Sales Customer Service

YVONNE TERRY

*** **** ******, ***. ***, Bronx, NY,10463

Phone: 646-***-**** • Email: ******.*******@*****.***

OBJECTIVE: To secure position that utilizes and expand my education and hands-on experiences to strengthen a facility’s operations, that seeks and reward results.

SKILLS & QUALIFICATIONS:

• Windows 2007/XP; Microsoft Word, Excel, and PowerPoint

• Aseptic Techniques, Specimen Collection (Finger Puncture, Phlebotomy, and Urinalysis)

• Medical Office Administration

• EKG, CPR, Vital Signs, and Visual Acuity Examination

• Clinical Office Procedures

• Anatomy, Physiology, Pharmacology, and Microbiology

• Medical Manager 10.0, Medisoft, and Medcine

• Medical Terminology, and Medical Emergencies

• HCPCS, ICD-9, and CPT-4 Coding

• Type 55 wpm

EDUCATION:

06/09-09/10 ASA Institute – The College for Excellence New York, NY

Medical Assisting Associate’s Degree

HIPAA & CPR Certified

EXPERIENCE:

06/09-10/10 The Office of Dr. Baker Bronx, NY

Medical Assistant (Intern)

• Assisted 40+ patients per day with pre- and post-examination protocol: measured and recorded vitals; set up blood work/phlebotomy, urinalysis, EKG’s, stress tests, and Doppler tests; took patients’ histories, scheduled follow-up appointments, and updated records.

• Conducted blood tests for transfusion purposes and performed blood counts.

• Analyzed laboratory findings to check the accuracy of the results.

• Provided technical information about test results to physicians, family members and researchers.

• Set up, cleaned, and maintain laboratory equipment.

• Filed PT charts as well as scheduled appointments.

• Performed various medical billing jobs such as following up with insurance companies.

08/06-02/09 Famous Footwear New York, NY

Sales Associate / Cashier

• Provided friendly and courteous customer service on a daily basis.

• Described merchandise and explained use, operation, and care of merchandise to customers.

• Computed sales prices, total purchases and received and process cash or credit payment.

• Answered questions regarding the store and its merchandise.

• Prepared sales slips or sales contracts.

• Maintained records related to sales.

07/05-06/06 Eastside House Settlement- Millbrook Community Center Bronx, NY

Group Leader

• Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, prepared for academic or occupational tests.

• Teach students study skills, note-taking skills, and test-taking strategies.

• Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals.

REFERENCES: Available upon request

Contact this candidate