Project Manager Customer Service
Resume:
CHRISTOPHER W. JOCHEM
West Caldwell, NJ 07006
Home: 973-***-**** ***********@*****.***
Summary
Senior IT professional and ISFCE accredited Certified Computer Examiner (CCE) with a proven combination of technical and analytic skills. Broad experience in developing and supporting information systems technologies in Fortune 100 corporate environments. Excellent technical and informational writing abilities. Predisposed to procedural and methodological approaches to problem solving and analysis. Highly adept at presenting technical information in one-on-one and group presentations to non-technical audiences.
International Society of Forensic Computer Examiners (ISFCE) CCE Training & Certification
• Forensic Toolkit (FTK); Paladin; SimpleCarver; Passware
• Case Writing – Analysis and Summation, Appendices and Exhibits
• Evidence Handling – Recovery, Chain of Custody, Preservation
• Imaging Issues – Forensic wiping, cloning, verifying
• File System Structures:
o FAT – File Allocation Table, Root Directory, Attributes, Fat16 vs FAT32
o NTFS – Master File Table, MFT Record Header and Record Attributes
• File recovery – FAT and NTFS. Deletion, fragmentation, data carving
• System File Examination – Registry, Temporary files, Hibernation files
• Browser Information Recovery – Cache, History Files, Cookies
• Defeating Password Protection
• Use of Procedural Policies and Checklists in Forensic Practice
Professional Experience
Cypress Communications 03/09 – 05/10
Communications Consultant
Project Manager, Client Trainer, and Customer Liaison for cutting-edge Voice Over IP (VoIP) telecomm system installations. Primary point of contact in all phases of project from contract signature to customer service handoff. Major Responsibilities included analysis of customer requirements; development of system programming specifications and programming implementation review; classroom and one-on-one executive training presentations.
Design Strategy Corporation 3/06 – 02/09
Manager, IMAC Support Services
Under contract to JPMorgan Chase (formerly Bear Stearns Securities Corp.), managed staff of five support technicians on a campus of four buildings, two remote sites, and an 800+ workstation Disaster Recovery Center.
Major responsibilities:
• Schedule and coordinate all pc hardware and phone moves involving staff techs, Bear Stearns network support group, and external electrical contractors in a static IP environment.
• Proactively support and maintain 800 seat Disaster Recovery Center by performing scheduled hardware and software upgrades, and resolving all issues arising from monthly stress tests.
• Actively maintain a professional partnership with client business unit heads and relationship managers.
Prudential Financial – Corporate Technology Services (CTS) 1996 – 2005
Senior Desktop Support Specialist / Team Lead
Achieved or exceeded all measurement goals for desktop support staff providing daily desktop support to business analysts and software and systems developers in buildings ranging from 800 to 1,400 users. Partnered with peers in other disciplines (Groupware, Server Ops, Network Ops, Business Units) to resolve cross-platform problems in areas such as VPN, Network traffic, and Domain User and PC Accounts.
Accomplishments:
• Initiated and coordinated pc reengineering project of field office comprised of 120+ non-standard Windows NT pc’s which allowed CTS to save money by shifting to a part-time onsite support model. Achieved an on-time and seamless transition.
• Assumed leadership of troubled ethernet conversion project for a building supporting over 1,400 servers and workstations. Coordinated activities between Network Ops, Business Units, and support staff to bring project in on time and within budget.
• Coordinated with Server Operations to complete collapse of obsolete NT domain structure in Florham Park building. Identified obscure legacy pc’s and decommissioned or cut them over to Windows 2000 domain.
• Oversaw multiple aspects of Florham Park building closure including domain OU depopulation as business units left the building
• Trained summer interns with a focus on troubleshooting basics, use of automated build process, company network infrastructure, and company policies and procedures.
Prudential Financial – Group Insurance 1987 - 1996
Programming Analyst
• Worked in direct partnership with business analysts to determine their financial reporting needs, then designed and coded custom programs for their use. Volunteered to work for a three-month period as a business analyst in order to better understand their focus and information needs.
• Conceived, designed, and implemented financial analysis applications in a Mainframe environment using COBOL, COBOL II, INFOTEC, and REXX languages interacting with IDMS and Tesseract databases.
• Developed and maintained mainframe applications supporting the Hughes Aircraft account for COBRA/LOA benefits processing.
EDUCATION / CERTIFICATION
Bachelor of Arts degree, Political Science, Wittenberg University, Springfield, Ohio 1982
International Society of Forensic Computer Examiners (ISFCE)
• Certified Computer Examiner (CCE) 2012
Microsoft Certifications and Training
• Implementing and Supporting MS Windows XP Professional
• MS Windows 2000 Professional and Server
• Windows NT 4.0 & 3.51
The Chubb Institute, Parsippany, NJ
• Programming in Visual Basic 6.0
• Web Development
• Structured programming in Assembler and COBOL. OS/VS JCL, data management utilities and TSO/ISPF
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