ELLYNN S. BLOSE

**** ******** *****, *************, ** 18078

610-***-****

nsxkk3@r.postjobfree.com

________________________________________________________________

SUMMARY OF QUALIFICATIONS

Significant experience in Information Technology (IT) in the manufacturing, logistics and supply chain, transportation, medical device manufacturing, health care, financial and retail industries including Baseline 500 and Fortune 100 companies. Proven ability building teams and strong relationships with members and clients in order to implement, maintain and secure global enterprise IT Infrastructures.

* Project Management * Creative Problem Solver

* Strong Analytical and Communication Skills * Architecture Planning

* Network and Systems Administration * Data Center Facilities Planning

* Active Directory, MS BackOffice, Security, Messaging, SQL DBA, SAP Basis, Disaster Recovery

* Customer Service Team Management

* ITIL Implementation * HDI Service Desk Re/engineering

PROFESSIONAL EXPERIENCE

CDI CORPORATION, Philadelphia, PA 2010 - 2011

For IBM Global Technology Management Services

Security Architect/Engineer SME, Security & Risk Management Div, IBM Global Technology Management Services

Responsible for architecting and engineering malware and client firewall corporate solutions in US,EMEA. Worked with existing vendor code, customized for customer environment and provide 3rd tier support to the customer utilizing excellent verbal and written communication skills to maintain professional services and adherence to standards on Windows and Unix/Linux systems on HP and IBM hardware.

* Transitioned and maintained the Anti-Virus infrastructure for IBM's customers. This included insuring compliance and currency, SOW and SLA management. Work closely with and direct system administrators, network administrators, identity and access management teams, desktop support, help desk and vendors to ensure policies are being followed and appropriate steps are taken to protect the customer's infrastructure.

* Responded to security assessments and audit requests relating to the currency of the customer's infrastructure and take remediation steps to close any gaps in anti-virus coverage. Designed, tested and rolled out new product releases of anti-virus into the customer's infrastructure. Prepared product comparisons and roll out a different vendor's product if selected by the customer - Symantec, Trend, McAfee, console on MS SQL.

* Responded to severity one issues, performed root cause analysis to determine the cause of the infection and steps needed to remediate the issues, provided documentation and directions to remediate virus infections in the customer's infrastructure and provided regular status reports to IBM and IBM's customer during outbreaks.

LEHIGH HANSON/LEHIGH CEMENT COMPANY, Allentown, PA 1997- 2008

Infrastructure Systems Management Lead, Global Tech Srvcs 2007 - 2008

Provided leadership to globally unify management tools and to maintain North American client desktops and servers and for the technical management tools and processes used to support this function. Architected, implemented, trained customers and ensured management systems' availability for use by shared service groups for North America distributed processing environment.

* Appointed North American Anti-Virus technical focal point role. Managed McAfee ePO Anti-Virus (AV) Security Solution on Microsoft SQL Server. Ensure data integrity and infrastructure availability. Managed and provided 3rd level troubleshooting support for the console and modules.

* Assured security management by formalizing enterprise security procedures for threat incidents, problems and severity one issues as well as system monitoring and service. Utilized industry best practices, ITIL processes, lean thinking and total quality tools and concepts.

* Mentored third level technical support during severity one issues, virus remediation efforts, root cause and risk analysis, vulnerability assessments and communication tasks. Implemented preventative and corrective action procedures.

* Performed, managed and supported console, agent deployment, software distribution, inventory, operating system deployment, patch management, configuration and knowledge management, and asset management. Customized deployments to business needs and customer requirements using best practices and with a keep it clean and simple approach.

* Led global project to internationally integrate McAfee ePO Anti-Virus Solution, expanding solution to 14,000 seats. Developed team tools and procedures, assembled and coordinated team, managed project and architected into one global solution.

* Saved $.75MM - Self initiated discovery and then renegotiated global vendor management support contract and also software acquisition.

* Maintained Symantec Altiris Management Suite end-to-end system monitoring and management solution. Deployed, managed, migrated and provided 3rd level troubleshooting and resolution to the IT environment from one centralized management solution. Analyzed feasibility, prepared product comparison and implemented test Microsoft System Center Operations Manager (SCOM) and Microsoft System Center Configuration Manager (SCCM) solutions.

Technical Analyst, North Amer Support Org and Corporate Ops 2001 - 2007

Designed scalable architectures, rolled out and migrated enterprise applications and desktop OS and provided multi-level server system administration support for NA Economic Business Units (EBUs) and the global enterprise shared services virtual teams.

