Management Manager
Resume:
Cristina P. Del Rosario
*** ****** ****. ******* **. Bernabe Subd. Dr. A. Santos Ave.,Paranaque City 1700
Home (63) 28202930; Office 632-***-****: Mobile (639**-*******
e-mail: ***.*******@*****.***
SUMMARY OF QUALIFICATIONS
• 4 years experience as Taleo Technology Support Specialist in an HR BTO company
• 4 years experience as Business Process & IT Support in a cement company
• Working knowledge in Taleo Enterprise Edition
• Working knowledge in JDEdwards particularly in Procurement, Inventory Management & Maintenance Modules.
• Working knowledge in computer hardware, configuration & concepts, operating systems, networking & web-based applications
• Good analysis & trouble-shooting capabilities
• Good communication & interpersonal skills
• Organized & has the ability to multi-task & learn new systems & processes
PROFESSIONAL EXPERIENCE
Technology Support Specialist
IBM Global Process Services
Feb 2007 – Present
Recruitment Technology (TALEO) and Vendor Management for IBM Manila BTO Clients
Technology Solutions Engineering
• Defines the configuration and delivery requirements of Recruitment Technology for BTO clients
• Has primary ownership of requests and escalations on a technology standpoint
• Observes standards in meeting center/client expectations and resolving center/client issues and technical escalations in an efficient and effective manner
Systems/Technology Management
• Manages technology utilization
• Resolves and/or coordinates system issues that affect operations to Taleo Web Support, vendors and other partners
• On-boards and trains all users of the recruitment application tool
• Successfully led the implementation of two client deployments of Taleo (7.5 and 11A). Initiated and coordinated improvements in the implementation and usage of the Applicant Tracking system within the client’s business
• Providing functional expertise to end user group on the appropriate use of Taleo 10 ATS.
• Responsible for identifying and implementing changes to improve the quality and efficiency of the job search and application process.
Data Interpretation and Analysis
• Interpret and analyze data that is reviewed with senior management and center management and makes recommendations regarding changes that are needed as a result of this analysis.
System Administration
• Serves as the system administrator for all recruitment technologies and related interfaces to HRIS
• Administers and manages all recruitment technologies and related interfaces to HRMS and other technologies
• Researches and utilizes new technologies and techniques
• Serves as the Subject Matter Expert on the technology aspect of operations and secondarily owns requests and escalations on a technology standpoint
Information Management
• Cascades related technology updates and information
• Manages reporting capability for Business Objects
BP & IT Support
CER Software Package, Inc.
Client-based: Cemex Philippines, Global Service Center – Asia
Dec 2002 – Dec 2006
• Attend, register, resolve &/or escalate incidences related to business process & I.T. services
• Follow-up those incidents that have been escalated to other levels
• Maintain communication with the users
• Generates reports of metrics & result
• Assure the restoration of interrupted services
• Ensure that the solutions to the incidents are well-documented
• Acted as OIC of GSC Asia with responsibilities such as scheduling & overseeing activities of 8 agents, generating reports & monitoring pending issues.
Logistics and Commercial Support
CER Software Package, Inc.
Client-based: Cemex Philippines
September 2001 – June 2002
• Provided off-site to end-users in handling the Commercial & Logistics System.
• Analyzed and provided solutions to problems concerning sales and accounts receivable.
• Assisted in creation of business process documents (policies, process and procedures) for Commercial and Logistics.
System IT Support
CER Software Package, Inc.
Client-based: Cemex Philippines
July 2000 – April 2001
• Undergone intensive training in System Institutional for Commercial and Logistics (SICLO) for CEMEX Philippines, who is our prime client. The training constitutes the Business Process, standard policies & procedures, system functionality & J.D. Edwards system set up. System functionality includes, Sales Order Management, Inventory Management, Logistics, Accounts Receivables & Accounts Payable.
• Conducted training to end-users in handling the Logistics System, explain the new process and policies.
• Implemented System Institutional for Commercial and Logistics (SICLO) in all the plants, terminals & branches all over the Philippines.
• Provided support to end-users in handling the Commercial & Logistics System in Cebu Plant.
• Involved in initial loading of data before implementation.
TECHNICAL SKILLS/KNOWLEDGE
ERP Systems
• JDEdwards (World)
Productivity Tools
• HP OpenView 4.5
• Microsoft Office 97, 2000 & 2003
• Lotus Notes R5, R6 & R7
• Adobe Reader 9.0, Acrobat Distiller 5.0
• Visio 2003
• Microsoft Outlook 98 & 2003
Web-based Tools
• Taleo On Demand Talent Management Solutions
• Ariba Buyer
• CMMC Requisite
• Learning Management System
• Kronos Workforce Timekeeper
Trainings Attended
Talent Management Solutions
• Taleo 10 New Recruiting Features for System Administrators
Taleo Corp.; June 2011
• Taleo 10 New Recruiting Features for End Users
Taleo Corp.; June 2011
• Taleo Enterprise Edition Basic System Administrator WebTop, Manager WebTop, Staffing WebTop & Onboarding 7.5 Training
Taleo Corp.; July 2009
• Taleo Enterprise Edition Basic System Administrator WebTop, Manager WebTop & Staffing WebTop 7.0 Training
Taleo Corp.; April 2007
• Taleo Enterprise Edition ACE Assessment Webtop 7.0 Training
Taleo Corp.; April 2007
EDUCATION
BS Computer Science - 1999
De La Salle University - Dasmarinas
PERSONAL DETAILS
Birth date : January 3, 1977
Civil Status : Married
Nationality : Filipino
Religion : Catholic
Height : 5 ft.
Languages spoken : Filipino & English
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