Customer Service Manager
Resume:
Charles C. Sites
Swissvale, Pa *5218
*************@*****.***
RETAIL MANAGER
PROFESSIONAL EXPERIENCE
Petco Inc Pittsburgh, Pa US Sept. 2011 – Current
Assistant Store Manager
• Responsible for entire store operations in the absence of the store manager.
• Managed store level operations, including staff hiring, training, evaluation and work schedules.
• Handled budget planning and tracking, accounting and payroll utilizing P&L(Profit and Loss) report.
• Coordinated merchandising (plan-o-grams/end caps) and store maintenance.
• Directed loss prevention initiatives, successfully reducing shrink by .75%.
• Prepared cash pick-ups daily. Prepared daily bank deposit/armored transport.
• Followed and enforced cash handling guidelines properly at all times using a pos system.
• Worked closely with adoption partners to fund successful adoption events monthly.
• Successfully exceeded monthly donation goals both personally and at the store level.
CVS Inc. Pittsburgh, Pa US Sept. 2006 – Aug. 2010
Assistant Store Manager
• Responsible for entire store operations in the absence of the store manager.
• Managed store level operations, including staff hiring, training, evaluation and work schedules.
• Handled budget planning and tracking, accounting and payroll utilizing P&L(Profit and Loss) report.
• Coordinated inventory control, receiving; merchandising (plan-o-grams/end caps) and store maintenance.
• Directed loss prevention initiatives, successfully reducing shrink by 2.6%.
• Prepared cash pick-ups daily. Prepared daily bank deposit/armored transport.
• Followed and enforced cash handling guidelines properly at all times using a touch screen pos system.
• Worked closely with outside vendors to boost sales, maintain inventory levels and satisfy customer requests.
• Successfully exceeded monthly suggestive selling goals both personally and at the store level.
Gamestop Inc. Pittsburgh, Pa US Oct. 2005 – Oct. 2006
Senior Game Advisor
• Provided exceptional customer service by being outgoing/friendly while staying knowledgeable on video games and gaming technology along a broad spectrum of software/hardware.
• Answered phone calls promptly, courteously and professionally.
• Followed cash handling guidelines properly at all times while serving customers using an advanced cash register/pos system.
• Organized merchandise on shelves by alphabetizing titles, straightening products, and minimizing unused shelf space by facing out product.
• Assisted managers with store inventory counts by accurately recognizing product titles, counting quantities, and recording product/count information..
• Recognized potential theft/loss situations and provided personal customer service to deter theft.
• Delegated Tasks and supervised the work of part time Game Advisors in absence of management.
• Successfully exceeded daily/weekly quotas of magazine subscriptions and video game reservations.
Phar-Mor Inc. Pittsburgh, Pa US Jun. 2000 – Aug. 2001
Photolab Technician
• Provided excellent customer service by being polite, attentive and knowledgeable on all aspects of photography, services and product locations.
• Operated Konica photo printing machines and maintained lab inventory by creating prints and enlarging photos from negatives/digital sources.
• Properly completed transactions and handled cash using a basic cash register/pos system.
• Maintained Konica photo printing machine and lab area by cleaning regularly, running calibration tests and disposing of harmful waste within strict OSHA guidelines.
• Suggestively sold film, cameras, and memory cards to film processing customers.
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Adobe Photoshop, POS, Symbol Wireless Barcode Scanner MC9090 Series.
EDUCATION
General Education Diploma
Connelley Technical Institute 2004
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