Customer Service Administrative Assistant
Resume:
VALERIE N. ZAPATA
***** ******* **** • SAN ANTONIO, TX 78224
********.**@*****.***
OBJECTIVE
To obtain a position in Customer Service that offers both personal and professional growth.
EDUCATION
March 2009 Everest Institute San Antonio, TX
Medical Administrative Assistant
June 2008 Southwest Preparatory High School San Antonio, TX
High School Diploma
WORK EXPERIENCE
October 2011-Current MMC Group San Antonio,TX
Tier II Customer Service Representative
Service customer accounts. Handle escalated calls from Level I. Identify fraud on customer accounts. Submit Fraud and Transaction disputes on behalf of customer. Precise Identification Screening.
August 2010-March 2011 Allstate San Antonio, TX
Licensed Customer Service Representative
Service customer policies, Create Endorsements, Write Renter’s and Condo Policies.
November 2009-May 2010 The DAPA Center San Antonio, TX
Receptionist/Intake Coordinator
Create Patient Charts, Enter Patient information, Create Word Documents, Answering Phones, Filing, Patient Initial Intake.
May 2009-November 2009 Arby’s Restaurant San Antonio, TX
Cashier
Front Counter, Drive-thru, Clean up duties, Customer Service
January 2007-April 2009 Good News Tax & Bookkeeping
Administrative Assistant
Answer Telephones, Documents on Microsoft Word, Excel, Customer Service.
SUMMARY OF QUALIFICATIONS
5 Years Experience Customer Service
Microsoft Office
10 Key By Touch
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