*** ** **** ** **** Wilton Manors, FL ***** nsnlw4@r.postjobfree.com 954-***-****, 954-***-****

LORENZO D WIMBERLY

WORK EXPERIENCE

**/****-**/**** ***** Bouillon Financial Services Pompano Beach, FL

Outbound Customer Service

Called clients new and previous to find out if they had any broken or unwanted jewelry they wanted to send in for cash. We also offered incentives such as 20% more cash for items valuing a certain amount.

11/2005-06/2008 Tarpon Pointe Fort Lauderdale, FL

Customer Service Agent

Employed by a tour operator in a high volume call center environment. I responded to client needs associated with their travel arrangements. Recommended vacation packages and made air, hotel, car, cruise and entertainment arrangements for the customer. Also provided support for the accounting department after normal business hours for credit card charges. As needed, sent pre paid hotel vouchers, transfer vouchers, and feature vouchers to various suppliers as guarantee of payment for direct clients as well as travel agents.

04/2003-11/2005 Randstad Corporation Fort Lauderdale, FL

Customer Service Representative

This position was essentially a telephone customer service function. The focus for this position was on outbound calls for sales, collections, and customer consumer surveys. Our company conducts these on behalf of numerous clients in the US in the capacity as an outsourcing agent.

12/1999-03/2003 Willie Countryman Fort Lauderdale, FL

Certified Nursing Assistant

During this period, I was working as a live-in CNA, taking care of two elderly patients, Willie Countryman and Marie Robinson. Responsibilities included preparing meals, passing medications, assisting with daily hygiene, and grocery shopping. I also provided assistance in other areas as needed.

06/1997-09/1999 Legacy Personnel Group Fort Lauderdale, FL

Office Specialist

Employed by a temporary service and assigned to a wide variety of offices for clerical support. The key to each assignment was my proficiency in windows based applications and software.

11/1994-06/1997 Certified Vacations Fort Lauderdale, FL

Reservations Sales Agent/Accounts Receivable Clerk

I was employed by a tour operator in a high volume call center environment. I responded to client needs associated with their travel arrangements. Recommended vacation packages and made air, hotel, car, cruise and entertainment arrangements for the customer. I Keyed in payments from travel agents and direct clients with a daily tally of all monies coming into the company. Instituted check writing privileges to agencies with no prior approval to use checks to pay for trips.

Education Career City College Fort Lauderdale, FL

Nursing Assistance 11/1988 CERTIFICATE ID #: 262********* Northeast High School 06/1987 DIPLOMA

Activities Gospel Music Workshop of America 08/1996-present

References:

Anitra Luckie Edward Don & Company

Christopher Matthews Space Coast Credit Union

Andrew Hairston Tiny Services

Charles Jackson Ryder Insurance Company