Manager Training
Resume:
MICHAEL MULCAHY
Williamstown, NJ 08094
Home: 856-***-**** ********@*******.*** Cell: 856-***-****
OBJECTIVE
Obtain a challenging position, which will provide the opportunities and responsibilities associated with professional advancement.
PROFESSIONAL EXPERIENCE
MJM AUTOMOTIVE INSPECTIONS
AND APPRAISALS
Automotive Inspector – Self Employed 10/2010-present
Completion of lease turn-in assessments, including establishing fair market value for damages incurred during
the lease period. Estimating automotive property damage as a result of collision, comprehensive, or liability claims utilizing Audatex Estimating System. Completing total loss damage reports to motorcycles, automobiles, and heavy truck equipment for the purpose of establishing fair market settlement value.
LIBERTY MUTUAL INSURANCE
No-Fault Customer Claims Rep Supv. II 2/2008 – 5/2009
Provided direct supervision to Senior Claims Representatives, Claims Representatives and new hires.
Reviewed cases randomly to confirm all unit members recognized potential subrogation cases, prepared these cases properly, and referred these cases to the Centralized Subrogation Unit for recovery. Monitored office subrogation and salvage results on approved forms. Reviewed files to confirm unit members recognized fraud indicators for proper SIU referral. Maintained unit ISO and NICB usage reports.
Maintained primary responsibility for training, evaluation and assessment of subordinates. Conduct interviews of potential new hires.
Mid-Atlantic Fast Path Catastrophe Spotter 4/2006 – 5/2009
Completed onsite inspection, measurements, and photographic documentation of policyholders’
residential damage.
No-Fault Team Manager 2/2006 – 2/2008
Planned and coordinated the activities of claims service teams responsible for the management, investigation and resolution of claims. Supervised No-Fault unit and Field Claims Specialist activity and ensured satisfactory delivery of claims services/products. Managed the administrative and training functions of the unit, monitored reserves, ensured compliance with company standards and provided technical guidance as required. Ensured compliance with regulatory agencies of DC, NJ, OH, VA, and WV. Monitored Company Car vehicles including Quarterly Company Car Inspections. Homeowners Catastrophe Spotter. Completion of 2nd level interviews of new candidates for employment.
PD Team Manager - 3/2003 – 2/2006
Planned and coordinated the activities of 1st and 3rd party unit teams responsible for the management, investigation and resolution of claims. Supervised unit activity and ensured satisfactory delivery of claims services / products. Managed administrative and training functions of the unit, ensured compliance with regulatory and company standards and provided technical guidance as required. Completion of 2nd level interviews of new candidates for employment.
MICHAEL MULCAHY PAGE TWO
Supervising Auto Damage Appraiser- Ft. Lauderdale, FL / Marlton, NJ 6/95-2/2003
Managed the technical and procedural performance of Staff, Independent appraisers and Direct Repair Program shops. Maintained the primary responsibility to ensure proper training of all subordinates. Assisted the local claims management team with production, quality goals, complaint resolution, selection and quality control of drive in locations, Direct Repair Program shops and labor rate for office(s). Monitored Company Car vehicles including Quarterly Car Inspections.
Claims Verification Inc. Deerfield Bch., FL
Private Investigator – 1/86 – 8/86
Private investigations involving Workers Compensation, Personal Injury Protection, Bodily Injury, and No-Fault Claims. Responsibilities included activity checks, background checks, and undercover assignments, surveillances utilizing audio, video and photographic documentation.
LIBERTY MUTUAL INSURANCE – 3/83 – 12/85, 9/86-6/95
Sr. Auto Damager Appraiser, Lake Success, NY / Ft. Lauderdale, FL
Assisted the Supervising Appraiser in the training of staff and the supervision and evaluation of Independent Appraisers and Direct Repair Program shops. Assisted the local claims management with complaint resolution, selection of drive in locations, Direct Repair Program shops and labor rates. Assumed the responsibilities of the Supervising Appraiser during their absence.
Completed routine vehicle appraisals and appraisals on complex, specialized vehicles and equipment.
Authored the Heavy Equipment and Tractor Trailer Guidelines for the Fort Lauderdale Claims Office.
EDUCATION
A.S., Criminal Justice, Nassau Community College, Garden City, NY
Certifications:
New Jersey Class A Driver’s License
Homeowners Catastrophe Spotter Role Training
Team Manager Training
Information Warehouse Environment
Building the Capabilities for Success - FLM
Microsoft Networking Essentials
ISO Claim Search
Decision Net
ADP PenPro Appraising, ADP Photolink
ADP Accupro, with use of Marshall & Swift System Cost Building Program – conducted by Peter Day, HO Trainer
Crawford & Company, Alpharetta, GA – Construction and Residential Estimating
Crawford & Company, Alpharetta, GA – Tractor/Trailer Heavy Truck Appraisal Seminar
I-Car Gold Class Certified
Chief Automotive Systems, Hollywood, FL – Structural and Suspension - Damage Analysis
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