Sr Business Analysis, Process work flows

Kathy Mozley

Ms. Mozley possesses over ** years of experience working as direct hire and / or consultant in the RUP Mentor arena for Federal, State and Commercial software and hardware development projects. She has extensive experience in organizing and managing program from inception through delivery to the customer and a broad background and understanding of software development methodology (Agile, Waterfall and Iterative). Ms. Mozley also has extensive experience in Agile and RUP / Waterfall Project Management in areas including Scrum Master, Program Management Team member from inception through delivery, Business Process Modeling and Management, Software Quality Assurance, CMM and RUP Mentoring, Requirements Definition and Management, Configuration Management & Change Management, Training, and Status Accounting. She has experience in Agile, RUP and CMMI Process and Implementation, Requirements Management, Software Quality Assurance (Process), Change Management, Rational Tool Implementation and Management, Rational RequisitePro (requirements management), Rational ClearQuest (Change Management), Rational Software Architect (use case modeling / activity diagrams), Rational Quality Manager (RQM), Rational Unified Process automation (including processes and procedures), Metrics Development, Team Building, Training and mentoring staff, Policy, Process and Procedure development and training. In several occasions / efforts has been a trusted advisor. She is an active member of the Requirements Discipline team provide expertise in developing the new process models for the requirements discipline and analysis.

CAREER EXPERIENCE

September 2010 to Present

Prime Therapeutics

Lead Business Analysis working with business area experts to document current business process flows (model) for a major development initiative. Reviewing current functional requirements to ensure they are clear and concise, easy to understand and are testable. Provide guidance to business team member on development of User Acceptance Test (UAT) Cases and Test Scenarios for use during UAT testing.

March 2010 to August

WellPoint Requirements Discipline team member

WellPoint HIPAA5010 and ICD10 encompass over 25+ projects and over 500 individuals each. As part of the HIPAA Center of Excellence (COE), Kathy aided with the roll out and mentoring of the several of Rational Suite of Tools (RequisitePro – Requirements Management, Rational Software Modeler Process and Requirement Modeling, and Rational Quality Manager - Testing), with main focus on RequisitePro. During this time, she worked closely with Program Management to determine Requirement Management needs, developed process and usage models for managing requirements using RequisitePro / ReqWeb. Ensured requirements are managed consistently across the programs. Developed and provided weekly webinars on ReqWeb usage, allowing for team / individual mentoring and group discussion on various ReqWeb activities. With the role out of RQM, Kathy is working closely with the Testing Team to ensure the transition from requirements gather using RequisitePro through to testing activities using RQM were seamless. She and the COE team provide mentoring session and training activities on an as needed basis and schedule webinars/live meetings. She continues to work closely with the testing leads for the project to ensure requirements are test, and all testing activities are captured in RQM. Her support activities have increased / expanded as the need for the usage model and new requirements discipline has been rolled out to WellPoint.

As part of the Requirements Discipline team, Kathy has been a leader in developing the Standard Operating procedures for Requirement Management and RequisitePro usage model. She is maintains a key role for in the Requirements disciple and is a active advisor to may development initiatives and programs.

October 2009 – March 2010

FDIC

Senior Consultant providing Requirements Management (RM) mentoring, and Business Analysis activities for program and project for the development of replacement a legacy systems. Working closely with program and project team members to understand the needs of the customer and develop the appropriate RUP inception deliverables.

Worked closely with the Business team to develop a Business Analysis Framework (pictorial view using swim lanes methodology) to view of the business process both current and future states. Assisted with the development of program level “framework” process / procedures, Requirements Management Plan, RequisitePro usage at a program level, project and program level change management. Program vs. project RM activities mentoring. Redefined the RequisitePro usage for Programs with many project, to better utilize and manage “Global” (Program level) requirement as well as Project level requirements. Provide mentoring on the various Rational tools including RequisitePro (7.0), RQM, and Rational Software Architect (RSA).

November 2008 – October 2009

NobleStar Systems Corporation

NobleStar was a solutions provider company and an IBM Partner. While with Noblestar Kathy was a key / lead for many of Noblestar’s clients. Many of her engagements were partnered with or through IBM. Kathy was involved with the following engagements.

FAA

Trusted Advisor to both FAA and Contract partners to prove understanding of Legacy and Current requirements. Aided in the selection of a requirements management tools. Trained and Mentor staff on requirements management activities including: gathering requirements, tools usage (IBM DOORS and IBM RequisitePro). Developed a working Requirements Management Plan and procedures to various teams (external to the requirements team) that interacted with requirements management tools and team members.

This was a work from home assignment, used various “webnair” tools for training activities, and participated in conference via web conferencing and phone. Remote access was required for this assignment.

