Customer Service Sales

STEVEN L. MATHEWS

Golden CO *****

Ph. – 281-***-**** Email - *******.*****@*****.***

DIRECTOR OF IT

Global IT Operations//Manufacturing/Sales/Distribution/Healthcare

Visionary, solutions-driven IT Executive with over 25 years of extensive hands-on background leading organizations through strategic and cultural changes resulting in improved quality delivery and customer service. Successfully drives the planning, architecture, deployment, and management of IT operations, applications, and infrastructure, across e-Commerce, Middleware and Back Office platforms including Internet, Data warehousing and Legacy initiatives.

Leverage wide ranging talents in computer technology and staff leadership, to effectively manage organizational change, mitigate risk, infuse new ideas, and provide project deliverables on-time and within budget.

Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of C-level executives, staff, strategic partners, and international clientele.

Solid record of achievement building and aligning IT organizations with strategic business objectives to achieve dramatic bottom-line results.

Persuasive communicator with expertise driving decision making processes and achieving stakeholder buy-in for major, multimillion-dollar projects.

KEY COMPETENCIES

Strategic/Tactical Planning Negotiations/Procurement Process Re-engineering

Large Scale Budget Management Leadership/Mentoring Enterprise Resource Planning

Contract Development/Negotiation Relationship Building Contract Negotiation

Support Coordination Operations Management Organizational Development

Vendor Selection/Relations SDLC Planning/Management Project/Program Management

PROFESSIONAL EXPERIENCE

CATHOLIC HEALTH INITIATIVES, (CHI) AUG. 2008 – FEB. 2009

Interim Director, Information Technology Services (ITS) thru Korn Ferry, Intl.

Manages ITS Department for Good Samaritan Hospital in Kearney, NE. while interviewing candidates to fill the position as a permanent FTE.

Oversee technical architecture, infrastructure and applications development/support.

Work with ITS Directors in the region that included 5 locations to develop a regional approach to ITS.

Manage applications support for Lawson, Meditech, ChartMaxx and McKesson PACs system.

Leads the IT steering council in establishing ITS project priorities for the hospital.

Develop and refine processes related to, reporting and prioritizing of ITS work.

IT Management Consulting JAN. 2006 – AUG. 2008

Working with small businesses in both California and Colorado to update current and determine future IT needs including IT infrastructure as well as potential ERP solutions.

Worked with a client in Denver to find a suitable vendor to outsource their infrastructure maintenance and support. This will include preparing both an RFI & RFP of current environment that will be used to evaluate and select an outsource provider.

E. & J. GALLO WINERY – Modesto, CA AUG. 1995 – SEP. 2005

U.S. leader in the manufacturing, sales, distribution and global export of wine products with 4600+ employees and 50% yearly growth rate.

Director, International Information Services (2000 – 2004)

Successfully realized global initiatives, providing growth to the international business market at double-digit rates. Implemented shared, outsourced, and captive modeling in formulating best practice solutions. Built technology groups, providing business analysis and reporting functions in the U.S., Europe, Asia, Canada, and Latin America. Designed and implemented global infrastructure and leveraged information systems to effectively re-engineer business processes.

Key Accomplishments

Established the international information system organization that included personnel in the U.S., U.K., Germany, and Japan, with an annual operating budget of $4M and capital budget of $2M.

Oversaw global ERP systems and the implementation of Sales Order Processing, AR, AP, GL, and Inventory Management modules.

Provided multi-currency consolidated financial reporting utilizing Cognos financial reporting tool and standardized global accounting in collaboration with the international and corporate finance departments.

Built annual budgeting and forecasting application for the international business unit using Hyperion Essbase.

Developed and nurtured vendor relationships, including global outsourcing contracts, extending the U.S. help desk, PC, application, and server support model to each international region.

Spearheaded development of data warehousing using Microsoft SQLServer with automated interfaces to ERP systems in the U.S., Europe, and Asia.

Migrated WAN from frame relay to VPN technologies via internet and provided global extension.

