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Customer Service Technician

Location:
Forest Hills, PA, 15221
Salary:
$12/hr
Posted:
January 27, 2012

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Resume:

Stephanie Ann Blankenbehler

*** *********** ******, **********, ** 15210 – 412-***-**** – nugx7l@r.postjobfree.com

OBJECTIVE

To bring quality solutions gained through education and experience to the medical industry.

MEDICAL/OFFICE SKILL SET

Microsoft Office; Word, Excel, Power Point, Microsoft Windows; ME, 98, XP, 2000, Vista, touch typing (55-60wpm), cash register operation

Excellent phone and customer relations skills

Pharmacy Computer Operation; Compucare, Ofis, Links, Compucare Mainframe, Pharmaceutical requisitioning, inventory, and stocking/restocking

Medical / Insurance Billing, ICD 9

General Office and scheduling experience gained by scheduling diagnostic tests and clinical appointments for over 15 different offices utilizing over 100 different doctors

WORK EXPERIENCE

Malley’s Chocolates

Wilson Mills, Cleveland, OH

Title: Sales Associate

Date: March 2010-April 2010-Seasonal

- Clean and organize stock in store

- Stock chocolate into store and showcase

- Maintain quick and accurate cash register operation

- Maintain strong customer service

CVS Caremark Pharmacy

Pittsburgh, Pa

Title: Pharmacy Technician 2

Date: January 2009 - November 2009

- Screened prescriptions to the correct queues to be worked by proper departments.

- Worked screened prescriptions to acquire answers and expedite prescription shipment to patients.

- Called and faxed physicians offices to acquire information for corrected prescriptions

UPMC Cardiovascular Institute

Pittsburgh, Pa

Title: Patient Access Specialist 2

Date: May 2004 – December 2008

- Coordinated doctors schedules and scheduled appointments for several offices

- Triaged calls by listening to the caller and connecting them with appropriate caregiver

- Trained in Epic scheduling software and patient care

- Trained multiple co-workers in office protocol and computer practices

The Medicine Shoppe

Pittsburgh, PA

Title: Pharmacy Technician

Date: February 2004 – April 2004

- Input prescription data for customer care

- Refilled prescriptions in a timely manner

- Quickly and accurately counted prescription medications

- Mixed and compounded pharmaceuticals

- Safely delivered prescriptions to home-bound customers

MedTech Medical Staffing

Pittsburgh, PA

Title: Pharmacy Technician

Date: June 2003 – February 2004

- Carefully and accurately inputted prescription data

- Accurately refilled customer prescriptions

- Worked as temporary staff for pharmacies such as OmniCare Pharmacy

Newman Chiropractic Centers

Pittsburgh, PA

Title: Spinal Screener

Date: March 2002 – February 2004

- Used spinal analysis machine to accurately identify possible spinal misalignments

- Scheduled patient appointments for several locations

- Explained problems related to spinal misalignment and the necessity of care to potential patients

- Assisted in growth of practice from 3 to 8 locations during course of employment

Eckerd Drug

Pittsburgh, PA

Title: Trained Pharmacy Technician

Date: August 1998 - October 2002

- Mixed and compounded pharmaceuticals

- Accurately and quickly counted prescriptions

- Clearly explained and sold OTC medicines

- Inventoried narcotic and non-narcotic medications

- Responsible cash register operation

- Received the Eckerd Service Star Award for Excellent Customer Service

CERTIFICATIONS

2001 Certified Pharmacy Technician program

EDUCATION

2000 Carrick High School, Pittsburgh, PA

2001 - 2003 Community College of Allegheny County (Major: Pre Medical Studies)

2007 Community College of Allegheny County (Major: Biology)

REFERENCES

- Personal and Professional References available upon request



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