Management/ Administration

Shannon Marie Keller

*** ****** **. ******, ***** Carolina 27958 • 757-***-**** • ns4g5j@r.postjobfree.com

________________________________________

Operations Management/ Administration

Unit Operations / Improvement Processes

A highly competitive, ambitious, and optimistic leader with proven proficiency in center operations consistently exceeds goals and objectives. Consistently executes corporate strategies. Adept at developing and implementing programs that enhance revenues, reduce expenses, and improve customer satisfaction with a proven track record motivating employees to optimize productivity and the bottom line.

Areas of Expertise

Operations Management

P&L Responsibility

Execution

Project Management Budget Preparation Team Facilitation

Process Improvement Expense Reduction Business Plans

Customer Service Human Resources Labor Optimization

Microsoft Word

Microsoft Excel

Microsoft Outlook

Filing Scheduling Purchasing/Inventory

Select Achievements

• Developed and implemented strategic plans that achieved a dramatic improvement in profitability.

• Demonstrated expertise to assess a staff of Unit Employees and make the appropriate personnel changes while inspiring the remaining staff members, which resulted in a high-performance team.

• Executed a labor-monitoring process that achieved annual savings.

________________________________________

Professional Experience

****AMF Bowling Worldwide, Richmond, Va. - Since 1991 to 2007

General Center Manager - Successfully grew Center Operations for last 4 years beyond budget expectations.

Recruitment of qualified individuals – new hires orientation and enrollment packets (tax forms, I9, applications, handbook ECT.). Process employment and unemployment verifications through Talk UC Express. Daily use of Word, Excel, Publisher and Outlook.

Worked from entry level starting as teller-marketer, playroom, porter, waitress, bartender, cook, and admin, and accounts payable, manager.

****A T-Shirt Store and More, Chesapeake, Va. – 1997 to 1999

Embroidery Shop Manager - Handled day to day operations from inventory to running 2 to 4 embroidery machines. Designed logos for clients, maintained the machines, set schedules for orders.

________________________________________

Education

Tidewater Community College – Associates in Science

University of Bowling – Management Training Course

Great Bridge High School – Diploma with Honors

________________________________________

Contact this candidate