Negotiated vendor contracts for telecommunications services and support for voice and data, implemented global video conferencing with the network backbone and piloted VoIP in Europe and Asia, eliminating international long distance charges resulting in an annual $50k - $70k per regional office cost savings.

Developed a mentoring and training program which provided Microsoft and Cisco training/certification. This resulted in vastly improved global network architecture with increased stability.

Director, Network Architecture and Telecommunications (Corporate I.S.) (1998 – 2000)

Managed enterprise network and telecommunication teams, driving the development of global network and telecommunications sites with an enterprise capital and expense budget of $10M.

Key Accomplishments

Designed and deployed the global wide area network utilizing both frame relay and the internet allowing global LAN utilization of the headquarters ERP and email systems.

Developed unified global network and telecommunication strategy, deploying standard voice telecommunications hardware and voice mail throughout 20 domestic and 5 international locations and successfully negotiating global service contracts.

Developed an Internet technology strategy for e-Commerce reducing the costs of prior VAN and allowing direct connection with clients and vendors.

Director, Technology (Corporate I.S.) (1996 – 1998)

Oversaw technical architecture and infrastructure, managing a team of 50 professionals with 5 direct reports in a desktop support, network support, database administration, and data security capacity. Managed data security for applications, data center, and network infrastructure.

Key Accomplishments

Established network design and support department, recruiting a staff of 12, deploying network standards for PCs, servers, and electronics, and deploying enterprise email system (Microsoft Exchange with the Outlook client).

Led the effort to outsource U.S. help desk, PC, and server support realizing a savings of $200k per year.

Developed remote user network access strategy utilizing VPN technologies, and a database strategy to consolidate multiple platforms.

Coordinated efforts with an outside consulting firm to develop a three year IT strategy.

Manager, Supply Chain Technology Team (1995 – 1996)

Worked with cross-functional teams throughout the business to evaluate and select an ERP system for the Gallo enterprise.

RELIABILITY INCORPORATED – Houston, Texas NOV. 1987 – AUG. 1995

Global electronics manufacturing and service company.

CIO

Managed IT development & operations, driving the design, development, and support of software for the corporate facility and the world-wide manufacturing facilities in the U.S., Ireland, Singapore, and Costa Rica. Managed global operating and capital expenditures budget of $500k and capital budget of $100k annually. Established vendor agreements/contracts for all IT services and support.

Key Accomplishments

Created an IT steering committee to approve and prioritize projects and budgets, developed and executed all strategies.

Collaborated with business leaders to evaluate, propose, and coordinate the implementation of both hardware and software solutions based on business requirements.

Converted batch processing of daily transactions to online entry, validation, and posting of those transactions providing real-time transaction updates.

Developed an online sales order entry system providing real-time transaction updates and quicker turnaround of orders resulting in a shipping reduction of customer orders to five days.

Migrated in-house developed mainframe applications to the first fully integrated ERP system.

Installed first corporate LAN and later extended it to a global WAN.

SUMMARY OF TECHNICAL ENVIRONMENTS

Hardware Platforms

• IBM AS400, IBM RS6000, HP9000, Digital VAX/VMS, IBM Mainframes, Unisys Mainframes

Network Environments

• NT server, Windows 2000 and 2003 Server, Exchange server SQL Server, WINS, DNS, DHCP

• Microsoft Suite of tools: Word, Excel, Powerpoint, Project, Access

ERP, Reporting tools, & Data Base Environments

• JD Edwards (ERP system), Hyperion (Financial Consolidations), Cognos (Financial reporting), Essbase ( Data warehousing & reporting tools), Oracle ( Data warehousing & reporting tools)

• Relational database reporting tools, Cobol, RPG, Assembly, Fortran

• Symix ( ERP system implementation)

Networking & Telecommunications

• Internet-VPN, VoIP, Frame Relay, Satellite, Lease line, Packet networks and Dialup

• Notel PBX’s, Cisco routers & switches

E-Commerce

• EDI Translator, Standards and Formats in the U.S., Europe and Asia

Healthcare applications

• Meditech, Lawson financials, ChartMaxx and McKesson PACs system

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