Manager Service
Resume:
Graham Huke
San Antonio, Tx 78240
npzoc4@r.postjobfree.com
Summary
I have strong management expertise for over 4 years. I have worked over 10 years as a barista. I have worked in hotels as a on call banquet bartender. I have experience and am looking for that one place that will help me help them..
Work Experience
Tech Support
11/2011- Present Pace/AT&T, San Antonio, TX
Providing the best Sound of Service to our customers
Taking in Bound calls while helping customers get a speedy resolution
Floor Manager
02/2009- 07/2011 Sweetish Hill Bakery, Austin, TX
Managing both customer and employee issues to the point of resolution
Overseeing ten employees and working closely with each for a productive and healthy environment for both employees and customers
Settling and accounting for the cash flow each shift
Working daily tasks in the kitchen including food preparation and catering events
Mac Expert
10/2008-12/08 Apple Computers, Austin, TX
Took in-bound calls to help clients get the complete solution
Recognized for excellent and quick client service with the Power Hour Award
Floor Manager
9/2006 – 2/2008 Sweetish Hill Bakery, Austin, TX
Created weekly schedules for all employees
Settled cash flow and drawer each shift
Worked daily kitchen tasks
Associate Trainer
1/2004 - 6/2005 Panera Bread, Champaign, Illinois
Trained all new associates in all areas of the restaurant
Assisted in managing restaurant including prep work
Teacher
4/2001 - 1/2004 Open Door Preschool, Austin, TX
Made lesson plans, created activities, and planned field trips
Provided a safe learning environment for children to grow
Worked with and contributed to the development of many special needs children
Education
Westlake High, Austin, TX
General Studies
Texas School of Bartenders, Austin, TX
Compleed & Recieved certificate
Lauterstein-Conway Massage, Austin, TX
250 hours Swedish Massage
Skills
10 Key proficiency * Master Barista * Multi Tasking
Natural Leader * Quick Learner * 55+ WPM
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