Customer Service Human Resources

ROBERT M. CRAWFORD *** W. **th St. #*A, NY, NY ***01 212-***-****

*************@****.***

SUMMARY:

As an experienced business administrator/owner-operator for 20 years I was responsible

for all aspects of the business enterprise (creative, administrative, HR, and client services functions)

including account management, office management, performing all core administrative functions

(correspondence, bookkeeping, database management, Internet research, e-mailing, telephone contacting, filing,

etc.) using the Microsoft Office Suite (Word, Outlook, Excel, Access, Powerpoint), Lexis-Nexis, iMIS,

and Oracle-HRIS, managing, mentoring, and scheduling employees, scheduling client appointments,

staffing, hiring and firing, training new hires, client and employee relations, client retention and loyalty,

problem-solving, mediation, negotiation, conflict resolution, and most importantly providing the kind of

customer service that enabled my businesses to thrive over an extended period of time. The services

which I provided my own successful companies I am confident I can provide for yours in a

supportive role.

PROFESSIONAL EXPERIENCE

01/1990 – Present RMCO MUSIC New York, New York

President

• Provided all administrative, human resources, client services, and creative functions for the business

• Author of “Symmetric Cycles” music theory book published May 1, 2011

• Full service music production company

• Writing, arranging, publishing, recording and producing

• Consultation and conflict resolution

• Artist development

• Mediator for music industry issues encountered by bands and singers

• Production, writing and co-writing credits include:

• Larry Harlow, Jocelyn Brown, Maxine Brown, Mick Taylor, Ron Richardson, Carl

Hall, Aztec 2 Step, Beverly Crosby, Loretta Devine, and Vondie Curtis-Hall

01/1986 – 09/1990 Lions’ Den Recording Studios New York, New York

President/Co-Owner

• Provided all administrative, HR, client services, and creative functions for the business

• Producer for musical projects

• Provided studio space, equipment and sound engineering services

• Artist Development

• Troubleshooting and repair of musical/electronic equipment

• Management and supervision of 8 studio staff personnel

EDUCATION University of Virginia Charlottesville, Virginia

• B.A. in Sociology/Philosophy of Religions/Magna cum laude/GPA 3.9

• Phi Beta Kappa Honor Society

REFERENCES

1) Larry Harlow-CEO-Latin Legends, ***.-***-***-****-*****@***********.***

2) Beverly Crosby-CEO-Tanyard Productions, ***.-***-***-****-******@*********.***

3) Sonia Rodriguez-Sr. Supervisor/Absence Control ****-****-***-***-****-********@****.***.***

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