• Sr Consultant providing understanding of Requirements Management, process procedures

• Developed and implemented Requirements Management Tool selection plan

• Developed Trained and Mentor tools on Requirement types, RM tool usage, understanding of Legacy requirements

Thelas Communication

Senior Consultant

• Reviewed and evaluation /recommendation of usage of RequisitePro

• Accessed current software and hardware requirements management activities

• Developed and presented to senior management recommendation for improvement of current requirement gather and requirement management activities, including the usage of RequisitePro.

August 2008 – November 2008

Blue Shield of California (EmeriCon)

Kathy provided Business Process Mapping using WebShpere Business Modeler and Requirement Management using RequisitePro. Interacted with end users to map and better understanding of current work process flows future state flow for deployment of FACETS integrated systems.

• Mapped current and futures state process flow

• Review and document step of flow to create Standard Operation Procedures

• Mentor Client staff on various aspect of RUP

• Requirements Management using RequisitePro

• Developed Client specific RM training on Requirement’s Management

• Developed RequisitePro

February 2006 – July 2008

Noblestar Systems Corporation

May 2008 – June 2008

Synacor

• Sr Consultant Business Analysis

• Access current software development practices and processes with understanding of moving toward RUP/CMMI

• Managed implementation of Rational RequisitePro, ClearQuest, and ClearCase.

o Used Visio to map current business process

o Used Visio transformed process steps into tools usage model

• Managed implementation project

o Assessed current business processes,

o Developed tool specific process flows and tools applications (requirements, fields, etc)

Developed training material and trained staff on new processes and the usage of the tools for each process (Requirements management, enhancement and defect management,)

March 2008 – April 2008

College Board

• Mentor to Project Management on RUP best practices

• Mentored and Trained with Project Business Analysis on requirements gathering and management

• Trained staff on the usage of Rational RequisitePro

July 2007 – Feb 2008

Fiserve

• Worked with program / project staff to develop best practices for gathering and managing requirements using RUP methodology

• Developed RequisitePro usage model, developed and provided tailored training on RequisitePro usage

• Developed Fiserv RUP job description and career progress path

• Developed Fiserv RUP – global Requirements Management Plan to be used by RUP based projects

• Performed GAP analysis of Fiserv current development practices vs RUP practices as tailored for Fiserv

• Aided in developing CMMI / RUP SAS70 audit process

• Developed and delivered various presentation (Lunch & Learn) based on RUP Requirement gather activities

• Implemented and Provided training to client on usage of Rational Method Composer

• Used Visio to map current / as is process models

February 2007 – June 2007

Regence Blue Cross Blue Shield

• Senior Consultant and advisor to Enterprise Program Management Office for the adoption of Requirements Management for a major software development program

• Worked with program / project staff to develop best practices for gathering and managing requirements (keeping within Regence methodology) using RequisitePro

• Developed and implemented requirement management planning and activities including; development of Requirements Management Plan for the program, requirements management activities (modeling futures state and gathering requirements, managing requirement, implementing requirements change management. Implementation (installing configuring and training of Rational RequisitePro and Webshpere Business Modeler.

• Worked closely with programs and project management to develop usage model and training Rational’s tools (RequisitePro, ClearQuest, and WebSphere Business Modeler) roll out to 3 pilot projects and other non EPMO projects

• Major activities included: Vision for: Requirements Management, RequisitePro / WebSphere Business Modeler roll out and usage, Global Requirements Management Plan (or used as a template) to be used by all programs or projects, coordinating training activities and delivering training for all Rational tools.

• Worked closely with organization to review current usage and develop new usage model of ClearQuest to better utilization, provide seamless coordination of requirements change management, and develop processes that allowed for intersecting programs and project to understand the impact of changes.

August 2006 – January 2007

Guardian Life Insurance Company

• Trusted advisor to PMO for the adoption of RUP with in a complex software development arena.

• Key in implementing requirement management plan and activities including; development of Global Requirements Management Plan, requirements management activities (gathering and managing requirements, requirement change management and Rational RequisitePro.

• Developed and implemented Change Management process and ClearQuest usage model.

• Worked closely with programs and project management to develop training and Rational tools (RequisitePro, ClearQuest, and Test Manager) roll out plans.

• Major activities included: Vision for RequisitePro roll out and usage, Global Requirements Management Plan (or used as a template) to be used by all programs or projects, coordinating training activities and delivering training for all Rational tools.

• Mapped Requirement gather process using Vision for usage with Rational Method Composer

June 2006 – August 2006

Medco Insurance Company

• Managing Consultant – Implementation of RequisitePro with large insurance company using CMMI Best Practices for software development activities (proof of concept for using RequisitePro vs other tools).

