Customer Service Manager

Sharron E. Nalls

**** ********* **,*******

937-***-****

*********@*****.***

OBJECTIVE

Seeking a customer service position that offers the opportunity to use my professional skills and provides room for advancement.

SUMMARY

Experienced in the following: Call Center Operations, Management, Filing and Collections

SKILLS

Personal Computer: Word, Excel, and Internet 10 Key-Pad

Multiple Phone Line System ICD-9 Coding

Fax Machine CPT Coding

Medical Terminology

EXPERIENCE

Spring Hill Nursery Tipp City/Lewisburg 2008- 2010

Customer Service, Answering inbound and sales outbound calls, updating payment, taking payment over the phone

Searching for plants and product information, ordering, cancellation, returns, explaining planting and garden care

Posting question and concerns to the experts. Shipping and handling schedule, account maintenance update any changes.

General Electric Kettering, Ohio Customer Service Representative 2006 - 2008

Trained to handle inbound calls from cardholders and clients. Duties include everything from simple requests such as the balance on an account or the change of an address to more complex issues such as billing disputes. The position also involves the ability to cross sell or offer value-added solutions to customers.

Dayton Metropolitan Housing Authority Dayton, Ohio Intake Specialist 2005 - 2006

Receive all documentation and verification, responsible for all client documentation and housing application, answer all incoming calls, setup for client orientation, research client housing application, input payroll for two departments, inventory ordering, incoming/outgoing mail.

City of Dayton Dayton, Ohio Collection 2003 - 2004

Review documents, make payment arrangements, file cases, sort data, and check material for completeness. Responsible for contacting taxpayer by phone and written correspondence. Enter payment data into computer. Collected payments from large business accounts, doctor, lawyers, judges and mayors. General office duties.

Elder-Beerman Moraine, Ohio Collection 2002 - 2003

Responsible for contacting customers to retrieve payment for delinquent accounts, bankruptcy, death and divorce. Accepted check and credit card payments over the phone, verified documents, filed records. General office duties.

Wal-Mart Trotwood, Ohio Risk Manager 1993 - 2002

Head Softline Manager - Supervised team of 4 employees, able to take direction, delegate responsibilities, being accountable, have a plan of action at all times. Responsible for price changes, merchandising and customer relations. Verified document for cash office log, reviewed balance, worked with Human Resources, background checks, checking references, operated cash register. Answered and directed all calls to managers and store personnel.

EDUCATION

Sinclair Community College , Dayton , Ohio , General Studies

Montgomery County JVS, Clayton , Ohio , Business

Roth High School, Dayton , Ohio , Diploma

Miami Valley Medical, Dayton , Ohio , ICD9 Medical Coding and Medical Terminology Certification

Apple Medical, Dayton , Ohio , Nurse Aide Certification

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