Customer Service Manager

OBJECTIVE:

Obtain a position in an organization that will utilize my education, skills, and experience.

EDUCATION:

Sanford-Brown College Collinsville, IL

Medical Coding and Billing December 2009 Graduate

Ashford University Online Course

Associates in the Arts of Business March 2010-January 2011

Sanford-Brown College Collinsville, IL

Medical Assistant March 2011-January 2012

AWARDS:

Great Beginnings Award, Sanford-Brown College, October 2008 to October 2008

Perfect Attendance Award, Sanford-Brown College, May 2009 to July 2009, August 2009, October 2009, December2009

Dean’s List Honor Roll Award, Sanford-Brown College, January 2010

SKILLS:

Basic/Advanced ICD-9/CPT CODING, Communication Skills Referrals

Medical Terminology Medical Manager Scheduling

Microsoft Office Suite Administrative Skills Medical Records

Pre-certifications Multi-Phone Lines Data Entry

Pre-authorizations Insurance Verification Patient Registration

Chart Preparation Customer Service CPR certified

WORK EXPERIENCE:

Collinsville Physical Therapy & Wellness Collinsville, IL

Physical Therapy Aide April 2011-Present

Assist physical therapist, assist patients, customer service

Robert Ayers, M.D. Edwardsville, IL Medical Coding and Billing, Externship October 2009-November 2009

Duties: Patients scheduled, answered multi-phone lines, accurately filed, verified insurance, coded, obtained pre-authorizations, prepared charts

YTB International, Inc Wood River, IL

Research and Processing Specialist August 2007-March 2009

Duties: Customer service, verified account cancellations, accurately verified W-9 forms

Howard Belfer M.D. and Michael Siegel M.D., Neurology San Mateo, CA

Medical Receptionist and Office Manager June 1997-June 2006

Duties: Patient registration, scheduled appointments, scheduled laboratory and diagnostic tests,

answered multi-phone lines, collected co-pays, verified insurance, obtained pre-authorizations, prepared bank deposits, processed billing forms, performed data entry, accurately filed, prepared charts

Contact this candidate