Technical Writer/ Business Analyst
Resume:
Richard Screen
CAREER SUMMARY
Richard has some 18+ years of business systems analysis and Technical Writing background. Specific areas of strength include Business Analysis with departmental team facilitation to define project scope, business/system requirements, functional specifications development, data analysis, and business modeling. Demonstrated the ability to work on an independent basis or as part of a team to tight project deadlines; experienced in facilitation and communication with a variety of different business areas and levels of management. Strengths: Business/System Analysis, Business Modeling using Flowcharting, Control Flow Diagrams and Critical Path Analysis. Project deliverable separation using SharePoint. A knowledge strategist, skilled at assessing raw information and defining and executing simplified content. His skills and experience are wide and also include ISO 9000 auditing and training and he has considerable experience in audit and ISO compliance in the development of Top Secret missile control software requirements. He also has considerable experience in Health Services, having worked for the British National Health Service to install Quality Systems into several departments including Pathology, Electro Bio-Medical Engineering, Operating Theaters and Laundries. He has written Pathology Compliance Procedures in accordance with Clinical Pathology dictates. He has experience in establishing current workflow, projected workflow and subsequent change management to establish new working processes. Consistently has met expectations of senior managers while working in complex, dynamic working conditions. Having worked successfully as a facilitator, training materials developer and audit trainer, his communication skills are excellent.
TECHNICAL SKILLS SUMMARY
Methodologies/Tools: Flowcharting, Control Flow Diagrams, Critical Path Analysis, ISO 9000
Industries: Healthcare, Finance, Telecommunications,
Applications: MS Office Suite, Visio, Dreamweaver, Project, Excel, PowerPoint, Photoshop, FrameMaker & InDesign, SharePoint
Operating
Systems: Windows NT/00/98/95/Vista/7
CAREER EXPERIENCE
National Cancer Institute, Technical Writer 07/2010 – 03/2011
• Served as writer and editor in support of DITA and XML deliverables.
• Adherence to Style Guides to ensure “One Voice” documentation.
• Researched and developed Information Architecture for the anticipated introduction of Percussion based Web Content Management.
• Researched and developed a Writing Guide for writers of content for web and paper consumption including specifics on Section 508 Compliance and the Plain Writing Act 2010 requirements. Created several “mockup” pages for the caCIS website.
• Tools Used: MS Office Suite, MS Word, SVN, Visio, SharePoint.
CSI Technology Solutions, Technical Editor 08/2010 – 06/2011
• As a Technical Writer and Editor was responsible for producing supporting documentation for the R&D requirements of the business.
• Tools Used: MS Word, Visio
Save Mart Supermarkets, Technical Editor 04/2008 – 08/2010
• Development of systems architecture for a technology transfer/ amalgam between Save Mart and Albertsons Supermarkets ordering, stock control and warehousing systems.
Charting of the systems architecture to enable systems integration across the two retail chains.
• Tools Used: MS Word, Visio.
Standard Pacific Homes and Centex Homes, Community Sales Manager 03/2003 – 04/2007
• As a Community Sales Manager was responsible for the marketing of a new home community. This included all aspects of planning, reporting, contracting, facilitating construction meetings etc.
• Tools Used: MS Word. Sales Planner
Symmetricom Inc, Senior Technical Editor/ Web Developer 02/2001 – 12/2003
• Served as senior support of telecom company deliverables.
• Researched and developed quick-start, installation and operation guides for administrators and end users.
• Collaborated with software programmers to identify and prioritize essential product installation documentation.
• Designed and implemented formatting structures for documentation style sheets.
• Developed and maintained of Symmetricom's web presence. Worked with consultants and engineers to develop the rebranded interface of the Symmetricom web site (http://www.symmetricom.com/).
• Developed and deployed on-line distance learning center (http://www.syncuniversity.org/) to foster engineer networking for synchronization studies.
• Tools Used: MS Office Suite, MS Word, Visio, FrameMaker, Dreamweaver.
ePublishing, Technical Editor 09/2000 – 12/2000
• Review of Business Processes to improve production at the Nokia, Dallas telephone manufacturing division.
• Introduced new written procedures for the improved processes.
• Tools Used: MS Word, FrameMaker.
Various Contract Consulting Positions 01/1990 – 09/2000
Weston Area Health Trust, UK, Consulting Senior Technical Editor
• Review of Clinical Pathology Procedures
• Managed members of the Clinical Pathology Dept to introduce ISO 9000 Quality Procedures
• Achieved ISO 9000 Quality Systems Award in support of Pathological Services deliverables - ultimately leading to the Clinical Pathology Accreditation Award.
• Success was achieved by assessing existing documentation and editing to ensure technical and grammatical accuracy. Reformatting then was undertaken to comply with ISO 9000 and CPA standards.
• Facilitated meetings between Clinical Directorate and Pathology Department Members to secure smooth introduction.
• Tools Used: MS Office Suite, MS Word, Visio.
Pontefract Area Health Trust, UK, Consulting Senior Technical Editor
• Managed members of the OT Dept to introduce ISO 9000 Quality Procedures
• Achieved ISO 9000 Quality Systems Award in support of Operating Theaters Department deliverables.
• Success was accomplished by assessing existing documentation and editing to ensure technical and grammatical accuracy. Reformatting was then carried out to comply with ISO 9000 Standards.
• Tools Used: MS Word
Nokia Networks, UK & USA, Consulting Senior Technical Editor
• Review of Business Processes prior to successful reintroduction of ISO 9000 Quality Systems for documentation deliverables across the Base Station Manufacturing Division.
• Assessment of existing documentation and support editing to ensure technical and grammatical accuracy.
• Supported reformatting requirements to comply with ISO 9000 and ISO 14000 Environmental System Standards.
• Tools Used: MS Word.
Sumitomo Banking Corporation, FSA Compliance Writer/ Security Procedures
• Review of systems and Business Processes
• Successfully introduced Financial Services Compliance Procedures to comply with UK Government Financial Services Act Requirements by review, edit and reformat of existing procedural documentation.
• Tools Used: MS Word
EDUCATION
Institute of Management Services Diploma BSc Post Graduate, Staffordshire University, Stoke on Trent, UK, 1980
Training:
• Technical Compliance to ISO 9000 Standards, Lombardy Eurofield Intl., 1994.
• ISO 9000 Certification Standards, Nokia Networks, Camberley, UK., 1998
• ISO 14000 Certification Standards, Nokia Networks, Camberley, UK., 1998
Security Clearance:
• Top Secret, Secret, Confidential (currently inactive) – Her Majesty’s Stationery Office, UK
SOCIAL MEDIA
http://www.linkedin.com/in/richardscreen
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