Sales Customer Service

Abdul Minhaj Mohammed

**** *. ********* ***

773-***-**** nqo2rs@r.postjobfree.com

Permanent Work Authorization. No Visa Sponsorship Required

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PROFESSIONAL SUMMARY

To work in an environment where my knowledge, skills and experience can be enhanced and utilized. To keep up the expectations of my employer alive through hard work, dedication and loyalty resulting in achievements of both organizational and personal goals.

• Highly motivated Team Player with Leadership qualities.

• Earned Club of Excellence status at Dell Inc.

• Experience with Ms-Dos, Windows95, 98, NT, 2000, XP, Vista.

• Proficient in Microsoft Applications (Word, Excel, Outlook, PowerPoint,). Desktop Publishing (DTP) Adobe PageMaker.

• Proficient in English, Hindi, Urdu and scriptural acquaintance with Arabic.

PROFESSIONAL EXPERIENCE

Senior Sales Associate March 2006-Sep 2008

Dell International Services, Hyderabad, India

Dell International Services (DIS) is a wholly owned division of Dell Inc. USA, which provides the supports and services to Dell’s business Market around the Globe. The services provided by DIS includes Customer Care, Technical Support, Dell Financial Services, Consumer, Small and Medium Business On Call Sales and Support (Dell Direct). Chat and E-mail Support.

• Assisted the UK and Ireland Consumer and Small Business IT Market. Interacting with the customers over the phone, identifying their needs and requirements

• Accomplished a reduction Sales Error Incidents for the Team to be less than 1.5% against the Floor average of less than 3.2%, and increasing the Rate of C-Sat and Purchase Experience to 94% against the floor average of 87%.

• Assisted Manager in directing a team of 12 people to decrease Sales Error Incidents and increase C-Sat

• Appointed to the Club of Excellence, reserved for top performers at the company and earned a Certificate in Customer Service Excellence three times.

ADDITIONAL WORK EXPERIENCE

Retail Sales Executive. Jan2009 – June 2009

Mo’s Mobiles, Melbourne, Australia

• Assisting Customers in identifying and analyzing their needs and requirements.

• Promoted the product/services and demonstrated the handsets provided by 3 Mobiles.

• Advised customers on the usage of the services.

• Manage Stock through ordering, shelving and maintaining displays.

Photo Lab Technician. Feb2011-June2011

Wal-Mart Store, Chicago, USA

• Assisting Customers in Photo Center with delivery and Photo Kiosk Operation.

• Maintenance of Photo Printers And Kiosks.

• Check and order Photo supplies such as Ink Toners and Photo Papers of different sizes.

• Assisting and Helping Associates in Electronics Center and Inventory.

EDUCATION

Bachelors in Arts (B.A) 2005

Osmania University, Hyderabad, India

Amongst the Top 20 University of India.

Diploma in Business

Chelsea International College, Melbourne, Australia.

Professional Development/Affiliations

• Certificate IV in Business from Chelsea International College, Melbourne, Australia.

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