Project Manager Management
Resume:
Mike Treleaven
Arlington Heights, IL *****
nqft2t@r.postjobfree.com
PROFESSIONAL SUMMARY
Results-oriented PMP certified Project Manager with extensive experience in the insurance and transportation industries. Excel at leading large, matrixed software development teams composed of onshore and offshore resources. Focused on quality, teamwork, and customer satisfaction. Proactively manage project risks/issues while controlling cost. Organized, self-starter able to deliver with minimal supervision. Committed to continuous process improvement. Strong motivator of the project team, sustaining high levels of productivity to meet challenging goals.
Areas of expertise include:
• Risk / Issue Management • Program / Portfolio Management
• Project Team Leadership • Project Cost Control
• Customer Satisfaction • Process Improvement / Best practices
EXPERIENCE
Allstate Insurance Company, Northbrook, IL 2000-2010
Manager
• Managed a team of 8 project managers engaged in the delivery of compliance and discretionary projects.
• Controlled project intake and project manager capacity in a Client facing role. Served as escalation and resolution point for all project issues.
• Developed MS Access project database for capacity planning and optimized project manager utilization based on objective capacity reports.
• Mentored project managers on project management best practices. Organized PMP study group to develop project management proficiency as a team. Conducted quarterly performance reviews / documented action plans to improve performance.
Program Manager
• As part of a new centralized Compliance Delivery organization, consolidated portfolio management processes for Allstate Encompass, Marketing, and Commercial company brands.
• Managed Compliance Project Program. Accountable for overall program status, budget, and issue resolution for 6 regions. Managed portfolio budgets for multiple brands, proactively worked to prevent cost overruns.
• Accountable for the facilitation and resolution of capacity issues within project sub-teams. Worked with QA teams to develop efficient, cost effective testing efforts.
• Participated in daily project status meetings, proactively monitored project risks/issues and spend.
• Responsible for project management division monthly financial report-out to senior management, providing overview of estimate versus actual spend; program health and projections for future performance.
• Mentored project managers on fundamentals of scope, risk/issue, and budget management. Produced post-project performance reviews for project managers within my program.
Project Manager
• Project Manager for a Process Improvement Initiative to consolidate project management processes and establish best practices for 3 business units.
• Created a collaborative best practice website, enabling project managers to enhance current processes in a Wikipedia-like format.
• Program Manager for Allstate Speed-to-Market initiative; collaborative effort between Business and Technology to streamline process from Business ideation to Technology delivery. Partnered with Business to develop optimum processes for delivering countrywide technology projects, resulting in a 50% reduction in project timelines. Facilitated quarterly Speed-to-Market report-out to vice-president and staff.
• Overall project manager for numerous compliance and discretionary projects. Interfaced with Business Client, onshore and offshore developers.
• Project Manager / CMM Lead – led division through all research, documentation, verification, and training to achieve CMM Level 2 certification.
Maxim Group, Rosemont, IL 1998-2000
Consultant – Project Manager at Allstate
• Collaborated with Business Client to develop functional design requirements for a Commercial Insurance system rewrite.
• As project manager for new system development, facilitated all design/code inspections, and performed test result verification with a project team composed on in-house and offshore developers/testers. Maintained all project documentation.
• Partnered with Business and Systems Analysts to develop functional requirements for a new user interface, which reduced Agency input and increased productivity. Performed usability evaluation for Business Client.
CNA, Chicago, IL 1997-1998
Consultant - Business Analyst
• As a consultant, worked with Business Client to develop system requirements for an Agency certification system re-write.
• Performed cost-benefit analysis of currently available Agency software, and provided summary of feasibility to senior management.
• Developed enhancements to Agency system user interface to streamline data-entry and reporting
EDUCATION
Loyola University of Chicago – BA Degree in Psychology
CERTIFICATIONS
PMP – Project Management Professional - PMI Certified
ADDITIONAL TRAINING
CMM - Capability Maturity Model
Six Sigma Concepts
PMBOK / PMP Test Prep Course
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