* Implemented, administered, installed and maintained global infrastructures and supporting tools using ITIL Processes and Total Quality tools and concepts. Windows Architecture - Active Directory, GPO, DNS, DHCP, WINS, IAM, File & Print, Internet Gateway (Firewall - perimeter defense, CheckPoint, ISA, Websense content WebFiltering), Collaborative Messaging, Microsoft Exchange, SharePoint, Project Server, Blackberry, Anti-spam, E-Commerce, intranet, IIS, Great Plains Dynamics, NETIQ system monitoring and smart self healing, CITRIX, HP and Dell SAN, ESX VMware, vSphere, backup solutions with a strong working knowledge of SQL databases from an implement, support/tuning and maintenance responsibility role, PKI certificate and RA management.

* Implemented projects on-time and under budgets with a strong focus on customer satisfaction and clearly defined project scopes. Performed and delegated tasks acted as liaison to stakeholders: initiation, planning, executing implementation and review: data collection and data base aspects, resource allocation, budget and timelines monitoring, HW/SW acquisition, process improvements, project documentation (SOW, diagrams, work flow, SOP, SLA) training, reporting and trend analysis and lessons learned reviews.

* Directed Data Center Improvement Project team. Designed and directed the upgrade of local data center facility, server farm and Local Area Network (LAN) and provided operations support. Built, improved, tested, reviewed and documented backup, restore, disaster recovery and business continuity plans. Involvement in DR plan included, but not limited to: Company buy in, Risk and Impact Analysis, creating the plan, making it policy, testing, updating and maintenance. Performed two dry runs per year at hot sites. Experience at IBM, Comdisco and SunGard.

* Discovered opportunity to and renegotiated a $.5MM savings in new hardware acquisition costs, $.25MM in negotiated vendor contracts and reoccurring licensing costs, and $1.5MM in future hardware purchases and recurring maintenance costs in data center facility, disaster recovery costs and support man-hours through consolidation.

* SAP Basis - Architect hardware upgrades, implement integrating features, supported QA, Dev and high availability production environments. (SAP R/3 and 4, Dell, Windows, Oracle 8i) Basis Administration tasks, SAP transports jobs and monitoring. BDC and LSMW data migration experience. Backup, restore and hot site disaster recovery.

* Assured security and threat management and lead remediation efforts. Implemented defense technologies, created layered defense, access control methods and auditing and monitoring protocol traffic. Performed system administration and network forensics - monitoring and assessing traffic, utilizing IDS, logs, tools, and gathering, retaining and parsing communications. Vulnerability assessments, implemented preventative and corrective action procedures. Discovery and incident response experience - Denial of Service, malware, rootkits, high volume mass mailers, high utilization and other recovery experience. Provided root cause and risk analysis and then executive level communications to inform of cause, symptoms, and solution procedures. Handle severity one issues to resolution.

Help Desk Supervisor, Lehigh IT CSU, Client Services 1997 -2001

Headquarters - Supervised and re-engineered the Client Services function and supported company operations - 775 desktop support customers at local and remote U.S. and Canadian locations.

* Leadership - Ensured courteous, effective, motivated, inspired and trained staff - Awarded additional FTE staff during corporate hiring freeze due to self initiative action to perform and present workload assessments and staffing analysis.

* Supervised headquarters staff and coordinated field operations and regional liaisons. Hired, delegated assignments and shifts. Performed personnel performance management - planning, coaching, improvement and appraisals.

* Re-engineered Client Services policies and procedures utilizing HDI (Help Desk Institute) methodology and toolset within corporate guidelines and budgets. Assess, research, plan, and develop procedures. Implemented enhancements and set 'best in class' support objectives.

* Reduced total number of calls and improved customer satisfaction: created and managed call handling, escalation and problem management procedures, implemented call handling tools, focused and reduced call handling time.

* Provided end-to-end problem management for critical or difficult-to-resolve problems, supported change management processes, and improved procurement and asset management procedures.

* Engineered new SAP implementation support procedures.

* Project Manager for the US phase of the North American (NA) IT Support Solution included complete project management for telephony phone systems and also telephone company options such as interactive response triage and providing other supporting tools such as reporting, knowledge base systems for NA headquarters and remote locations.

* Project Manager (PMBOK) and Business Analyst responsibilities included initiating, planning, executing, monitoring and controlling and closing. Identified requirements, addressed needs, concerns and expectations, balanced the competing contstraints, managed and performed tasks in - scope, quality, schedule, budget, resources, and risks. Performed application training for users of the help desk call handling and asset management tool (HEAT) and performed SQL implementation tasks on client/server MS SQL Database. Master data management focus.

* Developed accurate statistical and customer service reporting analysis and trending.

