Resume

Heather Anne Chapin

**** **** ***** **. *

Atlanta, GA 30339

336-***-****

*******.******@*****.***

PROFILE

Highly motivated team player possessing the ability to solve problems and address complex issues. Can communicate effectively with all levels of organization

EDUCATION

Appalachian State University, Boone, North Carolina

Bachelor of Science Degree, Broadcasting/Electronic Media

Minor in Psychology

EXPERIENCE

Banana Republic, Atlanta, Georgia, September 2007-Present

Sales and Support

• Responsible for generating sales by engaging and connecting with each customer to provide service

• Utilize product knowledge to educate and inform customers

• Provide variety of operational activities such as merchandise display, cash wrap procedure and more.

Learning Technology Services, Boone, North Carolina, July 2005-May 2007

Control Room and Media Specialist

• Setting up audio and video for satellite conferences

• In charge of playbacks on channels broadcast on campus and Boone, NC

• In charge of making campus power point displays on campus channels

• Making sure all equipment in control room is working properly and trouble shooting problems

Homeq Servicing, Boone, North Carolina, August 2004-April 2005

Collections Specialist

• Contacting customers by telephone to collect payments on past due accounts using professional objectives

• Researching accounts to assist customers with their concerns and questions about their mortgage

• Dealing with a fast paced environment to get as many accounts current on payments as possible

• Advising customers of consequences, due dates, options they have with the company, as well as focusing on being professional

Wilkes Family YMCA, Wilkesboro, North Carolina, March 2002- August 2005

Membership and Programs Specialist, Swim Instructor

• Evaluating membership applications for monthly quotas

• Assisting members with answers to questions and concerns related to YMCA

• Putting together departmental presentations for YMCA board meetings

• Helping members reach goals to lose weight, tone, gain positive self concept of themselves while feeling comfortable in a fun environment

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