Document Control Specialist
Resume:
Patricia Shoyinka
Houston, TX 77071
*********@*********.***
Summary
Dedicated administrative professional with 10+ years experience in the aerospace industry specializing in providing exceptional internal and external customer service with the ability to work well with diverse teams to resolve problems and produce results.
Education
University of Phoenix, 2011
Bachelor of Science in Business Administration
Software Skills
• Windows XP, Vista, Windows 7
• Microsoft Office Suite 2007/2010 (Word, Excel, PowerPoint, and Outlook)
• Microsoft Project 2007/2010
Work Experience
United Space Alliance 1991-2011
Work Control Specialist Sr., 2005 - 2011
• Post engineering requirements from paper source document to company’s internal tracking database in a timely and accurate manner
• Review engineering drawings to ensure proper configuration of hardware part number is accurate
• Coordinate with project teams to collect data (serial, lot and, tracking numbers) assigned to processed hardware
• Perform administrative activities such as updating bill of material maintenance screens with processing hardware data and generate appropriate reports for distribution.
• Respond/Identify/Solve internal and external customer issues regarding hardware requirements or discrepancies
• Conduct daily status meetings with Engineering, manufacturing and production teams to discuss project deadlines and track all outstanding items due
Configuration Change Specialist, 1999-2005
• Perform configuration management planning, change control, and status accounting
• Process all computer-based engineering change orders (ECO) through ECO lifecycle (submission through release) such as reviewing requirements to determine design impacts, performing configuration verification activities (updating records) and approval or rejection of proposed hardware change documentation
• Support Engineering and manufacturing open items review meetings to discuss issues with closure or approval of changes
• Generate various reports on open action items from meetings and publish to user-community
• Provide engineering support to configuration change board meetings
• Sustain ongoing communication with engineering and manufacturing groups for documentation of configuration change requirements and constraints.
Requirements Control Specialist, 1991-1999
• Oversee all aspects of administrative duties for help desk such as monitoring phone system, recording customer request and issues into computer and processing customer requests
• Ensure timely review and transmittal of customer requests/issues from submission to closure
• Interface with engineering team to review/close-out customer requests/issues
• Established and maintain electronic history of all incoming and outgoing documentation
• Prepare engineering responses and transmit information to customer
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