Manager Quality Assurance
Resume:
Marcie L. LaRocque
Alpharetta, GA 30004
ntzjf2@r.postjobfree.com
Business Administration
Seasoned professional focused on lean operating methods and streamlining business processes maximizing business profitability. Extensive experience managing mission critical projects and top priority initiatives. Demonstrated capacity to quickly grasp concepts, adapt to changing priorities, and manage multiple assignments. Proactive, results driven, and detail oriented team player recognized for professionalism, personal integrity, and cross-functional leadership.
Professional Experience
INJOY Stewardship Solutions
Executive Assistant/Operations Manager, March 2010 – Present
Support executives to include calendar management, all executive travel plans and calendaring, and draft/edit correspondence, documents, and presentations
Manage all aspects of office administration and special projects
CRM database administration and management to include creating executive and marketing reports [automated and manual], requirements definition, customization, and data quality assurance
Responsible for implementing business marketing initiatives to include creating targeted mass mailings, marketing materials, and websites
Play key role in strategic planning and organizational changes
Provide staff training for the following: CRM database, business processes and procedures, web-based project management application, and MS Office applications
Analyzed such problem areas as equipment utilization, forms design and functions, systems, procedures, and policies to determine needed modifications or improvements
Improved efficiency, minimized costs, and strengthened controls through design of multiple system/process improvements
Directly manage and coordinate work with company vendors and contractors
Universal Business Solutions
Office Manager, March 2009 – March 2010
Maintained all aspects of organization’s finances, to include A/R, A/P, expense reports, forecasting, monthly financial reports, and payroll
Acquired vendors through bid process – efforts resulted in >15% reduction of operating costs
Managed all human resource functions, to include onboarding, benefits administration and employee relations
Contract administration and proposal preparation
Handled all consultant and executive travel arrangements
American Legislative Exchange Council
Executive Assistant/Special Projects Coordinator, June 2006 – September 2008
Provided support to the Executive Director, the International Relations Director, and Board of Directors, to include calendar management, all executive domestic and international travel plans, monthly board newsletter, and draft donor and other correspondence, documents, and presentations
Managed special projects as assigned, to include database upgrade, web site redesign, and 14,000 sq. ft. office move with 6 weeks lead time
Planned events – six national conferences, six board of directors meetings, and various other events
Procured all IT/telecom equipment creating a state of the art infrastructure – efforts resulted in increased staff efficiency and communication abilities
Instituted processes to reduce costs, improve productivity and efficiency, and increase accountability
Negotiated hotel, service, and other contracts
Provided helpdesk support to include staff training and support for computer applications and phone system
Hill Animal Clinic – Grand Blanc, Michigan
Operations Manager, February 2005 – April 2006
Maintained all aspects of organization’s finances, to include A/R, A/P, monthly reports, and payroll
Established business process procedures and guidelines
Handled all customer, vendor, and employee relations
Hired, trained and managed staff
Produced marketing and promotional materials
Rebuilt vendor relations
Created file system for entire business practice
National Council For Adoption – Alexandria, Virginia
Operations Manager, September 2002 – August 2004
Assisted Vice President of Development with database management, queries, donor correspondence, proposal writing, and reports
Planned and orchestrated four major fundraising events and two national conferences
Maintained all aspects of organization’s finances, to include A/R, A/P, budget, and annual audit
Reduced operating expenses by procuring new vendors and streamlining business processes – efforts resulted in >20% cost savings
Re-established organizational brand including planned and implemented total web site redesign
Implemented new technologies to significantly increase productivity and communication abilities
Managed all human resource functions, to include benefits administration and employee training and relations
Rebuilt and cultivated donor relations
Coordinated bi-monthly board meetings, member meetings, and miscellaneous other activities as required
Handled all aspects of building management including tenant relations
marchFIRST – Southfield, Michigan
Project Coordinator/Administrator, January 2000 – April 2001
Defined and documented project requirements and website functionality
Developed, administered, and maintained financials for eight simultaneous projects ranging from $500,000 to $4.5 million
Invoiced and collected over $8M in consulting services over a twelve month period
Managed project schedules and budgets
Prepared weekly and monthly client financial reports
Rebuilt and maintained client relationships
Supported the Program Manager, to include calendar management, all executive travel plans, expense reports, and draft correspondence, documents, and presentations
Scheduled and participated in client meetings
Education
Baker College [Flint, Michigan] – Business Management and Computer Networking Technology
Technical Skills
MS Office Suite
Visio
QuickBooks
Adobe Dreamweaver CS3
Adobe Acrobat
Helpdesk support
Multiple CRM and ATS databases
Constant Contact
Basecamp
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