Customer Service Manager

Mariam Khan

Rochester Hills – Michigan – MI****7

Residence: 248-***-****/ 248-***-**** ***********@*******.***

*Green card holder

Objective

To seek a full time position in the field of management. I have experience in handling partly office administration, customer service, Sales, and event organizing and would like to be involved in a team work where we lead the goals. I am fervent & flexible, presentable and well structured. I possess excellent communication and clerical skills.

Work Experience

• SRVR – NECC – 2012 (currently employed here)

SRVR has numerous international telecommunications clients like NECC, BLUETONE & PULSE for which they provide full-scale services including telemarketing, customer service, website development, accounting, regulatory management, long-term strategy, and other assistance with day-to-day operations.

Responsibilities as an Customer Service Representative:

• Receiving inbound calls and answering customer queries via Email aswell

• Transferring telephone calls to the required extensions

• Worked with “Customer Interface Software”.

• Maintaining the firm’s website. (creating new logins for the clients, updating website, etc)

• receiving bill payments

• Assisting customers through our website and bills

• Libra Associates LTD - 2011

I worked at a British Company for an year, whose basic activity is that of financial planning & advisory service with portfolio and wealth management, Moreover the company deals with Accounts Investment Pensions Wills & Trusts Savings & Education Plans.

Responsibilities as an Admin Officer:

• Maintaining confidentiality in all aspects on the firms dealing and working.

• Worked with Sage ACT! “Contact Management Software”.

• Maintaining the firm’s website. (creating new logins for the clients, updating website, etc)

• Sorting out mails

• Typing letters

• Creating and modifying documents using Microsoft Office.

• Devising and maintaining office systems, including data management, filing, etc.

• Sourcing and ordering stationery and office equipment.

• Calculating and sorting paperwork associated to accounts which include expenses and invoices.

• Maintaining computer files

• Online money transferring and writing checks.

• Performing general clerical duties to include but not limited to: photocopying, faxing and mailing.

• Maintaining hard copy and electronic filing system.

• Dealing with incoming email, faxes and post, often corresponding on behalf of our manager.

• Pricing and Running macros on daily basis

• Creating valuation reports for clients on daily basis.

• Answering client’s queries and chasing payments.

• BIC F1 Carnival 2010 – Customer Service

• I worked in the F1 carnival held by BIC last year for 25 days in Feb- March

• RDC Arabia Drilling Inc.) 2010

• One of the largest International petroleum drilling company in Gulf which have offices in America, Qatar, Saudi Arabia & Bahrain.

Position: HR Asst

Responsibility:

• Provide assistance in document creation, editing and finishing.

Answer telephone calls, address queries (where relevant) or redirect calls appropriately and take messages.

• Manage assigned projects.

Screen the incoming resumes and organize

• Maintain files and documents.

• Making presentations as asked.

• Scheduling and organizing meetings/appoitnments both internally and externally as directed and follow through the action items

• Crowne Plaza – 2010

Organizer: I was Organizer of the 2nd Middle East conference & Exhibition on Intelligent Transport System held recently in April.

• Ritz Carlton - 2010

Front Desk Manager: I worked at Ritz Carlton as a temp for 3 months as a Front Desk Manager/ Receptionist.

Education

Vlums University, February 2007- February 2010

• Bachelor of Arts in Business and Psychology, Summer 2010.

• I.Com – 2004 - 2005. My majors were Business, stats and Computer

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