Project Manager Quality Assurance

CHRISTOPHER PERUZZI

** ********* **** • Freehold NJ 07728

H:732-***-**** • C:732-***-**** • ******************@*****.***

PROFILE:

Project Manager with a proven record of achievements in web design, web usability, QA Testing, SLA Reporting, problem management and technical writing. My strengths include effective end user/ systems liaison skills coupled with strong analytical, facilitation, communication, client services, software training, team building, and product management skills.

CONSULTING EXPERIENCE:

Self, Freehold, NJ 2/2011 – Present

Freelance Web Designer

I’ve done this type of work between contracts in 2009 and 2010. I worked as an independent designer and usability consultant, specializing in presentations. I created mockups using PhotoShop, Illustrator (as well as drawn mockups). I created presentations for clients using PowerPoint and made brochureware websites using XHTML, JavaScript, JQuery and CSS through Dreamweaver. Secured image rights for clients. Created and maintained a project timeline.

• Created the temporary website for Joseph A. Califano’s, “How to Raise A Drug-Free Kid: The Straight Dope for Parents”.

• Created and arranged pictures for GNYHA Services.

• Created the WorkforceAgency.com website (not yet released)

Atlas Systems Consulting, Raritan, NJ 10/2010 – 1/2011

Research Analyst

I worked as a consultant with internet compliance authority officers for Johnson & Johnson. Inspected internet websites to insure J&J Policies, standards, local laws and regulations, in order to minimize the risks associated with such a widespread communications media.

OppenheimerFunds, Inc., New York, NY 4/2010 – 9/2010

Web Project Manager for eBusiness

Project Manager for the OppenheimerFunds Inc. Private College 529 site release www.privatecollege529.com. Oversaw each phase of the site release including the gathering of content, completion of marketing tasks, site edits, and site launch. Worked with a team of six. Managed and oversaw the day to day production. Managed, oversaw, and participated in extensive user acceptance testing. Logged and tracked defects as well as managed developers through the Mercury Quality Center to ensure a final resolution and problem tracking. Assisted in site edits using Interwoven TeamSite. Coordinated the efforts of external vendors.

AIG Corporate eBusiness, Jersey City, NJ 8/2007 – 11/2008

Engagement Lead for AIG Corporate eBusiness Content Management

An Engagement Lead works as a single point of contact between the AIG Business Unit and the production team. I was responsible for the assessment, coordination, and completion of the web production team as well as the training and content coordination of the client. In this role, I acted as a project manager for the implementation and maintenance of these sites. In addition in an effort to “train the trainers”, I was responsible for the training of my AIU Engagement Lead counterparts in their use and application of the AIG eBusiness Platform.

• I was the Corporate eBusiness’ point person for AIU new engagements. In and effort to “train the trainers”, trained AIU Engagement Leads in the CMS use. Led AIU meetings in project coordination.

• Brought onboard the following internet sites: www.aiucasts.com, www.myessentialhealth.com, www.aigentrepreneur.com, www.aiguk.co.uk (AIG UK Limited), www.aiginsurancefingerhut.com, and www.aighungary.com.

• Brought onboard the following intranet sites for AIU: AIU Accident & Health, AIU Underwriters Association, AIU Trade Credit, AIU Corporate Reporting, AIG Travel, and AIU Major Accounts Practice.

Vibrant Media, New York, NY 2/2007 – 5/2007

Partner Operations Associate

Recruited for a 3 week contract in site inspection and optimization, my role was expanded to a 4 month role. As a Partner Operations Associate, I inspected the company's vertical client list to ensure that their INTELLITEXT product was marketed properly. I also worked to onboard new clients to their application and resolve daily product issues.

Stromberg Consulting, New York, NY 12/2006 – 1/2007

Project Manager

I was recruited by Robert Half Consulting for a two month contract to be a project manager for Stromberg Consulting’s FedEx projects. Maintained status reports and reported them to my immediate superior. I wrote the User and Administrator Manual for FedEx’s new Workplace Images site. I manually tested application changes before roll out. Logged defects and followed up with bug fixes.

• Wrote user manual for their Workplace Images Application Site.

ComputerSims, LLC., Staten Island, NY 11/2005 – 11/2006

Project Manager/Web Page Designer/QA Tester/IA Analyst

ComputerSims, LLC. is a technology consulting company dedicated to delivering creative technology solutions to their clients. I was recruited by a former manager from Merrill Lynch Tech Development for my graphics skills and experience as a QA Tester. As a member of this new start up, I was a Project Manager, QA Tester, Manual Writer, Graphic Artist, and Information Architect Analyst.

• Project Manager and Web Page Designer for the Greater New York Hospital Foundation home page, worked in conjunction with the GNYHF client to create content and keep the project on schedule.

• Implemented a 3rd party test (exam) tool. This tool is to be used to detect flaws in Hospital Cultural Competency. Conducted product research to find the best software solution available that would meet their requirements and assisted in the testing, content administration, and implementation of the tool. The solution we found saved the Foundation approximated $30K in development costs.

• Implemented proper usability guidelines in accordance to W3C Standards and Practices and kept consistent with the usability practices of Jacob Nielson and Steve Krug.

• Wrote the User/Administration Manual and Performed QA Testing of the “APA Application Tool”. This was a document sharing tool for the American Psychiatric Association.

