Customer Service Health Care

VIVIAN FONG

*** ******** ***, ****** ** *****. 732-***-**** ******@*******.***

OBJECTIVE

Registered Pharmacist with 4 years experience seeking drug safety position where my proven communication skills, organizational experience and extensive knowledge of pharmacy can be used for the well-being of the company.

PROFESSIONAL SUMMARY

• Superior communication skills in both written and oral forms

• Ability to interact constructively with patients and health care professionals

• Proven experience of adverse drug reporting

• Huge knowledge of medical terminology

• Capable to work independently and as a part of a dynamic team

• Extensive experience in conducting research and excellent computer skills

EDUCATION

M.S. in Pharmaceutical Administration, Long Island University NY (GPA: 3.96/4.0)

B.S. Pharmacy

LICENSURE/CERTIFICATION

NJ Pharmacist License (Active & in good standing)

NJ Immunizing Pharmacist, March 2012

BLS for Health Care Provider, June 2012

PROFESSIONAL EXPERIENCE

Stelton Pharmacy, Piscataway NJ

2011-2012

Graduate Pharmacist Intern

• Worked under direct supervision and in accordance with standard procedures: prescription order data entry, dispensed, compounded, procured and stored pharmacy products.

• Provided patient counseling under the direct supervision of a pharmacist.

• Maintained appropriate records of dispensing.

• Answered drug related queries and provided product information to customers.

Long Island University, Brooklyn NY

2009-2011

Graduate Assistant & Research Assistant

• Assisted in manuscript writing for research publication.

• Co-authored Asthma Education Module for health care practitioners and students.

• Researched and analyzed projects in areas of social and behavioral sciences.

• Organized and coordinated various classroom activities for undergraduate students.

Government Health Clinic, Kuala Lumpur, Malaysia

2007 - 2009

Registered Pharmacist in-Charge

• Provided pharmaceutical product information and education to health care professionals and patients.

• Reported and documented adverse drug events according to professional standards.

• Expanded pharmacy educational services from individual to group patient counseling.

• Coordinated a workshop as a speaker in a National level Public Health Campaign “Quality Use of Medicine” and participated as a drug counselor in community-based health campaigns.

• Streamlined drug-inventory management system to reduce waste (0% expired drugs in stock and optimum turn-over rate).

• Ensured good customer service is provided to all patients by carrying out quarterly survey on customers’ satisfaction.

• Assumed the responsibility of medication-related work by pharmacy technicians and supportive personnel and ensured compliance with all laws and regulations governing the operation of the pharmacy.

National University Hospital Malaysia

2006 – 2007

Hospital Staff Pharmacist

• Processed, reviewed and dispensed medications according to inpatient physicians’ orders and outpatient prescriptions.

• Actively participated in clinical review of patient’s medication therapy to ensure appropriate pharmaceutical care and management is given.

• Provided medication therapy management in anticoagulation clinic.

• Supplied medication information and education to patients and other health care professionals in a prompt and accurate manner.

• Provided patient counseling in both inpatient and outpatient setting.

• Compounded extemporaneous prescriptions by following professional standards.

• Participated in therapeutic drug monitoring (pharmacokinetic), TPN/ IV mixture/chemotherapy preparation.

SKILLS

Micromerchants-PrimeRx computer system

McKesson Pharmacy Management System

Second language: Chinese, Malay

HONORS/AWARDS

Rho Chi Honor Society Award (National Pharmaceutical Honor Society).

Contact this candidate