Managent/Sales/Customer Service

Farrell Swanner

**** ********** *****

Kingsport, TN

Telephone: 423-***-****

OBJECTIVE

To utilize my work experience in management, sales, and customer service for a company that rewards on the basis of attitude, work ethic and productivity.

WORK HISTORY

2006-2008 Clayton Homes, Weber City, VA

Housing and Financial Consultant

Marketed and sold manufactured homes and associated financial programs and insurance.

Maintained a 100% customer service index.

2004-2006 Arts Finer Homes, Elizabethton, TN

General Manager

Supervised sales, service, and secretarial staff of eight people.

Achieved sales turnaround by retraining and encouraging staff and establishing credible working relationships with lenders , manufacturers, and regulators.

2002-2004 Homes Today, LaGrange, GA

Supervisor/Primary truck driver

Supervised crew of 5 to 8 employees.

Responsible for transport and site installation per state and local codes.

Provided warranty service.

Recovered repossessed homes.

Lowered operational costs by reducing return trips for damage repair and code violations

1995-2002 LaGrange Homes Inc., LaGrange, GA.

Retail Sales Center - Owner/Operator.

Responsibilities included:

• Wholesale and retail financing (procurement of lenders, credit evaluation, etc.)

• Customer Service (warranty and complaint resolution)

• Procurement and inventory management (product assessment and manufacturer relationships

• Employees (staffing, training, payroll, etc. for 4 sales and 5 setup/service employees)

Increased sales from 48 homes annually to over 100 homes annually five consecutive years.

Went out of business due to zoning restrictions and a downturn in manufactured housing market,

EDUCATION

1976-1976 University of Tennessee, Knoxville, TN

Business/Animal Science curriculum

22 quarter hours

Farrell Swanner

1325 Tranbarge Dr.

Kingsport, TN. 37660

Ph. No. 423-***-****

1975-1976 East Tennessee State University, Johnson City, TN

Business/Animal Science curriculum

85 quarter hours

Transcripts available upon request

1977-1990 Management, Sales, and Customer Service/Relations Training

Completed several company sponsored 40-80 hour courses:

• Dale Carnegie-Management/Sales

• Xerox sales

• Wilson-Adapting to differing personalities

• Schwepfinger-Manufactured Home Sales

• Foremost-Management/Sales

LICENSES

Insurance: Tennessee Property Damage/Casualty, Vehicle Physical, Damage, Credit Life and A/H.

Class A Commercial Drivers Licenses.

Virginia Sales Licenses

Virginia Notary Public

MILITARY SERVICE

U. S. Army, Honorable Discharge

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