Don Juan Williams

**** ***** ***. *: 314-***-****

St. Louis. MO 63147 C: 314-***-****

nsqh4b@r.postjobfree.com

PROFESSIONAL PROFILE

15+ years career as Customer Service Representative with 3+ years of supervisory experience and 10+ years career in Sales (Wholesale and Retail), working with business owners, managers, face-to-face clients, via phone/Internet and department heads. Keen knowledge of front and back office logistics including: records management, appointment setting, scheduling of employees, hiring and firing, shipping and receiving, sales and marketing, manpower, administrative processes, and efficiency improvements.

SKILLS AND ABILITIES

Personnel / Human Resources

On-site Training / Employee Development

Sales & Marketing Support

Office Management & Business Logistics

Accounting / Recordkeeping

Conduct & Monitor Daily Operations

Buyer of Wholesale Products

Presentation & Material Development

EDUCATION

Associate of Arts in Business Administration 2009-2011

American InterContinental University Hoffman Estates, IL

• Concentration: Information Systems

• Relevant Courses: Business Management and Leadership, Introduction to Accounting, Introduction to Operating System Interfaces, Relational Database Concepts, Network Infrastructure Basics

RELEVANT EXPERIENCE

Academic Tutor 2002-Present

Independent Contractor St. Louis, MO

• Tutor students in Human Resources, Business Administration, Writing, Reading, Researching, English Composition and APA Citations.

• Tutor on all per-requisite courses applying patience and excellent people skills.

Collections Agent Representative 2011-Present

PFA Judgment Recover Inc. St. Louis, MO Hourly/telecommuter

• Make and take in/out bound cold calls to various businesses to solicit services in Judgment Collections, Background Checks, Pre-Law suit investigative reports, Collections accounts and tenant placements.

Independent Contractor (Writer) 2011 - present

Examiner.com

• Writing articles on various subjects. St. Louis edition.

• Excellent English and writing skills.

Customer Care Representative 2005-2007

Verizon Wireless St. Louis, MO

• Took a high volume of inbound customer calls to research and resolve billing and service equipment issues using tact, common courtesy, and discretion.

• Provided information on products and services, demonstrated our commitment to customer service by following up on calls and ensuring superior results by utilizing save tools to build customer loyalty and reduce churn.

• Met given goals and objectives for customer save rates. Negotiated win-win solutions for the customer and the company by thinking outside of the box and coming up with creative solutions.

• Assisted in the request of activation and disconnection of service. Identified reasons for disconnecting and offered appropriate solutions to retain customers.

Customer Service Representative 2004-2005

Consumer Programs Incorporated St. Louis, MO

• Answered a high volume of calls and questions concerning customer’s portraits, various products and services.

• Assisted customers with answering and troubleshooting various problems with their bills.

• Entered and retrieved data via the Intranet, concerning customer accounts.

• Made 65+ out bound calls per day to clients notifying of cancellations.

• Scheduled, rescheduled and canceled appointments.

• Performed additional duties such as filing, copying, faxing, greeting clients and escorting them to the portrait studio.

Tax Preparer (Seasonal) 2002-2003

Richard Smith’s Tax Service St. Louis, MO

• Prepared numerous personal income taxes every day on paper and computer programs.

• Answered all questions pertaining to the customers’ Income Taxes.

• Gave expert advice and tax saving tips.

• Issued refund checks to the customers as well as received payments.

• Answered phones, took messages and scheduled appointments.

ADDITIONAL WORK HISTORY

2008-2008 Shuttle Driver, Budget Rent-A-Car System, LLC St. Louis, MO

2001-2004 Van Driver, Anchor Transportation St. Louis, MO

2000-2000 Typist Clerk, City Hall St. Louis, MO

1997-2000 Ward Clerk, Regional Hospital St. Louis, MO

1989-1997 Supervisor, Regal Sports/Andres Lounge and Restaurant St. Louis, MO

1985-1998 Clerk Typist, Board of Education St. Louis, MO

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