Quality Assurance Software
Resume:
Benjamin F. Caraway
Morrisville, NC 27560
*********@*****.***
OBJECTIVE
To utilize years of experience as a seasoned management professional in various corporate IT environments and assist a growing, forward-thinking company to increase productivity and achieve continued success in both IT and corporate operations.
Server Operating Systems:
Windows 2000, Windows NT 4.0, Windows Server 2003,
Client Operating Systems:
Windows 95 / 98 / Me / NT Workstation / 2000 Professional / XP / Vista / 7
Desktop Productivity:
Microsoft Office Professional (Word, Excel, PowerPoint, Access, Publisher), Open Office, Microsoft Project, Microsoft Visio, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator
Remote Computing / Access:
pcAnywhere, RDP, VNC, VPN
Help Desk / Call Management Software:
EM7, Nagios (Network Monitoring Software)
Hardware:
PC / Server Construction / Repair, IBM and Non-IBM Equipment Installation, Diagnostics, and Repair
Cabling Installed:
CAT5, CAT6, Coaxial, DS3, Fiber, 25 pair, 50 pair and 100 pair.
Experience
NETWORK SUPPORT ASSOCIATE, peak 10, raleigh, nc
March 2006 – February 2010
Oversee and maintain 24/7 data center . Dealing with customers daily with hardware and software
issues in an enterprise environment. Implementation and administration of DNS, DHCP and WINS.
Monitoring operations of all backbone links and network devices. Dealing with Active Directory users and groups management. Ensuring continuous operation of servers and services. Remote administration of computers and servers for any problem across offices related to Microsoft Windows and Unix operating systems. Updating servers with latest service packs and hot fixes. Providing quality support for network users. Troubleshooting of all network and system related problems. Opening tickets to track and document resolution of problems.
NETWORK TECHNICIAN, GLOBAL KNOWLEDGE, RALEIGH, NC
August 2005 – March 2006
Responsible for loading and updating IOS on all network gear. Racked all servers and network gear for the online learning classes. Ran all the cables for the equipment in their area of the datacenter. Worked with the engineers in the quality assurance of the online learning classes.
Event Coordinator, Cullasaja Club, Highlands, NC 28741
April 2003 – November 2004
Scheduled daily tournaments and assisted club members with reservations, tee times, and startup while handling sales in the pro shop and management of a fleet of golf carts, to include maintenance and repair.
Software Technician, Drake Software, Franklin, NC 28734
November 2002 – February 2003
Provided customer support for the company’s online tax-filing software and instructed tax preparers on software installation and use on stand-alone computers and network installations. Assisted customers in the setup of their company network and utilized instant messaging to resolve computer issues of a 100+ person team.
Scan Operator, Lorien Technologies, Sunrise, FL 33351
August 2001 – April 2002
Operated all company scanner types to convert negative images to digital using appropriate software for optimal imaging. Performed quality assurance and burned all images to DVDs for return shipment to the customer while archiving to our company website for customer viewing.
Systems Technician, LB Systems, Hollywood, FL
March 2000 to November 2001
Responsible for all office networks and remote access support, with supervision of transition from legacy to web-based applications, and configuration and maintenance of client servers and desktop systems.
Education
A.S. - Network Administration – Santa Fe Community College Gainesville, FL – January 2000
Associate of Arts Degree – Santa Fe Community College Gainesville, FL – December 1997
Training
Cisco Networking Academy – March 2000
Certifications
C.C.N.A – June 2000
A+ Certification – May 1997
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