Customer Service Manager

DONNA M. MASSI

* ******* *****, ********, ** ****9 401-***-****/ cell 401-***-****

OBJECTIVE:

Seeking long term challenging position. I work well with all levels of management, very organized and can multi-task and prioritize in fast pace environment. Experienced in various computer programs.

HISTORY:

2011-2010: Gem Mechanical Services, Lincoln, RI

Purchaser

Lenny Gemma (Owner) 401-***-****

2010-2003: Cranston Windustrial Co., Warwick, RI

Off./Acc. Manager

Jennifer Sweeney (Gen. Manager) 401-***-****

2003-1995: Trade Show Transportation, Inc., Wilmington, DE

Owner/Operator Driver / Accountant

Michael Massi (Owner) 508-***-****

1995-1981: Paul Arpin Van Lines, West Warwick, RI

Operations Data Manager

David Arpin (Vice Pres.) 401-***-****

JOB DUTIES:

- Accounts Payable - Accounts Receivable

- Record Keeping - Filing

- Customer Service - Workman Compensation/ Accident Claims

- Payroll - Scheduling/ Dispatching

- Purchasing - Inventory Control

- Billing - Data Entry

- Switchboard - Electronic Deposits

- Hiring/Firing - Problem Resolution

- Collections - Account Maintenance

EDUCATION:

RI College- Business Management

Modern Secretarial Business College - Accounting

Dales Carnegie Group - Customer Service Course

Self Management Course

Communications Course

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