to 8 locations during course of employment

Eckerd Drug

Pittsburgh, PA

Title: Trained Pharmacy Technician

Date: August 1998 - October 2002

- Mixed and compounded pharmaceuticals

- Accurately and quickly counted prescriptions

- Clearly explained and sold OTC medicines

- Inventoried narcotic and non-narcotic medications

- Responsible cash register operation

- Received the Eckerd Service Star Award for Excellent Customer Service


2001 Certified Pharmacy Technician program


2000 Carrick High School, Pittsburgh, PA

2001 - 2003 Community College of Allegheny County (Major: Pre Medical Studies)

2007 Community College of Allegheny County (Major: Biology)


- Personal and Professional References available upon request

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