Customer Service Manager

Be the change in the world you want to see. Gandhi

Cayla Wilson 479-***-**** ********@*****.***

Recruitment: Admissions recruiter, successfully recruiting students

Focus on retention and completion, counseling students

Management: Over 15 years of direct supervision

Managed successfully new employee recruitment

Human Resources

Creative Problem Solving

Excellent Customer Service Skills

Marketing: Public Speaking, Media Press Kits, Event planning

Administrative: Office Coordinator /Manager

Computer skills, Outlook, Excel Power Point & Word

Multi-line phone skills, Importing, exporting data

Education: UALR, Little Rock AR Interior Design

University of Arkansas, Fayetteville, AR

Community Volunteer: Seven Hills Homeless Shelter & Fayetteville Battered Women’s Shelter.

Employment Experience:

Blue Cliff College – Admissions Representative

Guiding students through the enrollment process. Providing information, and tours. Scheduling appointments with directors and faculty as needed. Speaking at career fairs and high schools as a representative of the school. Counseling students when they have issues

Allstate Insurance - Office Manager

Managed busy insurance office with over 400 clients. Collecting and payment posting. Giving quotes and establishing personal relations. Possessing claims. Marketing & Sales. Dealing with upset clients when they had issues, making sure their needs were met in a timely manor.

Fayetteville Chamber of Commerce - Director of First Impressions

In this position I was the first point of contact for all sales and chamber members.

Setting committee meetings and planning chamber events. Being knowledgeable on all aspects of the city’s functions and from entertainment to political issues. Social networking and building relationships with in the community.

Fayetteville Family Practice – Executive Administrative Assistant

Greeting patient’s and setting up appointments. Insurance claims, Medicare & Medicaid. Medical records request, setting up new patients’ accounts, collections, scheduling surgeries, Taking care of Doctor’s personal transactions.

My background also consists of, extensive art classes teaching art as a substituent to elementary and high school students. I also owned my Interior & Floral Design Business.

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