CIS and MBA looking for Business Analyst position
Resume:
Steve Fox
*** **** ******* ******, ********, Ohio 43206
******@*****.***
EDUCATION:
DeVry University – Columbus, Ohio
Bachelor of Science in Computer Information Systems, GPA 3.4
Franklin University – Columbus, Ohio
MBA – Leadership, GPA 3.8
WORK EXPERIENCE:
Chase (Contractor temporary job) with Insight – September 2009 – October 2009
• Worked help desk issues for the WaMu conversion to the Chase platform
• Performed troubleshooting for software and hardware problems at branches throughout the United States
• Dispatched hardware to the branches
• Performed conversion of the WaMu branches to Chase
• Pushed new images to systems that had problems to make them work correctly again
• Performed troubleshooting, diagnosing, and resolving problems with desktop computer hardware, operating system, application software and peripherals
Huntington National Bank – Programmer/Analyst II, Corporate Systems 2006-Sept 2009
• Worked help desk support and technical assistance to all levels of users
• Helped customers solve problems with MS Office, Office XP, common business desktop office products, email and virus protection, network connectivity, SMS and desktop remote software
• Develop Adhoc reports out of Oracle and SQL databases for business areas
• Developed Coldfusion pages that are on demand where the business areas could put in variables to pull back the data that they wanted
• Provide Adhoc data in spreadsheets, text files, and word documents for the business areas
• Tuned the Oracle reports to pull back data for the business areas
• Performed Coldfusion code updates for reports that needed to be changed to meet the business areas request
• Design/Updated programs/interfaces for the Sky Financial merger into Huntington National Bank
• Worked with Sky Financial employees to ensure a smooth transition
• Develop web pages for employees to use for reporting of corporate data
• Develop code to meet the business needs of Finance, Payroll, Human Resources, and Benefits using Oracle 11.5.10
• Develop applications for Trust Operations using Visual Studio 2005
• Took the work queues to the next level by providing excellent service to the customers and gave them simply the best service.
• Follow guidelines and procedures in developing code to meet regulations for the bank
• Troubleshoot problems with code, servers, and workstations
• Troubleshoot problems that the end users are having
• Provide Production support for trust applications
• Work with Oracle and business areas to solve problems in the systems
• Develop/maintain a Coldfusion website for Account Payable with an Oracle 11i backend
• Develop PL/SQL packages to meet the needs of the business area
• Program and perform break/fix of code with Huntington National Bank
The Kroger Co. - Assistant Customer Service Coordinator 1990-2008
• Balance cash flow and deposit revenues daily
• Supervise and schedule approx 75 employees
• Worked customer issues and resolve issues daily
• Created and maintained a healthy work environment with an open door policy
• Troubleshoot and fixed hardware and software issues with ACE POS
• Worked with store management to achieve goals for the store
• Trained new employees for the front end
• Performed basic HR processes with employees of the front end
• Worked with employees that needed help with the skills they needed for their job functions
• Sat in with employees when they were getting written up for things that they performed incorrectly
• Promoted a positive attitude in the store to help make the image of the store the best that it can be
• Worked on daily cash problems to minimize the amount of cash loss for the store
• Gave the best service to the customers all the time
• Performed job duties on ACE POS doing balancing of store revenues and sales and cash
TRANSFERABLE SKILLS AND CAPABILITIES:
• Dependable • Customer Service • Training
• Goal Driven • Troubleshooting • Team Oriented
• Time Management • Motivational Leadership • Communicate effectively
Contact this candidate