Resume for Raza Akhter

Raza Akhter

**** **** ***** ***, **** *K Lisle, IL 60532 • 708-***-**** • **********@*****.***

PROFESSIONAL EXPERIENCE

Oracle Inc/Hyperion Solutions Westchester, IL

Senior Instructor/Consultant 10/05 – 10/08

• Led public, on-site and customized training (ILT and Virtual), maintaining evaluation scores above 90%

• Products included Web Analysis, Essbase database software, Business Intelligence tools (including Financial Reporting tools for relational and multi-dimensional DBs) and Data Relationship Management database synchronization tool. (see versions of software in Skills/Training section below)

• Subject Matter Expert for Data Relationship Management (DRM, formally MDM), Financial Reporting, and Web Analysis software (see versions in Skills/Training section below)

• Involved in Consulting/Implementation on all products listed as well as assisted on sales calls to demonstrate products to potential clients

Independent Contractor Chicago, IL

Help Desk Support Technician 4/01 – present

• High call taker, troubleshooting software and hardware ( Lotus Notes, VPN, SAP, MS Office, IBM and Dell)

• Involved in training of all new technicians on Help Desk procedures

• Created and maintained web-sites for small-businesses and individuals

Life Time Fitness Burr Ridge, IL

Membership Advisor/ Inside Sales 11/02 – 9/03

• Top sales person in seven of ten months, working closely with manager to expand sales strategy

• Generated corporate account leads through cold-calling, referrals and working with C-level decision makers

• Voluntarily developed and conducted training for new sales people

Personify, Inc. Chicago, IL

Pre-Sales Technical Engineer 1/01 – 4/01

• Provided technical expertise of enterprise, e-marketing software on in-person and conference sales calls

• Prepared and demonstrated working prototype and architecture chalk talks of software products to prospects

• Evaluated prospect needs for software product fit and conducted classroom training for new customer users

• Developed in-depth responses to prospect RFP’s and RFI’s

Inforte Corporation Chicago, IL

E-Business Consultant 6/99 – 8/00

• Designed and created web-sites using Vignette Story Server (Content Management), HTML and JavaScript

• Designed, configured and implemented Siebel 99 applications using Siebel Tools

• Analyzed client requirements, conducted demonstrations and led customer end user training

• Achieved Genesys CTI (Computer Telephony Integration) certification and implementation

Keane, Inc. Lisle, IL

Software Consultant 4/97 – 6/99

• Wrote code of COBOL and Assembler programs for Year 2000 compliance

• Queried and loaded DB2 database for testing and ran intensive unit and system tests of remediated programs

• Consulted on Y2K Client/Server compliance project involving surveys and phone campaigns

Zenith Electronics Corp. Melrose Park, IL

Process Engineer 2/96 – 5/97

• Developed and improved processes related to television and computer monitor tube production

• Analyzed broken television and monitor tubes using various fractology techniques

• Conducted quality audits of glass and chemicals from vendors

SKILLS AND TRAINING

Hyperion Web Analysis (4x,7x,9x); Hyperion Essbase (4x,7x,9x); Hyperion Financial Reports (4x,7x,9x), Hyperion Interactive Reporting (4x,7x,9x), Hyperion MDM/DRM (4x,7x,9x); Hyperion HFM and Planning (4x,7x,9x); Access, DB2, and SQL Databases; Assembler (Certified); COBOL II and MVS/JCL; HTML, TCL, JavaScript

EDUCATION

University of Illinois at Urbana-Champaign Champaign, IL

B.S. in Materials Science and Engineering with emphases in Ceramics and Bio-Engineering 9/90 – 5/95

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