• Assessed current requirement management activities to develop Vision for Implementation of RequisitePro

• Extended the pilot project to include better understanding of current SDLC environment

• Worked closely with team to develop appropriate usage model of RequisitePro in current environment

• During deployment of RequisitePro, provide customized training on setup, and usage

April 2006 – June 2006

Well Fargo Banking

• Managing Consult & Trusted advisor to software development department of a large financial company. Lead the effort for implementation of Requirements Management and RequisitePro for a complex system.

• Worked closely with staff to review the current managing requirements system and developing implementation of RequisitePro to meet their needs.

• Activities included:

o Review of current requirements management system

o Developed RequisitePro implementation to meet deployment criteria (all criteria met)

• Leveraged industry best practices to development new requirements management activities

• This was a work from home assignment. Utilized “Webex” to conference with customer

June 2005 – January 2006

Veterans Administration

Multi-facetted position with emphasis on IBM’s Rational Unified Process (RUP) and Rations Tools. As Software Material Expert (SME) for RUP and the Rational tools duties include:

• Providing strong knowledge of RUP for software development projects.

• Lead trainer with responsibilities including

o Creating training materials that proved “basic” skills set for the use of RequisitePro, ClearCase, ClearQuest, and Test Manager

o Presenting training in person and via the internet

• Mentoring projects as needed on RUP

• Lead for Requirements Management task Force – developing framework for enterprise requirement management and processes

• Lead for the Test Management Tool Task Force focusing testing process and procedures and the use of the Rational Tools relating to requirements

• Strong knowledge of CMMI methodology and how it interfaces the RUP

• Aid in the CMMI self audit, prepare to move toward CMMI levels 1 and 2

February 2005 – June 2005

Chemical Abstracts Service (CAS)

• Requirements Analysis – Train requirement staff on the use of Use Case for identifying requirements; type of requirements; and requirements management. Mentoring included: requirement solicitation, documentation and define type of requirements. Used Visio to “model” business work flow and mapping it to the Use Case Requirements.

• Project Management and SW Lead – training included planning for project startup, staffing, understand risk, milestones, understanding iterative approach, how to each iteration activates.

• QA (Test Management) activities included writing and implemented the divisions “Master Test Plan” that covered all programs and projects in the division (also, implemented Defect Tracking, Test Cases and Planning Test activities.)

• CAS was in the initial phase of implementing RUP. Mentored several programs and project on all aspects of RUP (Iterative development and planning, staffing, usage of staff for multiple projects, risk management, change management for project deliverables as well as needed process and procedure). Mentoring activities included; training on activities associated with each phase, understanding an iterations, how to planning for each phase and iteration, writing and implementing process and procedure to support a phased approach. Worked closely with management to move the organization to an iterative approach for software development.

September 2004 – February 2005

All State Insurance

Provided CMM coaching and support for rollout of CMM level 2 Key Practices Areas (KPA). Assisted in driving the development and implementation of the Division’s Project Management Office Plan (PMO plan) and Department Management Plan. Provide support / mentoring to multiple programs and projects on the PMO Plan and related activities. Provided training to project staff on new task discussed in the PMO Plan. Developed and train program team members of Project Management activities including: Project Management, Risk Management, Status Report, and Software Testing. Helped project teams understand the new development methodology and how it affects the project and individuals. This was a hands on environment! Lots of activities and growth!

Areas of expertise include: Project Management, technical leadership, CMM Coaching, and develop tools to be used for CMM Governance. Assisted in preparation of Assessment

April 2004 – September 2004

State of Ohio SACWIS

Worked with both State of Ohio staff and DRC Business Analysis staff to develop Need Statements and Use Cases for Ohio’s SACWIS project. Revised the Software Requirement Management Plan to meet project needs to manage requirement during the software development activities. Implemented the use of RequisitePro to manage requirements and Use Case Documentation. Developed and train all staff on the use of RequisitePro.

February 2004 – April 2004

Cigna

Project Manager for Cigna’s on going process to manage the conversion of GUI and Custom Code migration from third party owned software to Cigna owned software. Involved in the day to day activities of planning, scheduling, staffing and implementing the migration activities from delivery of source code to certification of the delivered code. This was a fast moving project with a short turn around.

September 2003 – December 2003

Capital One

Working with the Enterprise Configuration Management department to define Policy, Process and Procedures to be used in obtaining SEI CMM level II. Involved with writing, training and implementing level II procedures thought out the organization. Working with many different groups to implement best practice process using the Rational Tool. Highly involved with development of new scheme and business rules for ClearQuest both web base ClearQuest and desk top application. Lead on Configuration Management audits.

