Quality Assurance Project Manager

Roberta I. Jarvis

***-**** ******

Logansport, IN 46947

574-***-**** (home) - 574-***-**** (cell)

OBJECTIVE:

I am looking for a position in a motivated company, with a positive team environment, a focus on quality and ongoing improvements, and a dedication to excellent customer service.

WORK HISTORY:

Kelly Engineering – April 2010 – October 2010

Quality Engineer –Contract - Zimmer – Warsaw, IN

• Reorganizing Supplier Quality Audit computer files in Live Link System for global locations.

Career Transitions – May 2007 – November 2008

Quality Engineer –Contract - AM General (H1- Home of the HUMMER) – Mishawaka, IN

• Audited processes, verified print specs and bill of material configurations

• Wrote Engineering Actions Requests to incorporate production changes

• Problem-solved manufacturing issues and revised processes

• Resolved manufacturing issues through product engineering changes on parts

• Work with manufacturing engineering to increase production

• Problem-solved and implemented changes in suppliers/manufacturing areas

• Set-up program for monitoring DPU daily and for providing monthly matrix

• Work with suppliers on new design possibilities of parts

• Monitored production trial runs on design changes

• Pilot testing of new product design

Kelly Engineering – November 2006-May 2007

Quality Engineer -Contract – Toyota Industrial Equipment Mfg. – Columbus, IN

• Processing Material Returns and Warranty Returns

• Communicate with Japan coordinator resolving quality issues

• Attend quality meetings on a daily basis

• Tracking quality issues and preparing reports

• Tracking of Yuichi Countermeasures – Kaizen/Lean Manufacturing

• Responding to technical reports and signing of quality documents

Kelly Engineering – November 2005 – November 2006

Quality Engineer –Contract – Raybesto’s Products – Crawfordsville, IN

• Collecting data for Production Part Approval Process

• Measuring parts for flatness, root, pin, outside diameter, inside diameter, angles, and radius

• Analyzed/presented data from inspection process to Engineering department

• Verified print specs

• Measuring gauges to calibration

• Signed quality documents

• Work with suppliers regarding defective part issues

• Approving Supplier Dimensional and Product Submission Warrant

• Testing parts

• Logging and auditing Quality Assurance Hold Cage inventory

Jarvis (Page 2)

Kelly Services – May 2005-November 2005

Training Coordinator Assistant – Contract – Depuy, Inc – Warsaw, IN

• Track training information and entering in excel spreadsheets

• Scan certificates, maintain computer files and paper files

• Assisted in development/implementation of quality control procedures

• Designed new forms for information management

Numbers & Words – December 2004 - May 2005

Project Manager – Contract – Plymouth Tube – Winamac, IN

• Assist Process Manager in establishment of first work instructions

• Interviewed employees and put together step-by-step instructions

• Maintained working instructions with updates

• Document all changes to traceability standards

• Implemented work instructions and monitored their effectiveness

• Developed effective inspection procedures

Roadway Express – June 2003 – December 2004

Office Manager – Kokomo, IN

• Open and close of terminal

• Process daily 50-100 Bill of Ladings

• Track lost freight and free-astray (incoming freight missing paperwork)

• Process claims and refused freight

• Daily and weekly payroll

• Process monthly bills for 5 terminals

• Cash management

o Process checks for COD’s to the customer

o Nightly deposit of cash payments

• Process paper work for local/interstate/international shipments

Federal Mogul – January 1998 – June 2003

Quality Assurance Technician – Logansport, IN

• Audit assigned areas

• Generated graphs from manufacturing information collected monthly (Critical Success Factors – Scrap, Head Count, Top Worst Suppliers, etc.)

• Entered Defective Material Report information for monitoring closure of supplier issues

• Managed internal audit documentation and corrective action documents

• Assisting purchasing and accounting with various projects

• Collected Parts Per Million information on internet from various customers daily

• Instrumental in helping obtain and maintain the QS900 certification for the manufacturing facility

• Developed QS9000 documentation course including the first draft of the operator’s guide and trained personnel

• Established Eight Point Discipline Corrective Action Manual

• Assisted Engineering Change Notification Coordinator as requested

• Assisted Quality Assurance Manager

Jarvis (Page 3)

EDUCATION & TRAINING:

• 2009-Current Indiana University of Kokomo - Student of Accelerated Evening College Registered for Fall Classes – Working towards Bachelors Degree General Studies - Deans List Fall Semester 2009 – Received IU Foundation General Scholarship – Graduation May 2011

• 1990-1994 Indiana University of Kokomo – Associate of Science in Applied Business Studies – Received Universal Trucking Scholarship

• 1993 Real Estate Independent Broker License – IB20000719 - Inactive

• 1999 Federal Mogul Quality System Workshop (ISO 9000/ QS9000)

• 2000 Federal Mogul Internal Audit Training – Certificate of Achievement

• 2000 Fairlane Training and Development Center Global 8-D

• 2001 Federal Mogul QS-9000 Rewrite Project – Certificate of Completion

• 2001 Federal Mogul 5S Training – Certificate of Achievement

• 2005 Records Management Training – Certificate of Completion

• 2007 HUMVEE Familiarization AM General Military Training

• 2008 AM General Lean Six Sigma Methodology – Practical Problem Solving Team

CONTINUING EDUCATION:

• 1995 – 2002 Real Estate Training Services – Continuing Education – Completed Courses

• 1992 – 1993 Beer School of Real Estate – Certificate of Completion

• 1997 Indiana University of Kokomo – Real Estate Finance – Completed Course

• 1995 Indiana University Kokomo – Continuing Education – General Law I

COMPUTER/EQUIPMENT EXPERIENCE

• Windows XP, Windows XP Professional, Windows 98,

• Microsoft Office, Microsoft Publisher, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, LiveLink, PDF Split and Merg

• Visio, Work Perfect, Word Star, Lotus 123, Cad key, Minitab

• Entering and accessing information on internet Web Sites

• Scanning, Typing, AS400, SAP, 10 digit

• Micrometer, Trimos, Talyrond, Talysurf, Micro View, Indicator, Gauss Meter, Parallel Plates

• Radius Gauge, Thread Gauge, Height Gauge, V Block, Caliper, Tape Measure, Square, Rockwell Tester, Pin Gauge

LICENSES/CERTIFICATES

• Real Estate Principal Broker License: IB20000719 License Status: Inactive

REFERENCES

• References are available upon request.

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