BUCKEYE (PARTNERS) PIPE LINE COMPANY, Emmaus, PA

Help Desk Assoc, Sr. Data Entry (DE) Clerk (Comp Oper), Sr. DE Oper, DE Ctrl Clerk

BURRON MEDICAL INC. (B. Braun of America), Bethlehem, PA Systems Operator

THE PRUDENTIAL HEALTH INSURANCE,

Horsham, PA, System Coordinator Analyst, Group Health Systems

Allentown, PA, System Help Desk/Customer Service Rep

SYSTEMS PROFICIENCY

Operating Systems: Microsoft (MS) Windows OS XP, NT, 2003, 2008, IBM AIX Unix, Linux

Hardware: HP, IBM, Compaq, Dell, EMC Storage Area Network (SAN) and Network Attached Storage (NAS), ComDisco, SunGard & IBM Disaster Recovery Hot Site, 3COM and Cisco Network hubs and switches, Liebert UPS and HVAC, Roam Telephony, various PBX and telecom, scale and scanning devices, Hughes Satellite, IBM AS400 and Tandem Mainframe Systems

Ancillary Skills: Active Directory (AD), LAN/WAN, TCP/IP, WINS, DNS, DHCP, SMTP, DMZ, NAT, VPN, IPX/SPX, SNA, Fibre, Wireless, DFS, F&P, Virtualization with MS Virtual Server and VMware, MS Exchange Enterprise, SMTP, Postini, Blackberry (BES), MS SQL, IIS, OWA, SSL, VeriSign Certificates, CheckPoint Firewall, NAT, Websense, SurfControl, McAfee, Symantec and Trend antivirus and misc. endpoint & data protection security products, VOIP (Voice Over IP) phone systems, Steel-Belted RADIUS, ISA, RAS, Veritas / Symantec Backup Restore, Data center planning, redundancy, and high availability solutions, server clusters, load balancing, HW & SW RAID, data cabling, Northern WinPak Security, BIA, Intranet & SharePoint, Crystal Report Writer, quota and configuration mgmt tools, SAP, Oracle, BW, ERP, Great Plains, Alea, WMS, automated manufacturing shipping, scale systems and laser equipment, Compuware Robots, and misc. finance and banking applications, MS Office, Project, Access, PowerPoint, Visio and Internet Explorer, regulatory operations experience: Sarbanes-Oxley SOX, HIPAA, FERC

Resources: PMBOK, BABOK, OSS, ASUG, MS Tool Kits, OS Event Audit Logs, firewall logs, policies, MS Baseline Security Analyzer, SANS, Security Administrator, PMI, ITIL, Help Desk Institute (HDI), Avert alerting, System Monitoring tools: SMS, NetIQ AppManager, Altiris, WISE, MOM, SCOM,WSUS, SCCM and Compuware NetworkVantage, SDE, HEAT, MAXIMO, SARM

Training: Connect with the Experts Yearly Series: Administering Blackberry for MS Exchange,

MS certification track courses: Upgrading MS Exchange Server Skills, Implementing and Managing MS Exchange Server, Configuring Active Directory, Windows Server, Windows Professional, Networking Essentials, 803 NT Administration, Supporting MS Windows, Core Technologies, MS Exchange Server Series - Concepts & Admin, Supporting, Troubleshooting & Optimizing Windows, MS Project, Understanding LANs, Citrix Presentation and MetaFrame, HEAT Administration and System Design

EDUCATION AND PROFESSIONAL DEVELOPMENT

CEDAR CREST COLLEGE, Allentown, PA, Information and Computer Science Major

LEHIGH CARBON COMMUNITY COLLEGE, Schnecksville, PA (current student)

LEHIGH COUNTY VOCATIONAL TECHNICAL SCHOOL, Certificate of Proficiency in Computer Systems Program

MBTI and IMPACT Team Development Programs, Dale Carnegie Effective Communications and Human Relations, User Documentation, Effective Technical Writing, HDI Providing Effective User Support, Day Timers' Accelerating Personal Performance Time Management Skills

PROFESSIONAL AND COMMUNITY AFFILIATIONS

PROJECT MANAGEMENT INSTITUTE (PMI), member

LEHIGH CARBON COMMUNITY COLLEGE, Computer Science Advisory Board Member

LEHIGH CAREER & TECHNICAL INSTITUTE, Advisory Council Board Member

PA DEPT OF CONSERV & NATURAL RESOURCES (DCNR) - BUREAU OF FORESTRY, Certified Safety Instructor

WOMEN IN TECHNOLOGY INTERNATIONAL (WITI), member

NEFFS PLAYGROUND ASSOCIATION, president

LOCAL CHURCH, past teacher

BOY SCOUTS OF AMERICA - NORTH VALLEY DISTRICT MINSI TRAILS PACK 57, past Committee Chairperson

HABITAT FOR HUMANITY - LEHIGH VALLEY, member

TOASTMASTERS INTERNATIONAL, past member

NEFFS CLOVERETTES 4-H CLUB, past member and counselor

POOLE WILDLANDS CONSERVANCY, past member

ALLENTOWN OSTEOPATHIC HOSPITAL, past volunteer

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