Business Analyst, Accounting, Finance

Jonathan Ramirez

Career Objective

Bilingual degree candidate seeking for a challenging accounting position in an oil and gas firm that will permit the use of acquired skills and knowledge, to make best use of company potential while developing additional knowledge and abilities.

Education

Fall 2012 University of Houston-Downtown Houston, TX

B.B.A in Accounting

GPA: 3.5 / 4.0

Professional Skills

• Five years of experience in customer service; accurately attending to customer’s requirements, dealing with several conflicts at a time and resolving them at a timely manner, and always having a helpful attitude

• Well-developed interpersonal/customer relation skills; ability to communicate, relate, offer assistance, and handle stressful situations with competence.

• Able to work independently, handle multiple tasks, set priorities, and meet deadlines.

• Worked with security sensitive information and confidential records.

• Bilingual: Fluently read, write and speak Spanish and English.

Skills

Software skills: Windows, Internet Explorer, MS Word, Excel, PowerPoint, and Access. Technical skills: Peachtree, QuickBooks.

Work Experience

2009 - 2010 Sales Representative Houston, TX

GoDish.com

• Closed inbound sales calls.

• Offered exceptional customer service using the company’s sales strategies.

• Performed the data entry necessary to complete the customer order.

2008 - 2009 Loan Officer Houston, TX

Supreme Lending Mortgage Bank

• Assisted prospective clients in applying for loans and in determining the type and amount of loan that is most suitable for their needs.

• Assessed the creditworthiness of loan applicants, judging their suitability as borrowers and the precise terms (interest rate, repayment schedule, etc.) on which credit may be granted.

• Seeking out clients, rather than passively waiting for applicants to approach or call the financial institution for credit.

• Reviewed complete application packages making sure they had met all standards of legal and ethical industry compliance.

2006 - 2008 Business Development Center Houston, TX

Planet Ford Hwy 6.

• Answered customer calls on multiple lines giving them information about new and used vehicles in inventory.

• Contacted prospective clients that have inquired information through our Internet Sales webpage resulting in 15 new sales per month.

• Set Appointments for sales representatives and helped them with the sale.

• Effectively manage customer relationships.

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