Customer Service Technician
Resume:
Stephanie Ann Blankenbehler
*** *********** ******, **********, ** 15210 – 412-***-**** – **************@*****.***
OBJECTIVE
To bring quality solutions gained through education and experience to the medical industry.
MEDICAL/OFFICE SKILL SET
Microsoft Office; Word, Excel, Power Point, Microsoft Windows; ME, 98, XP, 2000, Vista, touch typing (55-60wpm), cash register operation
Excellent phone and customer relations skills
Pharmacy Computer Operation; Compucare, Ofis, Links, Compucare Mainframe, Pharmaceutical requisitioning, inventory, and stocking/restocking
Medical / Insurance Billing, ICD 9
General Office and scheduling experience gained by scheduling diagnostic tests and clinical appointments for over 15 different offices utilizing over 100 different doctors
WORK EXPERIENCE
Malley’s Chocolates
Wilson Mills, Cleveland, OH
Title: Sales Associate
Date: March 2010-April 2010-Seasonal
- Clean and organize stock in store
- Stock chocolate into store and showcase
- Maintain quick and accurate cash register operation
- Maintain strong customer service
CVS Caremark Pharmacy
Pittsburgh, Pa
Title: Pharmacy Technician 2
Date: January 2009 - November 2009
- Screened prescriptions to the correct queues to be worked by proper departments.
- Worked screened prescriptions to acquire answers and expedite prescription shipment to patients.
- Called and faxed physicians offices to acquire information for corrected prescriptions
UPMC Cardiovascular Institute
Pittsburgh, Pa
Title: Patient Access Specialist 2
Date: May 2004 – December 2008
- Coordinated doctors schedules and scheduled appointments for several offices
- Triaged calls by listening to the caller and connecting them with appropriate caregiver
- Trained in Epic scheduling software and patient care
- Trained multiple co-workers in office protocol and computer practices
The Medicine Shoppe
Pittsburgh, PA
Title: Pharmacy Technician
Date: February 2004 – April 2004
- Input prescription data for customer care
- Refilled prescriptions in a timely manner
- Quickly and accurately counted prescription medications
- Mixed and compounded pharmaceuticals
- Safely delivered prescriptions to home-bound customers
MedTech Medical Staffing
Pittsburgh, PA
Title: Pharmacy Technician
Date: June 2003 – February 2004
- Carefully and accurately inputted prescription data
- Accurately refilled customer prescriptions
- Worked as temporary staff for pharmacies such as OmniCare Pharmacy
Newman Chiropractic Centers
Pittsburgh, PA
Title: Spinal Screener
Date: March 2002 – February 2004
- Used spinal analysis machine to accurately identify possible spinal misalignments
- Scheduled patient appointments for several locations
- Explained problems related to spinal misalignment and the necessity of care to potential patients
- Assisted in growth of practice from 3 to 8 locations during course of employment
Eckerd Drug
Pittsburgh, PA
Title: Trained Pharmacy Technician
Date: August 1998 - October 2002
- Mixed and compounded pharmaceuticals
- Accurately and quickly counted prescriptions
- Clearly explained and sold OTC medicines
- Inventoried narcotic and non-narcotic medications
- Responsible cash register operation
- Received the Eckerd Service Star Award for Excellent Customer Service
CERTIFICATIONS
2001 Certified Pharmacy Technician program
EDUCATION
2000 Carrick High School, Pittsburgh, PA
2001 - 2003 Community College of Allegheny County (Major: Pre Medical Studies)
2007 Community College of Allegheny County (Major: Biology)
REFERENCES
- Personal and Professional References available upon request
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