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Customer Service Water Treatment

Location:
Fairfield, OH, 45069
Posted:
November 27, 2012

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Resume:

**** *********** *****

West Chester, OH *****

PH: 513-***-****

Email: nsnd91@r.postjobfree.com

Steve C. Todd

Seeking a position that will allow the opportunity for advancement based on merit.

Objective

2012 Apex Covantage Lebanon,OH

Experience

Field Supervisor – Contractor

Trained sub contractors in safety and installation of electric and water meters for an AMI based

system using smart grid technology. Followed up on quality control for proper installations to

meet customer satisfaction and concerns. Assigned inventory and work assignments.

2009 – 2011 Jefferson Regional Water Authority Miamisburg, OH

Water Superintendent

Supervised hourly employees and provided customer service for customers. Prepared state

reports. Administered budgets. Assembled operation reports. Performed restoration of main

line breaks and installation of new service lines. Installed new AMR water meters and retro-

fitted existing ones. Utilized hand held units for reading meters, gps coordinates, pictures, and

account information for Master Meters. Selected Frey software Cubix system for billing

purposes; improving efficiency and accuracy. Implemented preventive maintenance program.

Projected equipment and supply levels through JIT and MRP. Mediated contract negotiations

with vendors and customers with the board. Initiated CIP. Explored grant writing. Advised

board on CIP. Executed contract with energy company which provided 15% savings.

Enhanced safety and first aid training. Revamped high service and well water pumps;

increasing efficiency and limiting wear and tear to the system. Coordinated employee training.

Authored strategic plan for future growth. Provided mentoring to operators. Expanded facilities

security.

2001 - 2008 Wyoming Water Works Wyoming, OH

Water Treatment Operator III

Calculated chemical adjustments of cationic polymers; coagulants such as alum; liquid

chlorine/sodium hypochlorite through lab analysis. Expedited customer service. Performed

emergency and preventive repairs to system and equipment. Generated EPA reports.

Monitored chemical levels and utilized MRP and JIT for inventory control.

1998 – 2002 Primerica Cincinnati, OH

Divisional Manager

Recruited, trained and developed associates in the financial services industry.

Assisted clients in achieving financial independence through various services and products

1996 – 1999 Newport Water Treatment Plant Newport, KY

Water Treatment Operator

Recommended adjustments to chemicals; such as sodium hexametaphosphate, chlorine,anionic

polymer, hydrated lime through lab analysis. Controlled and repaired water purification machines

and equipment. Utilized newer technology through a system known as Actiflow. Performed

tests of water samples, Generated state reports, Managed plant during swing shifts. Handled

emergency calls and dispatched service technicians.

1995 – 1996 Henry County Water District Campbellsburg, KY

Water Treatment Superintendent

Supervised hourly employees and provided customer service for customers. Prepared state

reports, Prepared and administered budget. Assembled operation reports for board

members. Maintained inventory control of chemicals. Performed restoration of main line

breaks and installation of new service lines.

1994 – 1995 Village of New Richmond New Richmond, OH

Water Treatment Superintendent

Supervised hourly employees and provided customer service for customers. Prepared

budget. Generated EPA and operation reports. Maintained chemicals and supply levels.

Performed repairs to main line breaks and installation of service lines.

1993 - 1994 Lima Water Treatment Plant Lima, OH

1992 - 1993 Lima Public Works Lima, OH

Construction and Maintenance Operator

Handled maintenance of parks and streets and storm basins. Utilized various pieces of equipment from

hand tools to jack hammers. Drove dump trucks, rollers and vac truck. Participated in paving projects,

snow removal, salting of roads etc.

1985 - 1992 Lima Water Treatment Plant Lima, OH

Water Treatment Operator

Made adjustments to chemicals; such as sodium hexametaphosphate, chlorine, anionic polymer,

hydrated lime through lab tests and calculations. Controlled and repaired purification machines and

equipment. Utilized newer technology through a system known as Actiflow. Performed

tests of water samples, Generated state reports, Provided management during swing shifts.

Handled after-hour emergency calls and dispatched service technicians.

MBA – California Coast University Santa Ana, CA

Education

BS – Ball State University Muncie, IN

Class III (Ohio)

Licenses /

Class IV (KY) Water Treatment & Distribution.

Professional

Member of AWWA; ORWA; MVRPC-Consortium of Water Purveyors

Affiliations



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