Customer Service Human Resource

SANDRA R. AUSTIN

**** ******* ******, ***. *

Brooklyn, OH 44144

Cell: 216-***-****

Email:**************@*******.***

*************@*****.***

OBJECTIVE: To obtain a position which utilizes years of diverse experience in the Clerical Administrative field.

EDUCATION:

John Adams High School Cleveland, OH

Cuyahoga Community College Cleveland, OH

-Computer Science/Business Administration - pursuing Associate’s in Business management

Academy of Court Reporting Cleveland, OH

-Paralegal Studies

PROFESSIONAL TRAINING:

Typing 45-50 WPM

Loan Processing/LenStar/ Max Director

Multi-line telephone systems

Microsoft Windows, Excel, Access, Internet Explorer

Dictaphone/ Transcription

Office Machines

Human Resource Information System

Automated Data Processing Webcheck (Background Info System)

Legal Terminology

HIPPA/Worker’s Compensation

Quickbooks

Grant and Proposal Writing

Lotus Notes

Viper/ Viper J

EMPLOYMENT HISTORY:

SP Data Response Management Cleveland, OH 11/2009-4/2010

Customer Care Professional

-Outbound calls to existing customers regarding enrollment of American Express products and services.

Alliance Staffing @ Cleveland Center for Dialysis Shaker Heights, OH 9/2009

Human Resource Assistant

-Assisted Human Resource Manager with file preparation, benefits, worker’s comp, terminations, new hire information, etc.

Victoria Insurance Company Highland Hills, OH 10/2008-6/2009

Customer Service Representative I

-Inbound call center for customer, agent and outside entities to make requests for changes, updates, etc.

-maintaining , organizing and completing all documentation regarding customer's requests

-responding to any requests made by customers and completing follow up

Spherion @ Victoria Insurance Company Mayfield Heights, OH 8/2007-10/2008

File Clerk:

•Administers support to Support Services Supervisor and Lead Worker

•File and maintain incoming and outgoing mail

• Incoming supply requests

• Operates switchboard as relief for Main Receptionist

• Prepares renewals, applications, declaration pages, etc. for outgoing mail to customers and other duties as assigned

Spherion @ Huntington Bank Parma Heights, OH 6/2007-8/2007

File Clerk/check sorter

•Administered support to Department Supervisor and Lead Worker

•Sorted and reviewed checks submitted for Regional Income Tax

•File maintenance

•Prepared submitted checks to be forwarded to appropriate entities

Spherion @ New York Life Lakewood, OH 3/2007-5/2007

File Clerk

•Administered support to analyst with incoming phone calls

•Filing, copying

•Opening and distributing mail to various departments

•File Maintenance

Transition Resource Services, Inc. Cleveland, OH 10/2005-8/2006

Resource Manager

•Administered support to Director

•Responded to client’s requests and outside agency inquiries regarding services rendered by company

•Phone conferences with outside entities interested in services and./or partnerships

•Calendar itinerary

•Application processing for clients

•Meetings/conferences with case managers, directors, senior management, etc. for outside entities

•Secretary Board of Trustees

•Handled all incoming and outgoing correspondence

•Project Coordination and management for upcoming fundraisers and other various duties

AreaTemps @ US Bank Home Mortgage Bedford, OH 4/2004-9/2004

Pre-Sale Processor

Processed loans from foreclosure to sheriff’s sale

•Initiated repayment plans with borrower, 1099s, etc.

•Bidding instructions, payoffs, reinstatements

•Telephone reviews with borrowers regarding status of loans

•Offered options to losing homes due to foreclosure

•Contact with outside entities such as Attorneys, housing assistance programs, other Lending affiliates, etc.

Applewood Centers, Inc. Cleveland, OH 8/1999-3/2004

Human Resource Specialist

•Benefits Administration for 325 employees

•Worker’s compensation

•Maintained Human Resource Information System

•Automated Data Processing

•Performance Appraisals

•New Hire Orientation

•Organization and maintenance of all personnel files

Mortgage One Services Cleveland, OH 1/1998-4/1998

Loan Processor

•Processed loan applications (1003,1008, etc.)

• Requested credit reports, title work, and payoffs from mortgage companies

Conference calls with clients and mortgage company for assistance with documents required for processing loans

Watson & Watson, Attorneys Cleveland, OH 8/1986-8/1999

Legal Secretary/Executive Assistant

•Document preparation & filing with the appropriate Courts

•Conference calls with clients, Court officials and various police departments, media and other legal business associates

•Accounts payable/receivable •Procurement of office equipment and supplies

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