May 2003 – September 2003

State of Georgia, Safe Futures Project

Part of GovConnect’s re-engineering team working for the State of Georgia on ‘Proof of Concept’ Safe Futures Project for the Georgia SACWIS initiative. ‘Proof of Concept’ team was tasked with reviewing current business model (including business practices, process and tools), developing new model, business practices and process, developing and delivering training and mentoring staff (in selected counties) on new business model.

Responsibilities include developing current and new model way of “doing business”, interviewing business staff, developing and training business staff on new models “team approach” (instead of individuals working alone), and training on new model. On-going monitoring will include requirement gathering for the development of the new software that will replace the current paper driven way of doing business.

July 2000 – May 2003

State of Florida, SACWIS Project

Software Quality/Configuration Manager (Part of the Project Management Team) for rapid development and delivery of HomeSafenet Project (Web based - SACWIS initiative for Florida). Required understanding of Object Oriented development for web applications (rapid development methodology), Requirements and Use Cases, unit and system testing and change request management activities. Liaison between customer SMEs and development staff. Team with customer to develop product - end user understanding of new web application and training materials.

Developed project’s Configuration Management Plan, CM Process / Procedures and trained staff on CM methods, to meet CMM level II KPA for SQA/SCM. Developed process and procedures for Change Management that included enhancement, defects and customer/user issues tracking. Managed Requirement and all release baseline elements. Part of the Rational Enterprise Tool Suite implementation team that managed the configuration of RequisitePro, ClearQuest, ClearCase and Test Manager tools, user access, email rules. Developed and delivered training on project tools including: RequisitePro (requirements), ClearQuest (change management - web and desk top tools) and ClearCase (code and document management). Developed and maintained project wide Rational ClearQuest Queries, Charts and Report (reports using Crystal Reports). Member of project’s Process Improvement Team. Developed and delivered SEI CMM orientation to project staff as required.

December 1998 – June 2000

Marconi Communications

Quality Assurance and Source Code Manager for rapid development and delivery of telephony project (international development). Assisted in creation of Change Management Boards at development and test level life cycles. Developed and provided periodic and on demand, Change Management and Release Management reports. Developed and maintained metrics of project Change Management activities. Supported CM tool administration, installation, and setup of new users on CM tool (Rational Tools – RequisitePro, ClearQuest, ClearCase and PVCS products). Provided training on tools/process functionality within Software Development life cycle. Actively participated in the development of SCM process and procedures. Actively reviewed and aided in the restructuring of exciting process and procedures. Member of the Process Improvement team maintaining CMM level III organization.

July 1997 – December 1998

BellSouth Symphony Alliance

Software Quality Assurance Lead (SQA) for EIO-Encore Program. Assisted in development and implementation of all CMM level II SCM policies, processes and procedures. Assisted in creation of Change Management Boards. Responsible for mentoring project personnel on SQA/SCM practices. Supported CM tool administration, installation, and setup of new users on CM tool (CMVC). Provided training on tools/process functionality within CM framework. Special activities included coordination and point of contact for external project audits. Also responsible for Productivity Index and Function Point analysis gathering. Mentoring on general SEI process and procedures for level 2.

July 1996 – July 1997

FMC/United Defense Limited Partnership (UDLP)

SQA Lead Engineer for Crusader within the UDLP organization, including policies, plans processes and procedures, and major software program. Coordinated, and trained employees for effective usage of the newly developed processes and procedures. Worked with senior management for continuous process improvement via overseeing, mentoring, training, and goal of SEI level III. Active member of Software Process Improvement Group (SPIG).

June 1992 – July 1996

Science Application International Corporation (SAIC)

Responsible for all Configuration Management activities for a multi-site and multiple Delivery Orders contract. Chair of Configuration Control Board (CCB). Developed and maintained the databases for Configuration Management Documentation and Reference Libraries and established automated procedures. Tracked and monitored equipment, hardware, and software. Developed and controlled Drawing Numbers database. Active member of Software Process Improvement Group. Member of working group tasked with determining - software and computer tool sets. Responsible for SCM KPA inputs to help organization achieve Level II and III rating. Responsible for configuration control and distribution of policies and procedures.

CERTIFICATIONS

Certified Scrum Master

PROFESSIONAL ASSOCIATIONS

Rational User Groups

Tools

MS Windows, MS Office, MS Project, Rational Tool Suite (Rational RequisitePro, Rational ClearQuest, Rational ClearCase, Rational Quality Manager, Rational Software Architect)

EDUCATION

Orlando Collage (New name Everest University)

Bachelor of Science Information Management

Bachelor of Science Marketing

TRAINING

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