Customer Service Manager

Lance A. Phillips

*** ****** ***** ****, ******, KY 42071

270-***-**** / ******@*****.***

Objective

Seeking a position where my fast-learning, outgoing personality and positive attitude allows me to utilize my accounting and management skills and my customer service background in order to serve the business and the community. Looking to relocate to the Nashville area in order to grow my family and career.

Education

Western Kentucky University – Bowling Green, KY

B.S., Accounting, May 2011

Skills and Abilities

• Interpersonal skills – Able to collaborate well with co-workers and supervisors and accept constructive criticism, has ability to coach coworkers and helps them to achieve their best work.

• Flexibility – Willing to try new things and do what it takes to achieve the best, highest quality output.

• Attention to Detail – Quality, complete, orderly, on time work is first and foremost.

• Hardworking – Worked 30+ hours/week through high school, graduated in top 15% of class and 40+ hours/week in college while accomplishing other activities achieving above-average grades.

• Customer Service – 8 years public interaction experience, established high customer retention and low complaint rates.

• Reliable – Excellent attendance record; trusted with managerial tasks at young age, able to take on a number of concurrent projects

• Problem Solving – doesn’t allow problems to overwhelm, takes a calm, systematic approach to issues and handles them without stress

• Trainable – Seeking future masters degree and CPA certificate, picks up on new tasks and ideas easily

• Technology – Excels at tasks involving computers with proficiency in Microsoft and Apple suites of software, the “go-to guy” when problems arise with technology

Work History

Zaxby’s – Murray, Kentucky – July 2011 – Present

Restaurant General Manager

Zaxby’s – Franklin, Kentucky - November 2007 – July 2011

Assistant Manager

Duties:

• Inventory Management – ordering, forecasting usages, and managing 250 inventory items

• Personnel Management – recruiting, conducting reviews, scheduling, termination, delegation of tasks – ensuring crew is the best it can be by coaching and developing team

• Time Management – multi-tasking, watching over multiple areas, ensuring schedules were adhered to, completed duties on time,

• Build Relationships with Customers – both in store and in the community

• Communicate and Implement New Ideas – implementation of my ideas as wells as those above and below me

• Process and forecast sales and labor data and use that information to stay on budget

• Monitor day to day business activities while preserving the budget, forecasts, and net income

• Develop the business in a new market using advertising, PR, social media

Pizza Hut – Franklin, Kentucky - August 2004 – November 2007

Shift Manager

Duties:

• Personnel Management

• Monitor Day to Day Business Activities, including opening and closing the store

• Trusted with Cash Management and Daily Bank Deposits

• Fostered Customer Relationships

• Enforce Policies and Procedures Amongst Crew

References and Further Data Available Upon Request

Contact this candidate