Customer Service Sales

Nakia J. Cooper

*** ****** ***** ****, *.C. *****

919-***-**** home or 919-***-**** cell

*****.****@*****.***

Staffing Manager

**/**-******* *** ******** Services, Morrisville, North Carolina

Actively recruit maintain all active account for the needs for the branch office. In constant contact with the temporary associate and client for all their daily needs such as job orders, work schedule, job requirements, quality checks, and future job orders. Weekly process payroll and monitoring billing for the office in an accurate and timely manner. Knowledge of using Everify to authorize employment in the United States, completion of the drug screening process, running checks for both criminal and drivers background, checking references, and processing state unemployment. Assist in the training of new staff in the office in the daily running of the office.

• Daily interviewing applicants for new job orders for new and existing clients.

• Fully participation of telemarketing sales for information gathering for new clients, and for new opportunities for existing clients.

• Successfully developed pools of candidates for positions such as Manufacturing Supervisors, Machine Operators, Pickers and Packers, Administrative Coordinators, Customer Service Representatives, etc

• Interviewed applicants daily for new job orders for new and existing clients.

• Participated in telemarketing sales for information gathering for new clients, and for new opportunities for existing clients

Staffing Manager

3/08-11/08 Act 1 Personnel Services, Raleigh, North Carolina

Diligent recruiting efforts for both local and national accounts in diverse industries. Recruitment efforts for industries such as Universities and Colleges, Legal, Telecommunication, Banking and Mortgage, Healthcare, Sciences, IT Corporations, and Non-profits. Prepped candidates for interviews, coordinated schedules for interviews, and counseled clients and candidates after placement. Strategic sales and marketing efforts to acquire new business for new accounts in the local market.

• Negotiated salaries, volume, and bids for repeat business efforts in the future.

• Participated in onsite interviews for clients to qualify candidates for their hiring needs

• Successfully developed pools of candidates for Professional Services positions such as Administrative Assistants, Accountants, Loan Processors, Underwriters, Call Center and Customer Service Reps, etc.

• Repeatedly ranked in the top five for rookie Account Executives in the Southeastern region for net sales.

Legal Recruiter

2/2007- 3/2008 The Chatham Group, Raleigh, North Carolina

Directed nationally recruiting efforts for recruiting attorneys, paralegals, and legal secretaries for several clients. Advised clients on the recruiting process for new candidates. Prepped candidates for interviews, aided them side by side on relocation needs, and maintained a national candidate and client database.

• Negotiated new acquire business for recruiting efforts.

• Drafted and revised job postings for job boards.

• Contacted new prospective clients and candidates on daily basis direct and indirect.

• Promoted from Project Coordinator to Account Executive after 8 months of employment.

• Produced $90,000 of revenue through direct hire efforts.

Loan Officer

1/2006-3/2007 Metamerica, Raleigh, North Carolina

Daily advised clients on required procedures in dealings with mortgage lenders during the residential loan process. Daily negotiated with Mortgage Account Executives for residential loan approvals on the behalf of the client. Contacted realtors, surveyors, and appraisers for new business and repeat business for new home purchases and refinancing loans.

• Contacted current and new clients to give them several programs for purchases and refinances.

• Pre-qualified clients on FHA, Fannie Mae, and Sub-prime programs to resolve financial needs.

• Continuous maintained a pipeline for repeat business and brought in new prospective business.

Loan Officer

10/2006-12/2006 K D Lending, Garner, North Carolina

Worked on continuous efforts to process and develop new business for mortgage financing. Advised clients on new and useful loan products for home purchases, refinancing, and home equity loans. Searched title, survey, and tax for residential properties.

• Prospected new leads by mailers, cold calls, and additional follow-up calls.

• Drafted ideal scenarios to fit the needs of my customers.

Teacher

3/2002 – 12/2006 First Environments Early Learning Center, Research Triangle Park, North Carolina

• Working in the continuous capacity as teacher and also lead teacher.

• Placed in role as supervisor and supervisor's assistant.

• Compose lesson plans to achieve educational goals.

Case Specialist

9/2001 - 1/2002 ACC Staffing, Raleigh, North Carolina

Worked diligently as a point person for retirees, 401k enrollees, and current participants dealing with changes on the retirement plans. Dealt with qualified and non-qualified retirements saving plans such as health savings plans, executive compensation, 401(k), and health benefits.

• Performed transactions in regarding benefits coverage which may include fund transfers, contribution rates, fund reallocations, rollovers, final distributions, and address changes for deferred participants.

• Researched pending issues to get resolution for participants.

Summer Intern

6/1998 - 8/1998 Diane M. Morrell McLeod, Atty. at Law, Savannah, Georgia

• Researched legal documents, utilized knowledge in computer software, and coordinated office affairs.

Education

5/2001 North Carolina Central University, Durham, North Carolina

• Bachelor's Degree

• Political Science & History

Skills

NC Loan Officer License, Lotus Notes, ADP, Excel, Freelance Graphics, Microsoft Office Software: Word, Excel, Power point, Access, and Quick books 2011

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