• Wrote test plan, test scripts, and help page documentation for the Greater New York Hospital Association www.gnyha.org home page redesign. This new web site included a new content management system of ComputerSims design which needed to be tested at all levels.

• Worked on the redesign of The National Center on Addiction and Substance Abuse at Columbia University (CASA Columbia – www.casacolumbia.org and provided several alternatives that would work with the firm’s current Absolute web page software manager. Later, was consulted to create a temporary site landing page for James A. Califano’s “How to Raise a Drugfree Kid: The Straight Dope for Parents”, the “Chairman’s Corner” blog, and CASASTART.

FT EMPLOYMENT:

Merrill Lynch & Co., New York, NY 10/1990 – 7/2005

15 years experience in various technical roles including Senior Helpdesk Representative, Service Level Agreement Reporting Analyst, Web Designer, and Quality Assurance Testing Lead. Promoted to AVP and was responsible for the testing effort of Merrill Lynch's Billing and Posting System: OneBill.

AVP - Quality Assurance Software Tester/Lead, 5/2002 – 7/2005

Recruited to perform quality assurance testing on Merrill Lynch intranet web applications. Created and executed project test plans and test scripts. QA Lead for the oneBill initiative which involved managing and coordinating the effort of an onshore and Indian offshore team. Conducted daily bug reviews with both the test team and the development team. Developed a metrics and test coverage report of my own design via MS Excel which was distributed to senior and project management, and clients which helped drive the project forward.

• Coordinated UAT and Usability Testing efforts for all web based projects.

• Worked on several smaller development projects simultaneously which used the Microsoft Operations Framework model.

• Offered suggestions and recommendations on how to improve each of the products.

• Used my web design experience to help design and develop the first Merrill Lynch Business Contingency Plan site, which would be used in the case of a disaster or terrorist attack.

AVP - Server Administrator/Web Master/Content Administrator, 6/1999 – 5/2002

I joined the team as part of an opportunity to learn new skills and to improve internal websites within the Merrill Lynch Technology Group. Sites within the group required standardization and a uniform look and feel. I did maintenance, development, and updates of the Merrill Lynch eHelp Site.

• Worked to design a proper user experience for anyone visiting the Corporate Technology Help Desk.

• Created highly visible Corporate Infrastructure Services Site for the Merrill Lynch Technology Group as well as Merrill Lynch e-Help, a corporate wide technology nexus for the help desk (This site was up and running for five years with little changes).

• Was instrumental in recommending and implementing the technologies used in the online procedure documentation used by the Merrill Lynch Technology Helpdesk to promote faster downloads and easier updates.

Recruited to join the quality assurance department within the Technology Group.

Technology Analyst/Data Miner/Web Designer, 6/1994 – 6/1999

I joined the team when I saw an opportunity to use my knowledge of Merrill Lynch Problem Management in a more proactive way. Created weekly, monthly, quarterly, semi-annual, and annual technical support performance reports. Data for these reports was either extracted from tabled data or from client contributions, then assembled. Reports were used for SLA meetings with internal groups and external vendors. Until I got there the process was paper based which cost time and efficiency.

• Conducted Usability Testing.

• The management performance reports were produced using combinations of HTML, MS Word, Excel, Paintshop Pro and SAS output data. In teaching myself HTML, I pushed for the conversion of paper reports to an online web version of the same reports. This saved the company time, effort and money and made the reports more convenient and more accessible to users than either the paper version or an e-mailed Word document. I semi automated the reports using MS Excel macros to produce the graphs and pivot tables.

• Captured client report requirements to produce regular reliable reports.

• Expert in Merrill Lynch problem flow analysis and provided a detailed analysis for high outage time problems.

• Provided regular back-ups to the web-server via Back-up Exec server application.

Technology Service Center Representative/Senior Rep, 10/1990 – 6/1994

I came aboard as the Technology Service Center came up as a new solution to internal technical problems within Merrill Lynch worldwide. Was part of a small team that handled problems came in from all over the world to our New York Helpdesk. As a designated First Level Client Service Contact in all problems ranging from Billing Disputes, ADP PRISM Order Entry, PC Hardware, Voice and Data Transmission Problems, and Telephone Hardware Problems of both fancy phone equipment and PLAR (Private Line Automatic Ringdown circuits), I learned how to resolve problems quickly and efficiently.

• Worked as a Client Liaison in third party vendor management with such vendors as ADP, MCI, and Vanstar. Handled high telephone-call volume efficiently and professionally.

• Referred to as a point of contact and knowledge resource for problem escalation.

• Was given the responsibility to be the help desk liaison for all PC hardware SLA issues.

TECHNICAL EXPERTISE:

XHTML, CSS, Dreamweaver, Photoshop, Paintshop Pro, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project 2007, Adobe Illustrator, Adobe Acrobat, Remedy, Clearcase (CMxtra), SQL, MS Outlook, JQuery, JavaScript (some), FLASH (some), Mercury Quality Center, Mercury Test Director, Mercury Winrunner, Mercury Loadrunner, Mercury QTP, Tridion CMS, Interwoven TeamSite

EDUCATION:

St. Peters College, Jersey City, NJ

Bachelors of Science in Marketing and Management

AV Tech, South Plainfield, NJ

Coursework in eCommerce and Mercury QA Automation Test Tools

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