Customer Service Technician
Resume:
Kelly B. McCowin
McKinney, Texas 75070
OBJECTIVE Motivated and highly skilled individual seeks a position where I can utilize my printer repair training and experience
EXPERIENCE 2/2009 – 12/2011 Spherion Staffing/Hewlett-Packard
Carrollton, TX
Printer Technician
• Troubleshoot, diagnose, breakdown, repair, rebuild and reformat various laser printers, copiers, and desktop pc’s
• Install all necessary software for printers and/or pc’s to be shipped to customers
• Update firmware
2/2006 – 2/2009 Venturing Staffing/Hewlett-Packard Richardson, TX
Printer Technician
• Troubleshoot, diagnose, breakdown, repair, rebuild and reformat various laser printers, copiers, and desktop pc’s
• Install all necessary software for printers and/or pc’s to be shipped to customers
• Update firmware
2003-2005 Texas Barber College
2000-2003 The Laser Network Plano, TX
Laser Printer Technician
• Troubleshoot, diagnose and repair laser printer and copier machine problems
• Performed preventive maintenance on copiers and various customer sites (replace toners, cleaning)
1999-2000 Americomp Imaging Systems Dallas, TX
Courier and Printer Technician
• Responsible for delivering toner cartridges to clients in the DFW Metroplex
• Effectively diagnose and repair laser printer problems
1998-1999 Corporate Express Dallas, TX
Courier
• Responsible for the delivery and pick-up of deposits and account information for the Bank One route
1996-1998 Discount Tire Company Dallas, TX
Tire Technician
• Responsible for repairing flats, installing new tires, rotating and balancing tires, and general customer service
1994-1995 Southwest Snapple Dallas, TX
Merchandise Handler & Vending Machine Technician
• Responsible for filling vending machines with Snapple products and for making machine repairs as needed
EDUCATION Chapel Hill High School 1989 Tyler, TX
CERTIFICATIONS Hewlett-Packard Laser Printers and Minolta QMS
• HP2P series printers and up
• Xerox Laser, Wax, and Black & White Printers
• 8500 series color printers
• Minolta QMS 330, 6100, Magic Color 2 and 2200 series printers
• Extensive experience on Tektronic Laser Printers, Lexmark Laser Printers, some plotters and various other types of printers
Kelly B. McCowin
5708 White Pine Drive
McKinney, Texas 75070
OBJECTIVE Motivated and highly skilled individual seeks a position where I can utilize my printer repair training and experience
EXPERIENCE 2/2009 – 12/2011 Spherion Staffing/Hewlett-Packard
Carrollton, TX
Printer Technician
• Troubleshoot, diagnose, breakdown, repair, rebuild and reformat various laser printers, copiers, and desktop pc’s
• Install all necessary software for printers and/or pc’s to be shipped to customers
• Update firmware
2/2006 – 2/2009 Venturing Staffing/Hewlett-Packard Richardson, TX
Printer Technician
• Troubleshoot, diagnose, breakdown, repair, rebuild and reformat various laser printers, copiers, and desktop pc’s
• Install all necessary software for printers and/or pc’s to be shipped to customers
• Update firmware
2003-2005 Texas Barber College
2000-2003 The Laser Network Plano, TX
Laser Printer Technician
• Troubleshoot, diagnose and repair laser printer and copier machine problems
• Performed preventive maintenance on copiers and various customer sites (replace toners, cleaning)
1999-2000 Americomp Imaging Systems Dallas, TX
Courier and Printer Technician
• Responsible for delivering toner cartridges to clients in the DFW Metroplex
• Effectively diagnose and repair laser printer problems
1998-1999 Corporate Express Dallas, TX
Courier
• Responsible for the delivery and pick-up of deposits and account information for the Bank One route
1996-1998 Discount Tire Company Dallas, TX
Tire Technician
• Responsible for repairing flats, installing new tires, rotating and balancing tires, and general customer service
1994-1995 Southwest Snapple Dallas, TX
Merchandise Handler & Vending Machine Technician
• Responsible for filling vending machines with Snapple products and for making machine repairs as needed
EDUCATION Chapel Hill High School 1989 Tyler, TX
CERTIFICATIONS Hewlett-Packard Laser Printers and Minolta QMS
• HP2P series printers and up
• Xerox Laser, Wax, and Black & White Printers
• 8500 series color printers
• Minolta QMS 330, 6100, Magic Color 2 and 2200 series printers
• Extensive experience on Tektronic Laser Printers, Lexmark Laser Printers, some plotters and various other types of printers
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